AI customer support agent features & capabilities compared:Zendesk AIvs. Crisp
Zendesk AI and Crisp both offer comprehensive AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. Zendesk AI charges $495 per 1,000 tickets or chats and provides a tiered pricing model based on features. It offers robust capabilities including human handover, analytics and insights, an AI email assistant, and email lead capture. These features enable businesses to manage customer interactions effectively while providing actionable data to improve service.
Crisp, on the other hand, offers a price-on-application (POA) model for its AI customer support features, with three usage tiers (Basic, Pro, and Unlimited) that do not impose usage limits. Similar to Zendesk AI, Crisp includes human handover, analytics and insights, and email lead capture, but it does not offer an AI email assistant. This makes Crisp a flexible option for businesses looking for scalable solutions without the constraint of ticket or chat limits. Both platforms aim to streamline customer support processes, though their pricing structures and specific feature sets cater to different business needs.
You can integrate My AskAI directly within Zendesk AI, so that you can have powerful AI customer support within the support tool your team is already using.
You can get setup in under 30 mins, and start deflecting over 70% of your support tickets overnight.
Try our 30 free trial (with no credit card) to put us to the test.
Full breakdown: All available features and pricing
| Feature | Zendesk AI | Crisp | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $495 | POA | $99 |
| Usage Tiers | Based on features | Basic - No usage limit Pro - No usage limit Unlimited - No usage limit | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Zendesk AI pricing page | Crisp pricing page | My AskAI pricing page |
| Content Limits | TBC | Basic - Not specified Pro - Not specified Unlimited - Not specified | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Help Center | WordPress WooCommerce Magento (Adobe Commerce) Shopify Prestashop Shopware Squarespace Strikingly Webflow NuxtJS WHMCS Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Zendesk AI marketplace / app store | Crisp marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Not provided | Basic - chat, email Pro - chat, email Unlimited - chat, email | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Basic - Pro - Unlimited - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Overview
This analysis focuses on the AI customer support features ofZendesk AI,Crisp, andMy AskAI. The objective is to compare their capabilities, pricing, and unique features to help you understand their market positions, particularly highlighting the benefits of My AskAI.
AI Customer Support Features
All three platforms—Zendesk AI, Crisp, and My AskAI—offer AI customer support features aimed at deflecting support tickets. These solutions help businesses manage customer inquiries efficiently.
AI Features for Support Agents
Zendesk AI, Crisp, and My AskAI each provide AI features specifically designed for support agents. These features enhance the productivity and effectiveness of support teams by automating repetitive tasks and offering intelligent suggestions.
Pricing
When it comes to pricing per 1,000 tickets/chats, Zendesk AI charges $495, while Crisp's pricing is provided on application (POA). My AskAI offers a competitive rate of $99, making it a cost-effective option.
Usage Tiers
Zendesk AI's pricing is based on features, whereas Crisp offers three tiers: Basic, Pro, and Unlimited, all without usage limits. My AskAI provides three tiers—Essentials, Pro, and Enterprise—with respective limits of 200, 1,000, and unlimited conversations per month. Additional conversations are priced at $0.10 each.
Human Handover
All three platforms support human handover, ensuring that complex queries can be escalated to human agents seamlessly.
Conversation Analytics/Insights
Zendesk AI, Crisp, and My AskAI all offer conversation analytics and insights, helping businesses understand customer interactions and improve service quality.
AI Email Assistant
Zendesk AI and My AskAI both include an AI email assistant feature. Crisp, however, does not offer this functionality.
Email Lead Capture
All three platforms—Zendesk AI, Crisp, and My AskAI—provide email lead capture capabilities, aiding in customer acquisition efforts.
Content Limits
Zendesk AI's content limits are to be confirmed. Crisp does not specify content limits across its tiers. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates.
Number of Chatbots/Agents
Zendesk AI supports one chatbot/agent. Crisp does not provide specific information on this feature. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro tiers, and unlimited chatbots in the Enterprise tier.
Hosted Help Centre
Both Zendesk AI and Crisp offer a hosted help center, while My AskAI does not provide this feature.
Chatbot Flow Builder
Zendesk AI and Crisp include a chatbot flow builder, allowing users to create automated conversation flows. My AskAI does not have this feature.
Integrations (Content/Knowledge)
Zendesk AI integrates with its Help Center. Crisp supports multiple platforms like WordPress, WooCommerce, and Shopify. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, and more.
Integrations (End Users)
Zendesk AI and Crisp both have marketplaces for end-user integrations. My AskAI supports a wide range of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and more.
Compliance
All three platforms are GDPR compliant. However, only Zendesk AI is SOC-2 compliant.
Support
Crisp provides chat and email support across all tiers. My AskAI offers web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a Success Manager for Enterprise. Zendesk AI's support details are not provided.
AI Models Available
Zendesk AI and My AskAI both use GPT-4o. Crisp offers GPT-4 in its Unlimited tier. My AskAI provides additional options like Claude and Gemini in its Enterprise plan.
API Access
All three platforms offer API access, enabling custom integrations and advanced functionalities.
Conclusion
In summary, while Zendesk AI and Crisp offer robust AI customer support features, My AskAI stands out with its competitive pricing, extensive integrations, and flexible usage tiers. These benefits make My AskAI a compelling choice for businesses looking to enhance their customer support capabilities.
CompareZendesk AIwith other AI support agents
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
