AI customer support features comparison: Wonderchat vs Voiceflow

Overview of AI Customer Support Tools

Wonderchat, Voiceflow, and My AskAI are AI customer support tools designed to help businesses deflect support tickets by automating responses and providing various integrations and features.

AI Customer Support Features

All three platforms offer AI customer support features, allowing businesses to automate and streamline their support processes. However, My AskAI stands out by also offering AI features specifically for support agents, enhancing the capabilities of human agents alongside automated systems.

Pricing Plans

Wonderchat offers a tiered pricing model starting from $49.99 per month for the Lite plan up to $499.99 per month for the Professional plan. They also offer an Enterprise plan on a POA (Price on Application) basis.

Voiceflow has a free Sandbox plan and paid plans starting at $50 per month for Pro, $625 per month for Teams, and custom pricing for Enterprise.

My AskAI provides a straightforward pricing structure with Essentials at $60 per month, Pro at $99 per month, and Enterprise on a POA basis. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Pricing Per 1,000 Tickets/Chats

For AI pricing, Wonderchat charges $41 per 1,000 tickets/chats, while My AskAI charges $99. Voiceflow's pricing is available on application.

Usage Tiers

Wonderchat's usage tiers range from 3,000 messages in the Lite plan to 30,000 messages in the Professional plan. Voiceflow offers a broader range of monthly AI tokens, from 100k in the Sandbox plan to unlimited in the Enterprise plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited in the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits.

Human Handover

Both Wonderchat and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Voiceflow does not offer this feature.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, helping businesses to better understand customer interactions and improve their support processes.

AI Email Assistant

My AskAI is unique in offering an AI email assistant, which neither Wonderchat nor Voiceflow provide.

Email Lead Capture

All three platforms support email lead capture, making it easier for businesses to gather and manage customer information.

Content Limits

Wonderchat sets content limits based on characters and webpages, varying by plan. Voiceflow limits the number of knowledge base sources per agent. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility and scalability.

Number of Chatbots/Agents

Wonderchat offers between 2 to 5 chatbots depending on the plan. Voiceflow provides 2 agents in the Sandbox plan and unlimited agents in the Teams and Enterprise plans. My AskAI offers 1 chatbot in both Essentials and Pro plans, with the Enterprise plan allowing for unlimited chatbots.

Integrations (Content/Knowledge)

Wonderchat supports direct text inputs, websites, files, audio, and video. Voiceflow integrates with websites, files, sitemaps, and third-party software like Zendesk. My AskAI offers a wide range of integrations including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Wonderchat integrates with platforms like Wordpress, Webflow, Bubble, and Shopify. Voiceflow supports integrations with Whatsapp, Discord, Slack, and others. My AskAI offers extensive end-user integrations including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and many more.

Compliance

All three platforms are GDPR compliant. Voiceflow is also SOC-2 compliant, while Wonderchat and My AskAI are not.

Support

Wonderchat provides email support across all plans, with additional Zoom support for higher tiers. Voiceflow offers community support, email, and priority support depending on the plan. My AskAI provides web and email support for Essentials, priority web, email, and video support for Pro, and Slack and success manager support for Enterprise.

AI Models Available

Wonderchat and My AskAI both offer GPT-4o, with My AskAI also providing Claude and Gemini for Enterprise plans. Voiceflow offers all LLMs (Large Language Models) in their Pro, Teams, and Enterprise plans.

API Access

All three platforms provide API access, enabling businesses to integrate their AI customer support tools with other systems and applications.

Conclusion

My AskAI distinguishes itself with features like AI support for agents, an AI email assistant, and extensive integrations. Its straightforward pricing and 30-day free trial make it an attractive option for businesses looking to enhance their customer support capabilities.