Wonderchat and Userlike are AI customer support tools designed to deflect support tickets and streamline customer interactions. Wonderchat offers a tiered pricing model based on the number of messages, with plans ranging from $49.99 per month for 3,000 messages to $499.99 per month for 30,000 messages, and an enterprise option available upon request. The cost per 1,000 tickets or chats is set at $41. Wonderchat includes features such as human handover, analytics/insights, and email lead capture, though it does not offer an AI email assistant.
Userlike, on the other hand, provides unlimited conversations across its different usage tiers, which include a free plan, a Team plan at $130 per month, and a Corporate plan at $350 per month, with custom pricing available for the Flex plan. Additional services such as WhatsApp Campaigns and extra user licenses are available at additional costs. Unlike Wonderchat, Userlike does not support human handover but does include analytics/insights and email lead capture. The pricing per 1,000 tickets or chats is not specified and is available upon request.
| Feature | Wonderchat | Userlike | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | POA | $99 |
| Usage Tiers | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Wonderchat pricing page | Userlike pricing page | My AskAI pricing page |
| Content Limits | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3 Minstral AI | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Wonderchat, Userlike, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers unique features, pricing plans, and capabilities tailored to different business needs. Below is a comparative analysis of these three platforms.
All three platforms—Wonderchat, Userlike, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically for support agents, which neither Wonderchat nor Userlike offer.
Wonderchat's pricing tiers range from $49.99 to $499.99 per month, with an enterprise option available upon request. Userlike offers a free plan and paid plans starting at $130 per month, with additional costs for WhatsApp campaigns and extra users. My AskAI's plans start at $60 per month, with a 30-day free trial available for all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Wonderchat charges $41, while My AskAI charges $99. Userlike's pricing for this metric is available upon request.
Wonderchat's usage tiers start from 3,000 messages per month in their Lite plan to 30,000 messages in their Professional plan. Userlike offers unlimited conversations across all their plans. My AskAI provides 200 conversations per month in their Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with additional conversations available at $0.10 each.
Both Wonderchat and My AskAI support human handover, allowing seamless transition from AI to human agents. Userlike does not offer this feature.
All three platforms—Wonderchat, Userlike, and My AskAI—provide conversation analytics and insights to help businesses optimize their customer support operations.
Only My AskAI offers an AI email assistant, providing an added layer of functionality that is not available with Wonderchat or Userlike.
All three platforms support email lead capture, allowing businesses to gather customer information and leads efficiently.
Wonderchat has specific content limits based on the plan, ranging from 1 million characters in the Lite plan to 20 million characters in the Professional plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. Userlike does not provide specific information on content limits.
Wonderchat offers a varying number of chatbots depending on the plan, from 2 in the Lite plan to 5 in the Professional plan. My AskAI provides 1 chatbot with 2 modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Userlike does not specify the number of chatbots or agents.
None of the three platforms—Wonderchat, Userlike, or My AskAI—offer a hosted help centre.
Userlike is the only platform that includes a chatbot flow builder. Wonderchat and My AskAI do not offer this feature.
Wonderchat supports direct text inputs, websites, various file types, audio, and video. Userlike integrates with FAQ documents, customer service transcripts, product documentation, and previous chat histories. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Wonderchat integrates with platforms like Wordpress, Webflow, Bubble, Confluence, Squarespace, Notion, Framer, Wix, and Shopify. Userlike supports website chat, WhatsApp, Facebook Messenger, SMS, Threema, Telegram, and Instagram (coming soon). My AskAI integrates with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp (via Intercom/Zendesk), Instagram (via Intercom/Zendesk), Messenger (via Intercom/Zendesk), and X/Twitter (via Intercom/Zendesk).
All three platforms are GDPR compliant. None of them are SOC-2 compliant.
Wonderchat offers email support across all plans, with Zoom support available in higher tiers. Userlike provides GPT-4 support in all plans, with professional onboarding and a dedicated account manager in the Flex plan. My AskAI offers web and email support in the Essentials plan, priority web, email, and video support in the Pro plan, and Slack support with a success manager in the Enterprise plan.
Wonderchat uses GPT-4o, Claude 3, and Minstral AI. Userlike specifies GPT-4 for the Corporate and Flex plans but does not detail the models used in other plans. My AskAI offers GPT-4o in the Essentials and Pro plans, and a choice of GPT-4o, Claude, or Gemini in the Enterprise plan.
All three platforms—Wonderchat, Userlike, and My AskAI—provide API access, enabling businesses to integrate their systems and customize their AI customer support solutions.
In summary, while all three platforms offer robust AI customer support features, My AskAI distinguishes itself with additional AI features for support agents, an AI email assistant, extensive integrations, and flexible pricing plans with a 30-day free trial. This positions My AskAI as a versatile and comprehensive solution for businesses looking to enhance their customer support operations.
