Zendesk AI and Freshchat (Freddy AI) are prominent AI customer support platforms designed to streamline customer interactions and deflect support tickets through automation. Zendesk AI offers a comprehensive suite of features, including human handover, analytics and insights, an AI email assistant, and email lead capture, priced at $495 per 1,000 tickets or chats. The pricing is tiered based on the features included, catering to varying business needs and scales.
In comparison, Freshchat's Freddy AI also provides essential features such as human handover, analytics and insights, and email lead capture, but lacks an AI email assistant. Freshchat's pricing is more segmented with multiple usage tiers: Free, Growth, Pro, and Enterprise, with prices starting at $105 per 1,000 tickets or chats. Each tier offers a different quota of bot sessions per month, allowing businesses to choose a plan that aligns with their interaction volume and budget.
Both platforms are equipped to handle customer support efficiently, but Zendesk AI positions itself at a higher price point with a more extensive feature set, whereas Freshchat (Freddy AI) offers a more budget-friendly and tiered approach.
| Feature | Zendesk AI | Freshchat (Freddy AI) | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $495 | $105 | $99 |
| Usage Tiers | Based on features | Free - not specified Growth - 2,000 bot sessions/mo Pro - 3,000 bot sessions/mo Enterprise - 5,000 bot sessions/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Zendesk AI pricing page | Freshchat (Freddy AI) pricing page | My AskAI pricing page |
| Content Limits | TBC | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Help Center | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Zendesk AI marketplace / app store | Freshchat (Freddy AI) marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Not provided | Free - email, community, knowledge base Growth - email, chat, community, knowledge base Pro - email, chat, community, knowledge base Enterprise - email, chat, community, knowledge base | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
All three platforms, Zendesk AI, Freshchat (Freddy AI), and My AskAI, offer robust AI customer support features aimed at deflecting support tickets. Each platform integrates AI functionalities to enhance customer interactions and streamline support processes.
Zendesk AI, Freshchat (Freddy AI), and My AskAI all provide AI features tailored for support agents. These features help agents manage customer inquiries more efficiently, providing them with relevant information and suggested responses.
Zendesk AI is priced at $495 per 1,000 tickets/chats, which is significantly higher than Freshchat (Freddy AI) at $105 and My AskAI at $99. This makes My AskAI the most cost-effective option among the three for handling large volumes of tickets or chats.
Zendesk AI's pricing is based on features, while Freshchat (Freddy AI) offers multiple tiers: Free, Growth, Pro, and Enterprise, with varying bot session limits. My AskAI also provides tiered plans: Essentials, Pro, and Enterprise, with the Pro and Enterprise plans offering unlimited conversations and additional features.
All three platforms support human handover, ensuring a seamless transition from AI to human agents when necessary. This feature is crucial for addressing complex customer issues that require human intervention.
Zendesk AI, Freshchat (Freddy AI), and My AskAI all offer conversation analytics and insights. These tools help organizations understand customer interactions better and optimize their support strategies.
Zendesk AI and My AskAI include an AI email assistant, a feature that Freshchat (Freddy AI) lacks. This assistant can help automate and streamline email responses, enhancing overall efficiency.
All three platforms support email lead capture, allowing businesses to gather potential customer information through email interactions.
While Zendesk AI and Freshchat (Freddy AI) have unspecified content limits, My AskAI offers unlimited webpages and documents across all its plans, with automatic updates, providing a significant advantage in content management.
Zendesk AI and Freshchat (Freddy AI) typically support one chatbot or agent. My AskAI, however, offers more flexibility with its Pro and Enterprise plans, supporting unlimited chatbots and agents.
Zendesk AI and Freshchat (Freddy AI) include a hosted help center, whereas My AskAI does not. This feature can be beneficial for providing customers with self-service options and knowledge base access.
Zendesk AI and Freshchat (Freddy AI) both come with a chatbot flow builder, enabling users to design and customize chatbot interactions. My AskAI does not offer this feature, focusing instead on robust integrations and content management.
My AskAI excels in content and knowledge integrations, supporting a wide range of platforms, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Zendesk AI and Freshchat (Freddy AI) offer more limited integration options.
My AskAI provides extensive end-user integrations, including website integration, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. This makes it highly versatile compared to Zendesk AI and Freshchat (Freddy AI).
All three platforms are GDPR compliant. Zendesk AI and Fresh
