Wonderchat and Stonly are AI customer support tools designed to reduce the volume of support tickets by providing automated assistance. Wonderchat offers a structured pricing model with four defined tiers: Lite, Basic, Turbo, and Professional, ranging from $49.99 to $499.99 per month. Each tier supports a different number of messages, with the Lite plan covering 3,000 messages and the Professional plan covering up to 30,000 messages. The cost per 1,000 tickets or chats is $41. Wonderchat includes features such as human handover, analytics/insights, and email lead capture, but does not offer an AI email assistant.
Stonly, on the other hand, has a less transparent pricing model, with the cost per 1,000 tickets or chats being provided on request (POA). Stonly offers three main pricing plans: Starter at $124 per month, Business at $249 per month, and an Enterprise plan with custom pricing. Unlike Wonderchat, Stonly does not support human handover or email lead capture but does provide analytics and insights. Both platforms aim to streamline customer support processes, though their features and pricing structures cater to different business needs and preferences.
| Feature | Wonderchat | Stonly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | POA | $99 |
| Usage Tiers | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | Wonderchat pricing page | Stonly pricing page | My AskAI pricing page |
| Content Limits | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Segment Zapier Freshpaint Rudderstack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3 Minstral AI | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Wonderchat, Stonly, and My AskAI are AI customer support tools designed to deflect support tickets by automating responses and providing assistance through chatbots. Each platform offers unique features, pricing models, and capabilities tailored to different business needs.
All three platforms—Wonderchat, Stonly, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing the overall support process.
Wonderchat offers a range of plans from Lite at $49.99 per month to Enterprise with pricing on request. Stonly's pricing starts at $124.00 per month for the Starter plan and goes up to a custom price for the Enterprise plan. My AskAI offers plans starting at $60 for Essentials, $99 for Pro, and a custom price for Enterprise, with a notable 30-day free trial available on all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies significantly. Wonderchat charges $41, while My AskAI charges $99. Stonly's pricing is on a per-quote basis.
Wonderchat's usage tiers range from 3,000 messages per month on the Lite plan to 30,000 messages on the Professional plan. Stonly does not provide specific usage tiers. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both Wonderchat and My AskAI support human handover, allowing seamless transition from AI to human agents. Stonly does not offer this feature. All three platforms provide conversation analytics and insights to help businesses understand customer interactions better.
My AskAI includes an AI email assistant and email lead capture features, which are not available in Wonderchat or Stonly. This can be particularly beneficial for businesses looking to automate email responses and capture potential leads efficiently.
Wonderchat has specific content limits based on the plan, ranging from 1 million to 20 million characters and a varying number of webpages. Stonly does not provide this information. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Wonderchat's plans allow for 2 to 5 chatbots depending on the tier. Stonly does not specify the number of chatbots. My AskAI offers one chatbot with two modes (public and private) on Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
Stonly provides a hosted help centre, whereas Wonderchat and My AskAI do not offer this feature. None of the three platforms include a chatbot flow builder.
Wonderchat supports integrations with various content and knowledge sources such as websites, files, audio, and video. My AskAI offers a broader range of integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. For end-user integrations, My AskAI supports a wide array of platforms including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, and more. Stonly's integration details are less comprehensive.
All three platforms are GDPR compliant, but none are SOC-2 compliant. Support varies with Wonderchat offering email support across all plans and additional Zoom support for higher tiers. Stonly does not specify support details for its Starter and Business plans but offers priority support for Enterprise. My AskAI provides web and email support for Essentials, priority support for Pro, and Slack and success manager support for Enterprise.
Wonderchat uses GPT-4o, Claude 3, and Minstral AI models. My AskAI uses GPT-4o across all plans and adds Claude and Gemini for the Enterprise plan. All three platforms offer API access.
In summary, while all three platforms provide robust AI customer support features, My AskAI offers additional functionalities like AI features for support agents, an AI email assistant, and extensive integrations. These features, combined with competitive pricing and a 30-day free trial, position My AskAI as a comprehensive solution for businesses seeking advanced AI customer support capabilities.
