Zipchat and Chatbase are AI customer support tools designed to deflect support tickets by automating responses and capturing leads via email. Zipchat offers tiered pricing plans starting from $49 per month for the Starter plan, which includes 500 replies per month, to $499 per month for the Scale plan, which includes 6,000 replies per month. The cost per 1,000 tickets or chats is $86. Zipchat provides analytics and insights but does not support human handover or an AI email assistant. It does, however, offer email lead capture.
Chatbase, on the other hand, provides a more cost-effective solution with prices starting at $0 per month for the Free plan, which includes 20 messages per month, and going up to $399 per month for the Unlimited plan, which includes 40,000 messages per month. The cost per 1,000 tickets or chats is $25. Similar to Zipchat, Chatbase includes analytics and insights and does not support human handover or an AI email assistant. It also offers email lead capture and additional features such as extra message credits, extra chatbots, custom domains, and the option to remove the "Powered By Chatbase" branding at additional costs.
| Feature | Zipchat | Chatbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $86 | $25 | $99 |
| Usage Tiers | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Zipchat pricing page | Chatbase pricing page | My AskAI pricing page |
| Content Limits | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Messenger | WhatsApp Slack Wordpress Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | No support difference on each plans | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Zipchat, Chatbase, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers distinct features, pricing plans, and capabilities to cater to various business needs.
All three platforms, Zipchat, Chatbase, and My AskAI, provide AI customer support features. However, when it comes to offering AI features specifically tailored for support agents, Zipchat falls short, while both Chatbase and My AskAI include these functionalities.
The pricing structures of these platforms vary significantly. Zipchat offers a range of plans from $49 to $499 per month, with an enterprise option available upon request. Chatbase provides a more granular pricing model starting with a free tier and scaling up to $399 per month, with additional charges for extra message credits, chatbots, and custom domains. My AskAI's plans are straightforward, starting at $60 per month for the Essentials plan and going up to a customizable enterprise option, with a notable 30-day free trial on all plans.
Chatbase offers the most cost-effective AI pricing at $25 per 1,000 tickets/chats. Zipchat charges $86 for the same volume, while My AskAI is priced at $99, making it the most expensive in this category.
Zipchat's usage tiers are defined by the number of replies per month, ranging from 500 to 6,000. Chatbase categorizes its usage by messages, from 20 in the free plan to 40,000 in the Unlimited plan. My AskAI uses conversation-based tiers, starting at 200 conversations per month for the Essentials plan and offering unlimited conversations in the Enterprise plan, with additional conversations costing $0.10 each.
My AskAI stands out by offering a human handover feature, which is absent in both Zipchat and Chatbase. This can be crucial for businesses needing seamless transitions between AI and human agents.
All three platforms provide conversation analytics and insights, helping businesses to monitor and optimize their customer interactions.
My AskAI is the only platform that includes an AI email assistant, adding another layer of automation that is not available with Zipchat or Chatbase.
Email lead capture is a common feature across all three platforms, aiding businesses in generating leads through AI interactions.
Zipchat imposes content limits based on the number of webpages, from 1,000 to 30,000 depending on the plan. Chatbase limits characters per chatbot, with the highest tier allowing up to 11 million characters. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Zipchat's chatbot limits are less clear, with specific numbers only provided for the Starter plan. Chatbase offers a clear progression from 1 to 10 chatbots depending on the plan. My AskAI provides one chatbot with two modes in the lower tiers and unlimited chatbots in the Enterprise plan.
None of the platforms offer a hosted help center or chatbot flow builder, indicating a focus on AI-driven interactions rather than traditional help desk functionalities.
Zipchat integrates with websites, files, chat instructions, and customer conversations, as well as Shopify. Chatbase supports direct text inputs, websites, various file types, Google Drive, and Notion. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Zipchat supports Shopify, Facebook, WhatsApp, Instagram, and Messenger. Chatbase integrates with WhatsApp, Slack, WordPress, and Zapier. My AskAI provides a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and several others via Intercom/Zendesk.
