Zipchat and Chatling are AI customer support tools designed to handle and deflect support tickets, thereby enhancing customer service efficiency. Zipchat is positioned at a higher price point, offering a range of plans from Starter at $49 per month to Scale at $499 per month, with an enterprise option available upon request. It charges $86 per 1,000 tickets or chats. Zipchat provides analytics and insights and includes an email lead capture feature, but it does not support human handover or have an AI email assistant.
In contrast, Chatling is more cost-effective, pricing its services at $16 per 1,000 tickets or chats. It offers a free tier for up to 100 chats per month and scales up to an Ultimate plan at $99 per month for 20,000 chats. Similar to Zipchat, Chatling includes analytics and insights and email lead capture but lacks human handover and an AI email assistant. These differences in pricing and usage tiers highlight Zipchat's positioning towards businesses with higher budgets and potentially more advanced needs, while Chatling caters to a broader range of users, including those looking for a more budget-friendly option.
| Feature | Zipchat | Chatling | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $86 | $16 | $99 |
| Usage Tiers | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Zipchat pricing page | Chatling pricing page | My AskAI pricing page |
| Content Limits | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Free - 2 Pro - 15 Ultimate - 53 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Websites Knowledge bases Files (pdf, txt) FAQs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Messenger | Shopify Squarespace WordPress Wix PrestaShop Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | No support difference on each plans | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Zipchat, Chatling, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service experiences. Each platform offers unique features, pricing plans, and capabilities aimed at addressing different needs of businesses looking to automate and improve their customer support functions.
All three platforms—Zipchat, Chatling, and My AskAI—offer AI customer support features, enabling automated responses to customer inquiries. However, My AskAI stands out by also providing AI features specifically designed for support agents, offering a more comprehensive solution for customer support teams.
Zipchat's pricing ranges from $49 to $499 per month, with an enterprise option available upon request. Chatling offers a more affordable range starting with a free plan, then $35 for the Pro plan, and $99 for the Ultimate plan. My AskAI offers plans starting at $60 for the Essentials, $99 for Pro, and an enterprise option available upon request. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
When it comes to AI pricing per 1,000 tickets or chats, Chatling is the most cost-effective at $16, followed by Zipchat at $86. My AskAI is priced at $99, reflecting its additional features and capabilities.
Zipchat's usage tiers range from 500 to 6,000 replies per month, whereas Chatling offers 100 to 20,000 chats per month. My AskAI offers 200 to 1,000 conversations per month, with an enterprise option that includes unlimited conversations. My AskAI also charges $0.10 per conversation beyond the set limits, providing flexibility for growing businesses.
Human handover is a critical feature for maintaining high-quality customer support. My AskAI is the only platform among the three that offers this feature, allowing seamless transition from AI to human agents when necessary.
All three platforms provide conversation analytics and insights, helping businesses understand and improve their customer interactions.
My AskAI is the only platform that includes an AI email assistant, providing additional support for managing customer emails effectively.
All platforms—Zipchat, Chatling, and My AskAI—offer email lead capture features, aiding in the collection of customer information for follow-up and marketing purposes.
Zipchat and Chatling have specific content limits based on their pricing tiers. Zipchat ranges from 1,000 to 30,000 webpages, while Chatling ranges from 500,000 to 65,000,000 characters. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility and scalability.
Zipchat's number of chatbots varies by plan, starting with two chatbots. Chatling offers a range of 2 to 53 chatbots depending on the plan. My AskAI provides one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the three platforms offer a hosted help center, focusing instead on direct customer interactions through AI and chatbots.
Chatling is the only platform that includes a chatbot flow builder, allowing businesses to design custom conversation flows. Zipchat and My AskAI do not offer this feature.
Zipchat integrates with websites, files (PDFs, CSVs), chat instructions, customer conversations, and Shopify. Chatling integrates with websites, knowledge bases, files (PDF, txt), and FAQs. My AskAI offers a broader range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Zipchat supports integrations with Shopify, Facebook, WhatsApp, Instagram, and Messenger. Chatling integrates with Shopify, Squarespace, WordPress, Wix, PrestaShop, and Zapier. My AskAI offers extensive integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.
Both Zipchat and My AskAI are GDPR compliant, while Chatling is not. None of the platforms are SOC-2 compliant. In terms of support, My AskAI offers tiered support options, including priority support and a success manager for enterprise clients, providing a more robust support system compared to its competitors.
Zipchat uses GPT-4 and its own algorithms across all plans. Chatling offers a variety of models, including GPT-3.5 Turbo, GPT-4 Turbo, and several Claude and Gemini models. My AskAI uses GPT-4o in its Essentials and Pro plans, with additional options like Claude and Gemini for enterprise clients.
Both Chatling and My AskAI offer API access, enabling businesses to integrate their AI functionalities with other systems. Zipchat does not provide API access.
My AskAI differentiates itself with features like AI support for agents, human handover, AI email assistant, and extensive integrations, making it a comprehensive solution for businesses seeking to enhance their customer support capabilities.
