Wonderchat and Watermelon are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Both platforms offer essential features such as human handover, analytics/insights, and email lead capture. However, they differ significantly in pricing and usage tiers. Wonderchat offers a more cost-effective solution, with a price of $41 per 1,000 tickets/chats and multiple usage tiers ranging from Lite to Professional, with prices starting at $49.99 per month for the Lite plan and going up to $499.99 per month for the Professional plan. Wonderchat also provides an Enterprise plan, which is priced on application (POA).
In contrast, Watermelon charges $522 per 1,000 tickets/chats and structures its pricing based on features rather than message volume. Its plans start at €149 per month for the Basic plan and increase to €1,499 per month for the Enterprise plan. Both platforms lack an AI email assistant but include capabilities for email lead capture. Given these differences, Wonderchat positions itself as a more budget-friendly option with straightforward pricing based on message volume, while Watermelon caters to users who may require more feature-based pricing flexibility.
| Feature | Wonderchat | Watermelon | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $522 | $99 |
| Usage Tiers | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Wonderchat pricing page | Watermelon pricing page | My AskAI pricing page |
| Content Limits | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Website Documents | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3 Minstral AI | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Wonderchat, Watermelon, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing structures, and capabilities, catering to different business needs.
All three platforms provide AI customer support features, but only Watermelon and My AskAI also offer AI features specifically for support agents. This additional functionality can be crucial for businesses looking to augment their human support teams with AI assistance.
Wonderchat offers a tiered pricing structure starting from $49.99 per month for the Lite plan and going up to $499.99 per month for the Professional plan. Watermelon's pricing begins at €149 per month for the Basic plan and can reach €1499 per month for the Enterprise plan. My AskAI offers competitive pricing with plans starting at $60 for the Essentials plan, $99 for the Pro plan, and custom pricing for the Enterprise plan. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
When evaluating the cost per 1,000 tickets or chats, Wonderchat charges $41, Watermelon charges $522, and My AskAI charges $99. This makes Wonderchat the most cost-effective option per 1,000 interactions, followed by My AskAI, with Watermelon being the most expensive.
Wonderchat's usage tiers are based on the number of messages, ranging from 3,000 to 30,000 messages per month. Watermelon's tiers are feature-based, while My AskAI offers 200 conversations per month for the Essentials plan, 1,000 for the Pro plan, and unlimited conversations for the Enterprise plan. My AskAI also charges $0.10 per conversation beyond the limits.
Wonderchat's content limits vary by plan, with the Lite plan supporting up to 1 million characters and 250 webpages, scaling up to 20 million characters and 5,000 webpages for the Professional plan. Watermelon offers unlimited channels across all plans. My AskAI provides unlimited webpages and documents across all plans, updating automatically. Regarding chatbots, Wonderchat supports 2 to 5 chatbots depending on the plan, Watermelon offers up to 10 chatbots in its Enterprise plan, and My AskAI offers unlimited chatbots in its Enterprise plan.
All three platforms support human handover and provide conversation analytics and insights. My AskAI stands out with its AI email assistant feature, which is not available in Wonderchat or Watermelon. In terms of content and knowledge integrations, Wonderchat and My AskAI support a wide range of file types and platforms, but My AskAI offers more extensive integrations, including Google Drive, Notion, Confluence, and more.
Wonderchat integrates with platforms like WordPress, Webflow, and Shopify. Watermelon supports a variety of channels including live chat, Facebook Messenger, and WhatsApp, with more integrations coming in 2024. My AskAI offers integrations with Zendesk, Intercom, HubSpot, Slack, and more, providing robust connectivity options for end users.
All three platforms are GDPR compliant, but none are SOC-2 compliant. Support options vary, with Wonderchat offering email and Zoom support depending on the plan, Watermelon providing a comprehensive support package including onboarding and custom training, and My AskAI offering web, email, and video support, with priority and success manager support for higher-tier plans.
Wonderchat and My AskAI use advanced AI models like GPT-4o and Claude 3, while Watermelon specifies its use of GPT-3.5 and GPT-4o for h
