Zendesk AI and Landbot offer distinct AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. Zendesk AI is positioned at a higher price point of $495 per 1,000 tickets/chats and provides a comprehensive suite of features including human handover, robust analytics/insights, an AI email assistant, and email lead capture capabilities. This platform is tailored for enterprises requiring advanced functionalities and seamless integration with existing customer support systems, with usage tiers based on additional features.
On the other hand, Landbot offers a more cost-effective solution at $114 per 1,000 tickets/chats, with a variety of usage tiers that cater to different business needs, including website and WhatsApp integrations. While it also supports human handover and provides analytics/insights along with email lead capture, it does not include an AI email assistant. Landbot's tiered pricing model allows businesses to scale their usage according to their specific requirements, making it an attractive option for smaller businesses or those with more modest AI chat needs. Both platforms aim to streamline customer support operations, though they cater to different market segments based on pricing and feature sets.
| Feature | Zendesk AI | Landbot | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| AI Price Per 1,000 tickets/chats | $495 | $114 | $99 |
| Usage Tiers | Based on features | Sandbox (Website) - 100/mo Starter (Website) - 500/mo and 20/AI chats Pro (Website) - 2,500/mo and 30/AI chats Business (Website) - custom and 100/AI chats Pro (WhatsApp) - 1,000/mo and 100/AI chats Business (WhatsApp) - custom and 100/AI chats | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Zendesk AI pricing page | Landbot pricing page | My AskAI pricing page |
| Content Limits | TBC | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Help Center | Predefined Scripts and Flows Integration with Databases Customer Interaction Data Knowledge Bases and FAQs External APIs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Zendesk AI marketplace / app store | Slack Sendgrid Google Analytics Mailchimp Stripe Segment Salesforce HubSpot Google Sheets Airtable Calendly Dialogflow Webhook | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Not provided | Sandbox (Website) - Academy, Knowledge Base, Community, Email support Starter (Website) - Academy, Knowledge Base, Community, Email support Pro (Website) - Academy, Knowledge Base, Community, Email support, Live chat support Business (Website) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more Pro (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Concierge onboarding Business (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
All three platforms, Zendesk AI, Landbot, and My AskAI, offer robust AI customer support features aimed at deflecting support tickets. These features help in automating responses and providing immediate assistance to customers, reducing the load on human agents.
Zendesk AI and My AskAI both offer AI features designed to assist support agents directly, such as AI email assistants and conversation analytics. Landbot, on the other hand, does not provide these specific features for support agents.
When it comes to pricing per 1,000 tickets or chats, Zendesk AI is the most expensive at $495. Landbot is priced at $114, while My AskAI is the most cost-effective at $99. This makes My AskAI a more economical choice for businesses looking to manage costs effectively.
Zendesk AI's pricing is based on features, without specific usage tiers. Landbot offers a variety of usage tiers, including Sandbox, Starter, Pro, and Business plans, each with different limits on monthly interactions and AI chats. My AskAI provides three main tiers: Essentials, Pro, and Enterprise, with a clear structure of conversations per month and additional charges for exceeding limits.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary. This feature is crucial for maintaining high customer satisfaction.
Zendesk AI, Landbot, and My AskAI all offer conversation analytics and insights, allowing businesses to monitor and improve the performance of their AI customer support.
Zendesk AI and My AskAI both include AI email assistants, which help in drafting and managing customer emails efficiently. Landbot does not offer this feature.
All three platforms support email lead capture, helping businesses gather potential customer information and follow up effectively.
My AskAI offers unlimited content limits across all its plans, whereas Zendesk AI and Landbot have unspecified or varying content limits. This can be a significant advantage for businesses with extensive content needs.
My AskAI provides a clear structure for the number of chatbots or agents, with the Enterprise plan offering unlimited bots. Zendesk AI supports one chatbot, while Landbot does not specify the number of chatbots or agents supported.
Zendesk AI is the only platform that offers a hosted help center, which can be beneficial for businesses looking to provide a centralized knowledge base for their customers. Landbot and My AskAI do not offer this feature.
Both Zendesk AI and Landbot include a chatbot flow builder, allowing businesses to create and customize conversation flows. My AskAI does not offer a flow builder but focuses on integrating various content sources.
My AskAI excels in content and knowledge integrations, supporting a wide range of sources including websites, files, Google Drive, Notion, Confluence, and more. Zendesk AI primarily integrates with its Help Center, while Landbot offers predefined scripts, flows, and various database integrations.
My AskAI offers extensive end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, Slack, Teams, and more. Zendesk AI has its marketplace/app store for integrations, and Landbot integrates with platforms like Slack, Salesforce, and Google Sheets.
All three platforms are GDPR compliant. Zendesk AI and Landbot are also SOC-2 compliant, while My AskAI is not.
Support options vary across the platforms. Landbot offers different levels of support based on the plan, ranging from email support to dedicated success managers. My AskAI provides web, email, and video support, with the Enterprise plan including a success manager. Zendesk AI does not specify its support offerings.
Zendesk AI and My AskAI both use GPT-4o models. My AskAI also offers additional models like Claude and Gemini for its Enterprise plan. Landbot does not specify the AI models it uses.
All three platforms provide API access, enabling businesses to integrate their AI customer support solutions with other systems and applications.
