Zipchat and Algomo are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Zipchat offers tiered pricing based on the number of replies per month, with plans ranging from $49 to $499 per month and an enterprise option available upon request. The cost per 1,000 tickets or chats is $86. Zipchat includes features such as analytics and insights, and email lead capture, but lacks human handover and an AI email assistant.
Algomo, on the other hand, structures its pricing based on bot conversations per month, with plans starting at $9 and scaling up to $499. The cost per 1,000 tickets or chats is higher at $125. Algomo provides a more comprehensive feature set, including human handover, analytics and insights, an AI email assistant, and email lead capture. This makes Algomo a potentially more versatile solution for businesses requiring a broader range of functionalities in their customer support operations.
| Feature | Zipchat | Algomo | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $86 | $125 | $99 |
| Usage Tiers | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Zipchat pricing page | Algomo pricing page | My AskAI pricing page |
| Content Limits | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Messenger | Shopify Hubspot Zapier Slack Google Analytics WordPress | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | No support difference on each plans | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Own models | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Zipchat, Algomo, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.
All three platforms, Zipchat, Algomo, and My AskAI, provide AI customer support features. However, only Algomo and My AskAI offer additional AI features specifically designed for support agents, enhancing their ability to manage customer interactions more effectively.
Zipchat's pricing ranges from $49 to $499 per month, with an enterprise option available upon request. Algomo offers a more affordable entry point at $9 per month, scaling up to $499 for higher usage tiers. My AskAI's plans start at $60 per month, with a 30-day free trial available for all plans, providing flexibility for businesses to test the service without commitment.
The cost per 1,000 tickets or chats varies across the platforms. Zipchat charges $86, Algomo $125, and My AskAI $99. This pricing metric is crucial for businesses with high volumes of customer interactions, as it impacts the overall cost-efficiency of the service.
Zipchat offers usage tiers based on the number of replies per month, ranging from 500 to 6,000. Algomo's tiers are based on bot conversations, from 100 to 10,000 per month. My AskAI provides 200 to 1,000 conversations per month, with an enterprise option offering unlimited conversations and a cost of $0.10 per conversation beyond the limits.
Both Algomo and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Zipchat does not offer this feature, which may limit its effectiveness in handling complex customer queries.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions based on data-driven insights.
Algomo and My AskAI include an AI email assistant feature, enhancing their capabilities beyond chat-based interactions. Zipchat does not offer this functionality.
All platforms support email lead capture, helping businesses to gather potential customer information and build their contact lists.
Zipchat's content limits vary by plan, starting from 1,000 webpages to 30,000 webpages. Algomo offers character limits per workspace, from 10 million to 100 million characters. My AskAI provides unlimited webpages and documents across all plans, which are updated automatically, offering greater flexibility and scalability.
Zipchat's number of chatbots varies by plan but is not explicitly detailed beyond the starter plan. Algomo offers 1 to unlimited chatbots depending on the plan. My AskAI provides 1 chatbot with two modes (public and private) in the lower tiers and unlimited chatbots in the enterprise plan.
None of the platforms offer a hosted help centre or a chatbot flow builder, focusing instead on AI-driven interactions and integrations.
Zipchat integrates with websites, files, chat instructions, customer conversations, and Shopify. Algomo connects to public websites, support articles, past conversations, Slack channels, Notion pages, and Google Docs. My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, providing extensive flexibility.
Zipchat integrates with Shopify, Facebook, WhatsApp, Instagram, and Messenger. Algomo supports Shopify, HubSpot, Zapier, Slack, Google Analytics, and WordPress. My AskAI offers a comprehensive range of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter, ensuring broad compatibility with various platforms.
All three platforms are GDPR compliant but do not have SOC-2 compliance. Support options vary, with Zipchat offering consistent support across plans, Algomo providing live chat and priority support in higher tiers, and My AskAI offering web, email, video, and dedicated success manager support in its enterprise plan.
