Zipchat and Chaindesk are AI customer support tools designed to deflect support tickets by automating responses. Zipchat offers a tiered pricing model starting at $49 per month for its Starter plan, which includes 500 replies, and scaling up to $499 per month for the Scale plan with 6,000 replies. The cost per 1,000 tickets or chats is $86. Zipchat provides analytics and insights, as well as email lead capture capabilities, but does not support human handover or include an AI email assistant.
Chaindesk, on the other hand, offers a more cost-effective solution with a price of $13 per 1,000 tickets or chats. Its pricing plans start with a Free tier that includes 100 message credits per month, and go up to $499 per month for the Enterprise plan with 100,000 message credits. Chaindesk supports human handover and includes both analytics/insights and an AI email assistant, along with email lead capture functionality. This makes Chaindesk a potentially more versatile option for businesses looking for comprehensive customer support features at a lower cost.
| Feature | Zipchat | Chaindesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $86 | $13 | $99 |
| Usage Tiers | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Zipchat pricing page | Chaindesk pricing page | My AskAI pricing page |
| Content Limits | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Messenger | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | No support difference on each plans | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | GPT-4o mini GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Zipchat,Chaindesk, andMy AskAIare AI-driven customer support tools designed to help businesses deflect support tickets and enhance customer interaction. Each platform offers unique features, pricing plans, and capabilities, catering to different business needs.
All three platforms—Zipchat, Chaindesk, and My AskAI—offer AI customer support features, allowing businesses to automate responses and handle customer inquiries efficiently. However, My AskAI extends its capabilities by also offering AI features specifically designed for support agents, setting it apart from Zipchat and Chaindesk.
Zipchat's pricing ranges from $49 to $499 per month, with a custom pricing option for enterprise clients. Chaindesk offers a more affordable range from free to $499 per month. My AskAI's plans start at $60 and go up to enterprise-level pricing, which is customizable. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, which may appeal to businesses looking to test the service before committing.
In terms of cost efficiency, Chaindesk offers the lowest AI price per 1,000 tickets/chats at $13. Zipchat charges $86, while My AskAI is priced at $99 per 1,000 tickets/chats. This makes Chaindesk the most cost-effective in this specific aspect.
Zipchat's usage tiers range from 500 to 6,000 replies per month, depending on the plan. Chaindesk provides up to 100,000 message credits for enterprise plans. My AskAI offers 200 to unlimited conversations per month, with an additional charge of $0.10 per conversation beyond the set limits, providing flexibility for growing businesses.
Both Chaindesk and My AskAI support human handover, enabling seamless transitions from AI to human agents when needed. Zipchat does not offer this feature, which could be a limitation for businesses requiring human intervention in complex cases.
All three platforms provide conversation analytics and insights, helping businesses track performance and optimize customer interactions. This feature is essential for understanding customer behavior and improving support strategies.
Chaindesk and My AskAI both offer an AI email assistant, which can significantly enhance email communication efficiency. Zipchat lacks this feature, potentially limiting its utility for businesses that rely heavily on email support.
All three platforms support email lead capture, allowing businesses to gather valuable customer information and follow up effectively. This feature is crucial for lead generation and nurturing.
Zipchat has content limits based on the plan, ranging from 1,000 to 30,000 webpages. Chaindesk offers substantial storage limits, from 20,000 to 300,000,000 words, depending on the plan. My AskAI provides unlimited webpages and documents across all plans, automatically updating content, which is advantageous for businesses with extensive content needs.
Zipchat's chatbot limits vary by plan, with specifics provided for the starter plan only. Chaindesk offers up to 100 agents for enterprise clients. My AskAI allows one chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for enterprise clients, providing scalability.
Zipchat integrates with websites, files, chat instructions, customer conversations, and Shopify. Chaindesk supports integration with various platforms, including websites, Notion, YouTube, and Google Drive. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, and more, making it highly versatile for different business environments.
All three platforms are GDPR compliant, ensuring data protection and privacy. However, none of the platforms are SOC-2 compliant, which could be a consideration for businesses with stringent security requirements.
Zipchat does not differentiate support across plans. Chaindesk offers varying levels of support, from community and email support for free plans to pre
