Zipchat and Botsonic are AI customer support tools designed to deflect support tickets by automating responses and providing various features to enhance customer interactions. Zipchat offers a tiered pricing structure with plans ranging from $49 to $499 per month, plus an enterprise option available upon request. It charges $86 per 1,000 tickets or chats and provides features such as analytics and insights, as well as email lead capture, though it lacks a human handover and an AI email assistant.
In comparison, Botsonic offers a more cost-effective solution at $41 per 1,000 tickets or chats, with pricing plans starting from a free tier for up to 100 messages. Its professional plan costs $49 per month, while the enterprise plan is priced at $800 per month. Botsonic includes analytics and insights, email lead capture, and an AI email assistant, but it also does not support human handover. Botsonic's usage tiers are more extensive, supporting up to 25,000 messages per month in the enterprise plan.
| Feature | Zipchat | Botsonic | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $86 | $41 | $99 |
| Usage Tiers | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Zipchat pricing page | Botsonic pricing page | My AskAI pricing page |
| Content Limits | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Website Files (pdf, sitemaps, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Messenger | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | No support difference on each plans | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | GPT-4o mini GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Zipchat, Botsonic, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing structures, and capabilities aimed at optimizing customer interactions through automation and AI.
All three platforms—Zipchat, Botsonic, and My AskAI—provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, enhancing their efficiency and effectiveness.
Zipchat offers a range of pricing plans starting from $49 per month for the Starter plan to a custom-priced Enterprise plan. Botsonic provides a free plan with limited features, a $49 per month Professional plan, and an $800 per month Enterprise plan. My AskAI's pricing starts at $60 for the Essentials plan, going up to $99 for the Pro plan, with a customizable Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When it comes to pricing per 1,000 tickets or chats, Botsonic is the most cost-effective at $41, followed by Zipchat at $86. My AskAI charges $99 per 1,000 tickets, reflecting its additional features and capabilities.
Zipchat's usage tiers range from 500 replies per month for the Starter plan to 6,000 replies per month for the Scale plan. Botsonic offers 100 messages on its free plan, 3,000 messages per month on its Professional plan, and 25,000 messages per month on its Enterprise plan. My AskAI provides 200 conversations per month on its Essentials plan, 1,000 on its Pro plan, and unlimited conversations on its Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
One of the key differentiators is the human handover feature. My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. This feature is not available in Zipchat or Botsonic.
All three platforms—Zipchat, Botsonic, and My AskAI—offer conversation analytics and insights, enabling businesses to monitor and optimize their customer interactions.
Both Botsonic and My AskAI include an AI email assistant, which is not available with Zipchat. This feature helps in automating and managing email communications efficiently.
All three platforms support email lead capture, making it easier for businesses to gather and manage customer leads.
Zipchat imposes content limits based on the plan, ranging from 1,000 to 30,000 webpages. Botsonic's limits are based on uploaded characters, from 1 million on the free plan to 200 million on the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Zipchat's plans specify the number of chatbots only for the Starter plan (2 chatbots), while Botsonic offers 1 chatbot on its free plan, 2 on the Professional plan, and 5 on the Enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the three platforms offer a hosted help center as part of their features.
Botsonic includes a chatbot flow builder, which is not available in Zipchat or My AskAI.
Zipchat integrates with websites, files (PDFs, CSVs), chat instructions, customer conversations, and Shopify. Botsonic supports website integrations and various file types. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Zipchat integrates with Shopify, Facebook, WhatsApp, Instagram, and Messenger. Botsonic supports a wide range of integrations, including WhatsApp, Facebook Messenger, Telegram, Zapier, and more. My AskAI offers comprehensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, and various chat platforms.
All three platforms are GDPR compliant. Botsonic additionally offers SOC-2 compliance, which is not available with Zipchat or My AskAI.
Zipchat does not differentiate support across its plans. Botsonic provides email support on its free and Professional plans, with priority email support and direct Slack access for Enterprise users. My AskAI offers web and email support on the Essentials plan, priority support on the Pro plan, and Slack and a dedicated success manager for Enterprise users.
Zipchat uses GPT-4 or its own algorithm across all plans. Botsonic employs GPT-4o mini and GPT-4o models. My AskAI utilizes GPT-4o on the Essentials and Pro plans, with options for GPT-4o, Claude, and Gemini on the Enterprise plan.
Both Botsonic and My AskAI provide API access, which is not available with Zipchat.
In summary, while Zipchat, Botsonic, and My AskAI all serve as AI customer support tools, My AskAI distinguishes itself with features like AI support for agents, human handover, extensive integrations, and flexible content limits. These capabilities position My AskAI as a robust solution for businesses seeking comprehensive AI-driven customer support.
