Afforable, smarter, alternative toZendesk AIfor AI customer support
Zendesk AI is an AI customer support platform designed to enhance customer service efficiency by deflecting support tickets. The platform offers a range of AI-driven features, including an AI email assistant and email lead capture, which streamline communication and help manage customer inquiries more effectively. One of the key capabilities of Zendesk AI is its ability to seamlessly hand over complex or unresolved issues to human agents, ensuring that customers receive the appropriate level of support.
In terms of analytics and insights, Zendesk AI provides comprehensive data to help businesses understand customer interactions and improve their support strategies. The pricing for Zendesk AI is set at $495 per 1,000 tickets or chats, with usage tiers that vary based on the features utilized. This structured pricing model allows businesses to scale their AI customer support capabilities according to their needs, making Zendesk AI a flexible solution for companies looking to optimize their customer service operations.
You can integrate My AskAI directly within Zendesk AI, so that you can have powerful AI customer support within the support tool your team is already using.
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Full breakdown: All available features and pricing
| Feature | Zendesk AI | + My AskAI |
|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $495 | $99 |
| Usage Tiers | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes |
| AI Email Assistant | Yes | Yes |
| Email Lead Capture | Yes | Yes |
| Pricing Page | Zendesk AI pricing page | My AskAI pricing page |
| Content Limits | TBC | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No |
| Chatbot Flow Builder | Yes | No |
| Integrations (Content/Knowledge) | Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Zendesk AI marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes |
| SOC-2 Compliant | Yes | No |
| Support | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes |
Introduction to AI Customer Support Tools
BothZendesk AIandMy AskAIare AI customer support tools designed to help businesses deflect support tickets and improve customer service efficiency. These tools leverage artificial intelligence to automate responses, assist support agents, and provide valuable insights into customer interactions.
AI Customer Support Features
Both Zendesk AI and My AskAI offer comprehensive AI customer support features. This includes automated responses to customer queries, which help in reducing the workload on human agents and speeding up response times.
Pricing
When it comes to pricing, My AskAI offers a significant cost advantage. Zendesk AI charges $495 per 1,000 tickets/chats, whereas My AskAI charges only $99 for the same volume. This makes My AskAI a more cost-effective solution for businesses looking to manage their customer support expenses.
Usage Tiers
Zendesk AI's pricing is based on features, while My AskAI provides clear usage tiers. My AskAI's tiers include Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with an additional $0.10 per conversation beyond the limits.
Human Handover
Both platforms support human handover, ensuring that complex queries can be seamlessly transferred from AI to human agents when necessary. This feature helps maintain high customer satisfaction by ensuring that issues are resolved effectively.
Analytics and Insights
Zendesk AI and My AskAI both offer conversation analytics and insights. These features provide businesses with valuable data on customer interactions, helping them to identify trends, improve service quality, and make informed decisions.
AI Email Assistant and Lead Capture
Both tools include AI email assistants and email lead capture capabilities. These features help businesses manage email communications efficiently and capture potential leads from email interactions.
Content Limits
My AskAI offers unlimited content limits across all its tiers, which includes unlimited webpages and documents. Zendesk AI's content limits are to be confirmed, making My AskAI a more transparent option in this regard.
Number of Chatbots/Agents
Zendesk AI provides a single chatbot/agent, while My AskAI offers more flexibility. The Essentials and Pro plans include one chatbot with two modes (public and private), and the Enterprise plan offers unlimited chatbots/agents.
Hosted Help Centre and Chatbot Flow Builder
Zendesk AI includes a hosted help center and a chatbot flow builder, features that are not available with My AskAI. These tools can be beneficial for businesses looking to create a centralized knowledge base and design custom chatbot workflows.
Integrations
My AskAI supports a wide range of content and end-user integrations. This includes websites, various file types, cloud storage services, and popular customer support platforms like Zendesk, Intercom, and Salesforce. Zendesk AI primarily integrates with its own Help Center and offers additional integrations through its marketplace.
Compliance and Support
Both Zendesk AI and My AskAI are GDPR compliant. Zendesk AI is also SOC-2 compliant, while My AskAI is not. My AskAI offers tiered support options, including web, email, video, Slack, and a success manager, depending on the plan. Zendesk AI's support details are not provided.
AI Models and API Access
Both platforms provide access to advanced AI models. Zendesk AI uses GPT-4o, while My AskAI offers GPT-4o across all plans, with the Enterprise plan also including access to Claude and Gemini. API access is available with both Zendesk AI and My AskAI.
Conclusion
In summary, while both Zendesk AI and My AskAI offer robust AI customer support features, My AskAI stands out with its more competitive pricing, flexible usage tiers, extensive integration options, and transparent content limits. Businesses looking for a cost-effective and versatile AI customer support solution may find My AskAI to be a compelling choice.
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