Wonderchat and Userdesk are AI customer support tools designed to help businesses deflect support tickets by automating responses to common inquiries. Wonderchat offers a range of usage tiers from Lite to Enterprise, with pricing starting at $49.99 per month for the Lite plan, which includes 3,000 messages. The pricing scales up to $499.99 per month for the Professional plan, which includes 30,000 messages. The cost per 1,000 tickets or chats is $41. Wonderchat supports human handover and provides analytics and insights, but it does not offer an AI email assistant. It does, however, include email lead capture functionality.
Userdesk, on the other hand, has a lower entry price point with a free tier offering 30 AI messages per month and paid plans starting at $19 per month for the Hobby plan, which includes 2,000 AI messages. The cost per 1,000 tickets or chats is $24. Userdesk's highest tier, the Enterprise plan, supports up to 100,000 AI messages per month at $499. Userdesk does not offer human handover or analytics and insights, nor does it have an AI email assistant. Similar to Wonderchat, it does include email lead capture. Additionally, Userdesk offers an option to remove "Powered by Userdesk" branding for an extra $39 per month.
| Feature | Wonderchat | Userdesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | TBC | Yes |
| Price Plans | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $24 | $99 |
| Usage Tiers | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Wonderchat pricing page | Userdesk pricing page | My AskAI pricing page |
| Content Limits | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Websites Files (PDFs) Notion pages sitemap.xml | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | WordPress Shopify Webflow Wix Any website Slack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3 Minstral AI | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Wonderchat, Userdesk, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities. This summary highlights their key differences and helps understand My AskAI's position in the market compared to its competitors.
All three platforms, Wonderchat, Userdesk, and My AskAI, offer AI customer support features. However, My AskAI stands out by also providing AI features specifically for support agents, which Wonderchat lacks entirely and Userdesk's offering is to be confirmed.
Wonderchat's pricing starts at $49.99 per month for the Lite plan and goes up to $499.99 per month for the Professional plan, with an Enterprise plan available upon request. Userdesk offers a free tier and its paid plans range from $19 to $499 per month. Additionally, Userdesk charges $39 per month to remove the "Powered by Userdesk" branding. My AskAI's pricing is simpler, with plans starting at $60 per month and going up to $99 per month, with an Enterprise plan available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Wonderchat charges $41, Userdesk charges $24, and My AskAI charges $99. This makes Userdesk the most cost-effective option in this category, while My AskAI is the most expensive.
Wonderchat's usage tiers are based on the number of messages, ranging from 3,000 to 30,000 messages per month. Userdesk offers a free tier with 30 AI messages per month and paid plans that range from 2,000 to 100,000 AI messages per month. My AskAI's usage is based on conversations, with the Essentials plan allowing 200 conversations per month, the Pro plan allowing 1,000 conversations per month, and the Enterprise plan offering unlimited conversations. Additional conversations beyond the limits are charged at $0.10 each.
Both Wonderchat and My AskAI offer human handover capabilities, while Userdesk does not. Conversation analytics and insights are available with Wonderchat and My AskAI, but not with Userdesk. My AskAI also includes an AI email assistant, a feature not offered by the other two platforms.
Wonderchat and Userdesk have specific content limits based on their pricing tiers. Wonderchat's limits range from 1 million to 20 million characters, while Userdesk's limits range from 50,000 to 50 million training words. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Wonderchat's chatbot limits range from 2 to 5 chatbots depending on the plan. Userdesk offers 1 chatbot in the free and Hobby plans, with up to 50 chatbots in the Enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Wonderchat supports direct text inputs, websites, various file types, audio, and video. Userdesk integrates with websites, PDFs, Notion pages, and sitemap.xml. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, Salesforce, and more.
Wonderchat integrates with platforms like WordPress, Webflow, Bubble, Confluence, Squarespace, Notion, Framer, Wix, and Shopify. Userdesk supports WordPress, Shopify, Webflow, Wix, and any website, along with Slack. My AskAI offers a wide range of integrations including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and several other customer support and communication platforms.
All three platforms are GDPR compliant but none are SOC-2 compliant. Wonderchat offers email support across all plans, with Zoom support available for Professional and Enterprise plans. Userdesk's support options are not specified. My AskAI provides web and email support for the Ess
