AI customer support agent features & capabilities compared:Zendesk AIvs. SalesIQ (Zoho)
Zendesk AI and SalesIQ (Zoho) are both AI customer support platforms designed to enhance customer service and deflect support tickets through automation. Zendesk AI offers a comprehensive suite of features, including an AI email assistant, email lead capture, and detailed analytics and insights. This platform also supports seamless human handover to ensure complex queries are managed effectively. Zendesk AI is priced at $495 per 1,000 tickets or chats, with usage tiers based on the features selected.
SalesIQ (Zoho), on the other hand, provides a tiered pricing model with various plans ranging from free to enterprise levels, although specific pricing for higher usage tiers is provided on request (POA). Like Zendesk AI, SalesIQ includes human handover capabilities and robust analytics/insights. However, it does not feature an AI email assistant, which could be a consideration for businesses heavily reliant on email support. Both platforms offer email lead capture, making them suitable for businesses looking to streamline customer interactions and capture potential leads efficiently.
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Full breakdown: All available features and pricing
| Feature | Zendesk AI | SalesIQ (Zoho) | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $495 | POA | $99 |
| Usage Tiers | Based on features | Free - 100 chat sessions/mo Basic - 1000 chat sessions/mo Professional - unlimited chat sessions Enterprise - unlimited chat sessions | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Zendesk AI pricing page | SalesIQ (Zoho) pricing page | My AskAI pricing page |
| Content Limits | TBC | Basic plan upto - 100 articles Professional - 1000 articles Enterprise - 2000 articles | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Free - 0 Basic - 1 chatbot Professional - 5 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Help Center | Files Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Zendesk AI marketplace / app store | SalesIQ (Zoho) marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Free - Basic - Professional - Enterprise - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Zendesk AI vs. SalesIQ (Zoho) vs. My AskAI
AI Customer Support Features
All three platforms,Zendesk AI,SalesIQ (Zoho), andMy AskAI, offer robust AI customer support features aimed at deflecting support tickets. These features include AI-powered chatbots and automated responses that help manage customer inquiries efficiently.
AI Features for Support Agents
Zendesk AI, SalesIQ (Zoho), and My AskAI all provide AI features designed to assist support agents. These features typically include AI recommendations, automated ticket routing, and sentiment analysis to enhance the support process.
Pricing
Zendesk AI charges $495 per 1,000 tickets/chats, while SalesIQ (Zoho) requires a quote for pricing. My AskAI offers a competitive rate of $99 per 1,000 conversations, making it a cost-effective option for businesses looking to scale their customer support.
Usage Tiers
Zendesk AI's pricing is based on features, offering flexibility depending on the needs of the business. SalesIQ (Zoho) provides multiple tiers, from a free plan with 100 chat sessions per month to an enterprise plan with unlimited sessions. My AskAI also offers tiered plans: Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise with unlimited conversations, with a cost of $0.10 per conversation beyond the limits.
Human Handover
All three platforms support human handover, ensuring that complex or sensitive customer inquiries can be escalated to human agents seamlessly.
Conversation Analytics/Insights
Zendesk AI, SalesIQ (Zoho), and My AskAI all provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.
AI Email Assistant
Zendesk AI and My AskAI offer AI email assistants to help manage and respond to email inquiries efficiently. SalesIQ (Zoho) does not provide this feature.
Email Lead Capture
All three platforms support email lead capture, allowing businesses to gather potential customer information and follow up on inquiries.
Content Limits
Zendesk AI's content limits are to be confirmed. SalesIQ (Zoho) offers varying content limits depending on the plan, ranging from 100 to 2,000 articles. My AskAI provides unlimited webpages and documents across all plans, with automatic updates, offering significant flexibility.
Number of Chatbots/Agents
Zendesk AI supports one chatbot. SalesIQ (Zoho) offers different numbers of chatbots depending on the plan, from zero in the free plan to ten in the enterprise plan. My AskAI allows for one chatbot in Essentials and Pro plans (with two modes: public and private) and unlimited chatbots in the Enterprise plan.
Hosted Help Centre and Chatbot Flow Builder
Zendesk AI provides a hosted help center and a chatbot flow builder, whereas SalesIQ (Zoho) does not offer these features. My AskAI also does not include a hosted help center or a chatbot flow builder.
Integrations (Content/Knowledge)
Zendesk AI integrates with its Help Center. SalesIQ (Zoho) integrates with files and help centers. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Integrations (End Users)
Zendesk AI and SalesIQ (Zoho) have their respective marketplaces for integrations. My AskAI provides a broad range of integrations with platforms like Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, and social media channels via Intercom/Zendesk.
Compliance and Support
All three platforms are GDPR compliant. Zendesk AI and SalesIQ (Zoho) are SOC-2 compliant, while My AskAI is not. Support options vary, with My AskAI offering web and email support for Essentials, priority support for Pro, and dedicated success manager and Slack support for Enterprise.
AI Models Available
Zendesk AI and My AskAI use GPT-4o, with My AskAI also offering Claude and Gemini for Enterprise plans. SalesIQ (Zoho) provides access to GPT-4 for its enterprise plan.
API Access
All three platforms offer API access, enabling businesses to integrate and customize their AI customer support solutions according to their needs.
Conclusion
While Zendesk AI and SalesIQ (Zoho) offer comprehensive AI customer support features, My AskAI stands out with its competitive pricing, unlimited content limits, extensive integrations, and flexible AI model options. This makes My AskAI a compelling choice for businesses looking for cost-effective and scalable AI customer support solutions.
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