Zipchat and Chat Thing are AI customer support tools designed to deflect support tickets and streamline customer service operations. Zipchat offers a range of pricing plans starting with the Starter plan at $49 per month, scaling up to an Enterprise plan available upon request. The cost per 1,000 tickets or chats is $86. Zipchat provides analytics and insights, as well as email lead capture, but it does not include a human handover or an AI email assistant. Usage tiers for Zipchat range from 500 replies per month in the Starter plan to 6,000 replies per month in the Scale plan.
Chat Thing, on the other hand, is priced more competitively with a cost of $13 per 1,000 tickets or chats. It offers a free tier with up to 80,000 message tokens per month and scales up to an Enterprise plan at $299 per month, which includes up to 120,000,000 message tokens. Similar to Zipchat, Chat Thing provides analytics and insights, and email lead capture, but lacks human handover and an AI email assistant. The usage tiers for Chat Thing are significantly higher, starting from 3,500,000 message tokens per month in the Basic plan to 38,000,000 message tokens per month in the Pro plan.
In summary, while both Zipchat and Chat Thing offer essential features like analytics, insights, and email lead capture, Chat Thing presents a more cost-effective solution with higher usage limits. Zipchat, however, may appeal to users who prefer a more structured reply-based pricing model.
| Feature | Zipchat | Chat Thing | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $86 | $13 | $99 |
| Usage Tiers | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Zipchat pricing page | Chat Thing pricing page | My AskAI pricing page |
| Content Limits | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | YouTube Website RSS Feeds Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Messenger | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | No support difference on each plans | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | GPT-4 GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
All three platforms—Zipchat, Chat Thing, and My AskAI—offer AI customer support features aimed at deflecting support tickets. However, My AskAI stands out by also providing AI features specifically designed for support agents, a capability not present in Zipchat or Chat Thing.
Zipchat offers a range of pricing plans starting from $49 per month for the Starter plan to a custom-priced Enterprise plan. Chat Thing's plans range from a free tier to an Enterprise plan priced at $299 per month. My AskAI's pricing starts at $60 per month for the Essentials plan and goes up to an Enterprise plan with custom pricing. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, which is a unique benefit.
When it comes to the cost per 1,000 tickets or chats, Chat Thing is the most economical at $13, followed by Zipchat at $86. My AskAI is priced at $99 for the same metric.
Zipchat’s usage tiers range from 500 replies per month in the Starter plan to 6,000 replies per month in the Scale plan. Chat Thing offers a more generous range, starting with 80,000 message tokens per month in the free tier to 120,000,000 message tokens per month in the Enterprise plan. My AskAI provides 200 conversations per month in the Essentials plan and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Human handover, which allows a human agent to take over a conversation from the AI, is available only in My AskAI. This feature is not present in either Zipchat or Chat Thing.
All three platforms offer conversation analytics and insights, helping businesses understand customer interactions better.
My AskAI includes an AI email assistant feature, a capability not offered by Zipchat or Chat Thing. This feature can help automate and streamline email responses, adding another layer of support.
All three platforms provide email lead capture capabilities, allowing businesses to gather leads through their AI customer support systems.
Zipchat’s content limits vary from 1,000 webpages in the Starter plan to 30,000 webpages in the Scale plan. Chat Thing uses storage tokens, ranging from 600,000 in the free tier to 120,000,000 in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, making it a highly flexible option.
Zipchat offers 2 chatbots in the Starter plan, but the number of chatbots for higher plans is not specified. Chat Thing ranges from 1 chatbot in the free tier to unlimited chatbots in the Enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the three platforms offer a hosted help center or a chatbot flow builder, indicating a focus on other areas of AI customer support.
Zipchat integrates with websites, files, chat instructions, and customer conversations, and supports Shopify for end-user interactions. Chat Thing integrates with YouTube, websites, RSS feeds, Google Drive, and Notion, and supports various end-user platforms including Slack and SMS. My AskAI offers extensive integrations with websites, a variety of file types, and multiple content and knowledge platforms like Google Drive, Confluence, and SharePoint. For end-user interactions, My AskAI supports a wide range of platforms including Zendesk, Intercom, Slack, and more.
All three platforms are GDPR compliant, but none are SOC-2 compliant. In terms of support, Chat Thing offers varying levels of support depending on the plan, from community support in the free tier to 24/7 phone and chat support with a dedicated account manager in the Enterprise plan. My AskAI provides web and email support in the Essentials plan, with priority support and a success manager available in higher tiers.
Zipchat uses GPT-4 or their own algorithm across all plans. Chat Thing uses GPT-4 and GPT-4o. My AskAI offers GPT-4o in the Essentials and Pro plans, with additional options like Claude and Gemini available in the Enterprise plan.
API access is available in Chat Thing and My AskAI but not in Zipchat, providing more flexibility for integrations and customizations in the former two platforms.
In summary, while all three platforms offer robust AI customer support features, My AskAI distinguishes itself with additional features for support agents, a comprehensive range of integrations, and flexible content limits.
