AI customer support features comparison: Zipchat vs Chatbase

Overview

Zipchat, Chatbase, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers distinct features, pricing plans, and capabilities to cater to various business needs.

AI Customer Support Features

All three platforms, Zipchat, Chatbase, and My AskAI, provide AI customer support features. However, when it comes to offering AI features specifically tailored for support agents, Zipchat falls short, while both Chatbase and My AskAI include these functionalities.

Pricing Plans

The pricing structures of these platforms vary significantly. Zipchat offers a range of plans from $49 to $499 per month, with an enterprise option available upon request. Chatbase provides a more granular pricing model starting with a free tier and scaling up to $399 per month, with additional charges for extra message credits, chatbots, and custom domains. My AskAI's plans are straightforward, starting at $60 per month for the Essentials plan and going up to a customizable enterprise option, with a notable 30-day free trial on all plans.

AI Pricing Per 1,000 Tickets/Chats

Chatbase offers the most cost-effective AI pricing at $25 per 1,000 tickets/chats. Zipchat charges $86 for the same volume, while My AskAI is priced at $99, making it the most expensive in this category.

Usage Tiers

Zipchat's usage tiers are defined by the number of replies per month, ranging from 500 to 6,000. Chatbase categorizes its usage by messages, from 20 in the free plan to 40,000 in the Unlimited plan. My AskAI uses conversation-based tiers, starting at 200 conversations per month for the Essentials plan and offering unlimited conversations in the Enterprise plan, with additional conversations costing $0.10 each.

Human Handover

My AskAI stands out by offering a human handover feature, which is absent in both Zipchat and Chatbase. This can be crucial for businesses needing seamless transitions between AI and human agents.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, helping businesses to monitor and optimize their customer interactions.

AI Email Assistant

My AskAI is the only platform that includes an AI email assistant, adding another layer of automation that is not available with Zipchat or Chatbase.

Email Lead Capture

Email lead capture is a common feature across all three platforms, aiding businesses in generating leads through AI interactions.

Content Limits

Zipchat imposes content limits based on the number of webpages, from 1,000 to 30,000 depending on the plan. Chatbase limits characters per chatbot, with the highest tier allowing up to 11 million characters. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Zipchat's chatbot limits are less clear, with specific numbers only provided for the Starter plan. Chatbase offers a clear progression from 1 to 10 chatbots depending on the plan. My AskAI provides one chatbot with two modes in the lower tiers and unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the platforms offer a hosted help center or chatbot flow builder, indicating a focus on AI-driven interactions rather than traditional help desk functionalities.

Integrations (Content/Knowledge)

Zipchat integrates with websites, files, chat instructions, and customer conversations, as well as Shopify. Chatbase supports direct text inputs, websites, various file types, Google Drive, and Notion. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Zipchat supports Shopify, Facebook, WhatsApp, Instagram, and Messenger. Chatbase integrates with WhatsApp, Slack, WordPress, and Zapier. My AskAI provides a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and several others via Intercom/Zendesk.

Compliance and Support

All three platforms are GDPR compliant but not SOC-2 compliant. Support options vary, with My AskAI offering tiered support based on the plan, including web, email, priority web, video, Slack, and a success manager.

AI Models Available and API Access

Zipchat uses GPT-4 or their own algorithm across all plans. Chatbase employs GPT-4. My AskAI uses GPT-4 and offers additional models like Claude and Gemini for Enterprise plans. Both Chatbase and My AskAI provide API access, whereas Zipchat does not.

Conclusion

My AskAI stands out with its unique features such as human handover, AI email assistant, and extensive integrations. While it has higher AI pricing per 1,000 tickets/chats, it offers comprehensive support and unlimited content limits, making it a robust option for businesses seeking advanced AI customer support capabilities.