Wonderchat and Voiceflow are AI customer support tools designed to deflect support tickets by automating customer interactions. Wonderchat offers a tiered pricing model with plans ranging from $49.99 per month for the Lite plan to $499.99 per month for the Professional plan, with an enterprise option available upon request. It charges $41 per 1,000 tickets or chats and supports human handover, analytics, and email lead capture, but does not include an AI email assistant. Wonderchat's usage tiers vary from 3,000 to 30,000 messages per month, catering to different business needs.
Voiceflow, on the other hand, provides a different pricing structure, with a free Sandbox plan and paid plans starting at $50 per month for the Pro plan, scaling up to $625 per month for the Teams plan, with custom pricing for enterprise solutions. Pricing per 1,000 tickets or chats is provided on request. Voiceflow supports a high volume of interactions, with usage tiers ranging from 100,000 to unlimited monthly AI tokens. Unlike Wonderchat, Voiceflow does not offer human handover but includes analytics and email lead capture features. Both platforms aim to optimize customer support through automation, though their pricing and specific feature sets differ.
| Feature | Wonderchat | Voiceflow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | POA | $99 |
| Usage Tiers | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Wonderchat pricing page | Voiceflow pricing page | My AskAI pricing page |
| Content Limits | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3 Minstral AI | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Wonderchat,Voiceflow, andMy AskAIare AI customer support tools designed to help businesses deflect support tickets by automating responses and providing various integrations and features.
All three platforms offer AI customer support features, allowing businesses to automate and streamline their support processes. However,My AskAIstands out by also offering AI features specifically for support agents, enhancing the capabilities of human agents alongside automated systems.
Wonderchatoffers a tiered pricing model starting from $49.99 per month for the Lite plan up to $499.99 per month for the Professional plan. They also offer an Enterprise plan on a POA (Price on Application) basis.
Voiceflowhas a free Sandbox plan and paid plans starting at $50 per month for Pro, $625 per month for Teams, and custom pricing for Enterprise.
My AskAIprovides a straightforward pricing structure with Essentials at $60 per month, Pro at $99 per month, and Enterprise on a POA basis. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
For AI pricing,Wonderchatcharges $41 per 1,000 tickets/chats, whileMy AskAIcharges $99. Voiceflow's pricing is available on application.
Wonderchat's usage tiers range from 3,000 messages in the Lite plan to 30,000 messages in the Professional plan.Voiceflowoffers a broader range of monthly AI tokens, from 100k in the Sandbox plan to unlimited in the Enterprise plan.My AskAIprovides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited in the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits.
BothWonderchatandMy AskAIsupport human handover, allowing seamless transition from AI to human agents when necessary.Voiceflowdoes not offer this feature.
All three platforms provide conversation analytics and insights, helping businesses to better understand customer interactions and improve their support processes.
My AskAIis unique in offering an AI email assistant, which neitherWonderchatnorVoiceflowprovide.
All three platforms support email lead capture, making it easier for businesses to gather and manage customer information.
Wonderchatsets content limits based on characters and webpages, varying by plan.Voiceflowlimits the number of knowledge base sources per agent.My AskAIoffers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility and scalability.
Wonderchatoffers between 2 to 5 chatbots depending on the plan.Voiceflowprovides 2 agents in the Sandbox plan and unlimited agents in the Teams and Enterprise plans.My AskAIoffers 1 chatbot in both Essentials and Pro plans, with the Enterprise plan allowing for unlimited chatbots.
Wonderchatsupports direct text inputs, websites, files, audio, and video.Voiceflowintegrates with websites, files, sitemaps, and third-party software like Zendesk.My AskAIoffers a wide range of integrations including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Wonderchatintegrates with platforms like Wordpress, Webflow, Bubble, and Shopify.Voiceflowsupports integrations with Whatsapp, Discord, Slack, and others.My AskAIoffers extensive end-user integrations including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and many more.
All three platforms are GDPR compliant.Voiceflowis also SOC-2 compliant, whileWonderchatandMy AskAIare not.
Wonderchatprovides email support across all plans, with additional Zoom support for higher tiers.Voiceflowoffers community support, email, and priority support depending on the plan.My AskAIprovides web and email support for Essentials, priority web, email, and video support for Pro, and Slack and success manager support for Enterprise.
WonderchatandMy AskAIboth offer GPT-4o, withMy AskAIalso providing Claude and Gemini for Enterprise plans.Voiceflowoffers all LLMs (Large Language Models) in their Pro, Teams, and Enterprise plans.
All three platforms provide API access, enabling businesses to integrate their AI customer support tools with other systems and applications.
My AskAIdistinguishes itself with features like AI support for agents, an AI email assistant, and extensive integrations. Its straightforward pricing and 30-day free trial make it an attractive option for businesses looking to enhance their customer support capabilities.
