AI customer support features comparison: Wonderchat vs Stonly

Introduction

Wonderchat, Stonly, and My AskAI are AI customer support tools designed to deflect support tickets by automating responses and providing assistance through chatbots. Each platform offers unique features, pricing models, and capabilities tailored to different business needs.

AI Customer Support Features

All three platforms—Wonderchat, Stonly, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing the overall support process.

Pricing Plans

Wonderchat offers a range of plans from Lite at $49.99 per month to Enterprise with pricing on request. Stonly's pricing starts at $124.00 per month for the Starter plan and goes up to a custom price for the Enterprise plan. My AskAI offers plans starting at $60 for Essentials, $99 for Pro, and a custom price for Enterprise, with a notable 30-day free trial available on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The cost per 1,000 tickets/chats varies significantly. Wonderchat charges $41, while My AskAI charges $99. Stonly's pricing is on a per-quote basis.

Usage Tiers

Wonderchat's usage tiers range from 3,000 messages per month on the Lite plan to 30,000 messages on the Professional plan. Stonly does not provide specific usage tiers. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover and Conversation Analytics

Both Wonderchat and My AskAI support human handover, allowing seamless transition from AI to human agents. Stonly does not offer this feature. All three platforms provide conversation analytics and insights to help businesses understand customer interactions better.

AI Email Assistant and Lead Capture

My AskAI includes an AI email assistant and email lead capture features, which are not available in Wonderchat or Stonly. This can be particularly beneficial for businesses looking to automate email responses and capture potential leads efficiently.

Content Limits

Wonderchat has specific content limits based on the plan, ranging from 1 million to 20 million characters and a varying number of webpages. Stonly does not provide this information. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Wonderchat's plans allow for 2 to 5 chatbots depending on the tier. Stonly does not specify the number of chatbots. My AskAI offers one chatbot with two modes (public and private) on Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

Stonly provides a hosted help centre, whereas Wonderchat and My AskAI do not offer this feature. None of the three platforms include a chatbot flow builder.

Integrations

Wonderchat supports integrations with various content and knowledge sources such as websites, files, audio, and video. My AskAI offers a broader range of integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. For end-user integrations, My AskAI supports a wide array of platforms including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, and more. Stonly's integration details are less comprehensive.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. Support varies with Wonderchat offering email support across all plans and additional Zoom support for higher tiers. Stonly does not specify support details for its Starter and Business plans but offers priority support for Enterprise. My AskAI provides web and email support for Essentials, priority support for Pro, and Slack and success manager support for Enterprise.

AI Models and API Access

Wonderchat uses GPT-4o, Claude 3, and Minstral AI models. My AskAI uses GPT-4o across all plans and adds Claude and Gemini for the Enterprise plan. All three platforms offer API access.

Conclusion

In summary, while all three platforms provide robust AI customer support features, My AskAI offers additional functionalities like AI features for support agents, an AI email assistant, and extensive integrations. These features, combined with competitive pricing and a 30-day free trial, position My AskAI as a comprehensive solution for businesses seeking advanced AI customer support capabilities.