Wonderchat and Zipchat are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Wonderchat offers a pricing model of $41 per 1,000 tickets or chats, with various usage tiers including Lite, Basic, Turbo, and Professional, scaling up to 30,000 messages. It provides features such as human handover, analytics/insights, and email lead capture, but does not include an AI email assistant. Wonderchat's price plans range from $49.99 per month for the Lite tier to $499.99 per month for the Professional tier, with an enterprise option available upon request.
Zipchat, on the other hand, charges $86 per 1,000 tickets or chats and offers usage tiers from Starter to Scale, supporting up to 6,000 replies per month. Unlike Wonderchat, Zipchat does not support human handover but includes analytics/insights and email lead capture, similar to Wonderchat. Its price plans start at $49 per month for the Starter tier and go up to $499 per month for the Scale tier, with an enterprise option also available upon request. Both platforms provide scalable solutions for customer support, with differences in pricing, usage limits, and specific feature sets that cater to varying business needs.
| Feature | Wonderchat | Zipchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $86 | $99 |
| Usage Tiers | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Wonderchat pricing page | Zipchat pricing page | My AskAI pricing page |
| Content Limits | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | No support difference on each plans | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3 Minstral AI | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
Wonderchat,Zipchat, andMy AskAIare AI customer support tools designed to deflect support tickets and provide efficient customer service. Each tool offers a range of features and pricing plans that cater to different business needs. Below is a detailed comparison of these three platforms.
All three platforms, Wonderchat, Zipchat, and My AskAI, offer AI customer support features aimed at deflecting support tickets and providing efficient customer service. This is a fundamental feature across all platforms.
My AskAI stands out by offering AI features specifically designed for support agents, which neither Wonderchat nor Zipchat provide. This additional functionality can be crucial for businesses looking to enhance their support team's efficiency.
Wonderchat offers five pricing tiers: Lite at $49.99 per month, Basic at $99.99 per month, Turbo at $249.99 per month, Professional at $499.99 per month, and Enterprise pricing on request. Zipchat's pricing starts at $49 per month for the Starter plan, goes up to $129 for Growth, $249 for Pro, $499 for Scale, and also offers Enterprise pricing upon request. My AskAI provides three pricing plans: Essentials at $60, Pro at $99, and Enterprise pricing on request, with a 30-day free trial available for all plans without requiring a credit card.
The cost per 1,000 tickets or chats varies among the platforms. Wonderchat charges $41, Zipchat charges $86, and My AskAI charges $99. While My AskAI has the highest rate, it includes advanced features that may justify the cost.
Usage limits differ significantly. Wonderchat's tiers range from 3,000 to 30,000 messages per month. Zipchat's tiers are based on replies, from 500 to 6,000 per month. My AskAI offers 200 conversations per month in the Essentials plan and 1,000 in the Pro plan, with unlimited conversations in the Enterprise plan. Additional conversations are charged at $0.10 each.
Both Wonderchat and My AskAI support human handover, allowing seamless transition from AI to human agents. Zipchat does not offer this feature.
All three platforms provide conversation analytics and insights, helping businesses understand and improve their customer interactions.
My AskAI includes an AI email assistant, a feature not available in either Wonderchat or Zipchat. This can be a significant advantage for businesses looking to automate email responses.
All platforms support email lead capture, enabling businesses to collect and manage leads effectively.
Wonderchat and Zipchat have specific content limits based on the plan, while My AskAI offers unlimited webpages and documents across all plans, updated automatically.
Wonderchat and Zipchat both offer multiple chatbots based on the plan, with Wonderchat providing up to five chatbots in its Professional tier. My AskAI offers one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms offer a hosted help center or a chatbot flow builder.
Wonderchat integrates with various content sources like direct text inputs, websites, and multiple file types. Zipchat supports websites, files, chat instructions, customer conversations, and Shopify. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Wonderchat integrates with platforms like Wordpress, Webflow, Bubble, and others. Zipchat integrates with Shopify, Facebook, WhatsApp, Instagram, and Messenger. My AskAI supports a broad range of end-user integrations, including Zend
