Zipchat and Botsify are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Zipchat offers a tiered pricing structure with plans starting from $49 per month for the Starter plan, which includes 500 replies per month, scaling up to the Enterprise plan priced on request. The cost per 1,000 tickets or chats is $86. Zipchat provides analytics and insights and includes email lead capture capabilities, but it lacks human handover and an AI email assistant.
Botsify, on the other hand, offers usage tiers with unlimited replies across all plans. Pricing begins at $49 per month for the "Do it yourself" plan and goes up to $149 per month for the "Done for you" plan, with a customized plan available upon request. While the cost per 1,000 tickets or chats is not publicly available and is priced on application, Botsify includes features such as human handover, analytics and insights, and email lead capture, but does not offer an AI email assistant. This positions Botsify as a more flexible option for businesses requiring unlimited interactions and human intervention capabilities.
| Feature | Zipchat | Botsify | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $86 | POA | $99 |
| Usage Tiers | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Zipchat pricing page | Botsify pricing page | My AskAI pricing page |
| Content Limits | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Messenger | Messenger SMS Website Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | No support difference on each plans | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Zipchat, Botsify, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each offers unique features, pricing plans, and capabilities tailored to different business needs. This summary provides a detailed comparison to help understand how these platforms stack up against each other.
All three platforms, Zipchat, Botsify, and My AskAI, offer AI customer support features. However, My AskAI distinguishes itself by also providing AI features specifically for support agents, which neither Zipchat nor Botsify offers. This added functionality can significantly enhance the efficiency of human agents by automating routine tasks and providing intelligent insights.
Zipchat offers multiple pricing tiers: Starter at $49 per month, Growth at $129 per month, Pro at $249 per month, Scale at $499 per month, and an Enterprise plan with pricing on application (POA). Botsify has a simpler structure with three plans: Do it yourself at $49 per month, Done for you at $149 per month, and a Custom plan. My AskAI provides three plans as well: Essentials at $60 per month, Pro at $99 per month, and an Enterprise plan with POA. My AskAI also offers a 30-day free trial on all plans without requiring a credit card, making it more accessible for initial evaluation.
For AI handling of 1,000 tickets or chats, Zipchat charges $86, while My AskAI charges $99. Botsify's pricing for this feature is not provided and is determined on application (POA).
Zipchat's usage tiers range from 500 replies per month on the Starter plan to 6,000 replies per month on the Scale plan. Botsify offers unlimited usage across all its plans. My AskAI's usage tiers start from 200 conversations per month on the Essentials plan, 1,000 conversations per month on the Pro plan, and unlimited conversations on the Enterprise plan. For usage beyond the specified limits, My AskAI charges $0.10 per conversation.
Human handover is a critical feature for ensuring seamless customer support. Both Botsify and My AskAI offer this capability, allowing smooth transition from AI to human agents when necessary. Zipchat, however, does not support human handover.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.
My AskAI is the only platform among the three that offers an AI email assistant, which can automate and streamline email responses, further enhancing support efficiency. Neither Zipchat nor Botsify offer this feature.
All three platforms support email lead capture, helping businesses to gather potential customer information through their AI interactions.
Zipchat has content limits that vary by plan, starting with 1,000 webpages on the Starter plan and going up to 30,000 webpages on the Scale plan. Botsify offers unlimited content across all plans. My AskAI also provides unlimited webpages and documents across all its plans, with automatic updates.
Zipchat offers 2 chatbots on the Starter plan, but does not specify limits for higher-tier plans. Botsify provides 2 chatbots on the Do it yourself plan, 5 chatbots on the Done for you plan, and unlimited chatbots on the Custom plan. My AskAI offers 1 chatbot with 2 modes (public and private) on both the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the three platforms provide a hosted help center or a chatbot flow builder.
Zipchat integrates with websites, files (PDFs, CSVs), chat instructions, customer conversations, and Shopify. Botsify's content integration details are not provided. My AskAI supports a wide range of integrations including websites, various file types (PDF, Docx, txt, CSV, pptx, mp3, mp4), and platforms like Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
For end-user integrations, Zipchat supports Shopify, Facebook, WhatsApp, Instagram, and Messenger. Botsify integrates with Messenger, SMS, website, Instagram, Telegram, and WhatsApp. My AskAI offers extensive integrations including website, Zendesk, Intercom, Hub
