Zipchat and Alphachat are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Zipchat offers a range of pricing plans starting with the Starter plan at $49 per month for 500 replies, scaling up to the Scale plan at $499 per month for 6,000 replies. The cost per 1,000 tickets or chats is $86, making it a more economical option compared to Alphachat. Zipchat also provides analytics and insights, as well as email lead capture, but lacks a human handover feature and an AI email assistant.
Alphachat, on the other hand, charges $370 per 1,000 tickets or chats and offers two main usage tiers: Standard at €399 per month for 3,000 replies and a customizable Enterprise plan for unlimited usage. Alphachat includes features such as human handover and analytics/insights, along with email lead capture, but does not offer an AI email assistant. While Alphachat is more expensive, it may provide more comprehensive support capabilities for businesses requiring human intervention in their customer service processes.
| Feature | Zipchat | Alphachat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Standard - €399mo Enterprise - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $86 | $370 | $99 |
| Usage Tiers | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Standard - 3,000/mo Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Zipchat pricing page | Alphachat pricing page | My AskAI pricing page |
| Content Limits | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Standard - Unlimited Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Standard - 1 Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Floweditor | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Messenger | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | No support difference on each plans | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | OpenAI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Zipchat, Alphachat, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each offers unique features, pricing plans, and capabilities that cater to different business needs.
All three platforms—Zipchat, Alphachat, and My AskAI—offer AI customer support features. These capabilities help in automating responses and handling customer queries effectively.
Alphachat and My AskAI provide AI features specifically designed for support agents, enhancing their ability to manage and respond to customer queries. Zipchat lacks this feature, focusing solely on customer-facing AI.
Zipchat offers a range of pricing plans starting from $49/month for the Starter plan to a customized Enterprise plan. Alphachat's pricing begins at €399/month for the Standard plan, with a customized Enterprise option. My AskAI offers more flexible pricing with plans starting at $60/month, and a 30-day free trial on all plans without requiring a credit card.
Zipchat charges $86 per 1,000 tickets/chats, making it the most cost-effective option. My AskAI follows at $99, while Alphachat is considerably higher at $370 per 1,000 tickets/chats.
Zipchat's usage tiers range from 500 replies/month in the Starter plan to 6,000 replies/month in the Scale plan. Alphachat offers 3,000 tickets/month in the Standard plan and unlimited tickets in the Enterprise plan. My AskAI provides 200 conversations/month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond limits.
Both Alphachat and My AskAI support human handover, allowing seamless transition from AI to human agents. Zipchat does not offer this feature.
All three platforms—Zipchat, Alphachat, and My AskAI—include conversation analytics and insights, enabling businesses to monitor and improve their support interactions.
Among the three, only My AskAI offers an AI email assistant, adding another layer of automation for customer support.
Zipchat, Alphachat, and My AskAI all support email lead capture, helping businesses gather potential customer information effectively.
Zipchat imposes content limits based on the plan, ranging from 1,000 to 30,000 webpages. Alphachat offers unlimited content for both Standard and Enterprise plans. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Zipchat's Starter plan includes 2 chatbots, but details for higher tiers are not specified. Alphachat offers 1 chatbot in the Standard plan and unlimited in the Enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the three platforms offer a hosted help centre.
Alphachat includes a chatbot flow builder, allowing for customized conversation flows. Zipchat and My AskAI do not offer this feature.
Zipchat integrates with websites, files (PDFs, CSVs), chat instructions, customer conversations, and Shopify. Alphachat offers integration through its Floweditor. My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Zipchat integrates with Shopify, Facebook, WhatsApp, Instagram, and Messenger. Alphachat supports integrations with Wix, Shopify, Wordpress, HubSpot, Zendesk, Salesforce, RCS, and WhatsApp. My AskAI offers extensive integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms—Zipchat, Alphachat, and My AskAI—are GDPR compliant, ensuring data protection and privacy.
None of the platforms are SOC-2 compliant.
Zipchat does not differentiate support across plans. Alphachat offers virtual assistant, email, and ticketing support in the Standard plan and adds a dedicated account manager for the Enterprise plan. My AskAI provides web and email support in the Essentials plan, priority support in the Pro plan, and a success manager with Slack support in the Enterprise plan.
Zipchat uses GPT-4 or its own algorithm across all plans. Alphachat uses OpenAI's models. My AskAI offers GPT-4o in the Essentials and Pro plans, and a choice of GPT-4o, Claude, or Gemini in the Enterprise plan.
Both Alphachat and My AskAI offer API access, while Zipchat does not provide this feature.
My AskAI stands out with its flexible pricing, comprehensive integration options, and unique features like the AI email assistant. It offers a competitive edge in terms of content limits, human handover, and support versatility, making it a robust choice for businesses seeking advanced AI customer support solutions.
