AI customer support features comparison: Wonderchat vs SiteGPT

Overview of AI Customer Support Tools

Wonderchat, SiteGPT, and My AskAI are AI-driven customer support tools designed to deflect support tickets by automating responses and assisting support agents. Each tool offers a range of features and pricing plans aimed at different business needs.

AI Customer Support Features

All three platforms, Wonderchat, SiteGPT, and My AskAI, provide robust AI customer support capabilities designed to handle customer inquiries and deflect support tickets efficiently.

AI Features for Support Agents

While Wonderchat focuses solely on AI customer support, both SiteGPT and My AskAI extend their features to support agents, enhancing their ability to manage customer interactions more effectively.

Pricing Plans

Wonderchat offers multiple pricing tiers: Lite at $49.99 per month, Basic at $99.99 per month, Turbo at $249.99 per month, Professional at $499.99 per month, and Enterprise with a price on application. SiteGPT's pricing starts at $49 per month for the Starter plan, $99 per month for Growth, $399 per month for Scale, and Enterprise plans starting at $999 per month. SiteGPT also charges $50 per month to remove branding and an additional $50 for every 5,000 messages beyond the plan limits. My AskAI offers Essentials at $60, Pro at $99, and Enterprise with pricing on application. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The cost per 1,000 tickets or chats varies significantly among the platforms. Wonderchat charges $41, SiteGPT charges $25, and My AskAI charges $99.

Usage Tiers

Wonderchat's usage tiers range from 3,000 messages per month on the Lite plan to 30,000 messages on the Professional plan. SiteGPT provides 4,000 messages per month on the Starter plan, scaling up to unlimited messages on the Enterprise plan. My AskAI's Essentials plan includes 200 conversations per month, the Pro plan includes 1,000 conversations, and the Enterprise plan offers unlimited conversations, with an additional $0.10 per conversation beyond the plan limits.

Human Handover and Analytics

All three platforms support human handover and provide conversation analytics and insights, ensuring seamless transitions to human agents and actionable data for improving customer support.

AI Email Assistant

Among the three, only My AskAI offers an AI email assistant, adding an extra layer of support for handling customer inquiries via email.

Email Lead Capture

Wonderchat, SiteGPT, and My AskAI all include email lead capture features, enabling businesses to gather potential customer information effectively.

Content Limits

Wonderchat has varying content limits based on the plan, from 1 million characters and 250 webpages on the Lite plan to 20 million characters and 5,000 webpages on the Professional plan. SiteGPT's content limits range from 200 training web pages on the Starter plan to 100,000 training web pages on the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Wonderchat's plans range from 2 to 5 chatbots. SiteGPT offers 1 chatbot on the Starter plan, increasing to unlimited chatbots on the Enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) on the Essentials and Pro plans, with unlimited chatbots on the Enterprise plan.

Integrations

In terms of content and knowledge integrations, Wonderchat supports direct text inputs, websites, and various file types. SiteGPT integrates with multiple platforms including Google Drive, Dropbox, and Notion. My AskAI offers extensive integrations with platforms like Google Drive, Notion, Confluence, and Salesforce.

For end-user integrations, Wonderchat supports platforms like WordPress and Shopify. SiteGPT integrates with Google Chat, Messenger, and Slack, among others. My AskAI offers a wide range of integrations including Zendesk, Intercom, HubSpot, Slack, and more, providing extensive connectivity options.

Compliance and Support

All three platforms are GDPR compliant but none are SOC-2 compliant. In terms of support, Wonderchat provides email support across all plans, with additional Zoom support for higher tiers. SiteGPT offers email support, with additional support options for higher-tier plans. My AskAI provides web and email support for Essentials, priority support for Pro, and dedicated Slack and success manager support for Enterprise.

AI Models and API Access

Wonderchat uses GPT-4o, Claude 3, and Minstral AI. SiteGPT uses GPT-4o. My AskAI offers GPT-4o for Essentials and Pro plans, with additional options like Claude and Gemini for Enterprise. All three platforms provide API access.

Conclusion

While all three platforms offer comprehensive AI customer support solutions, My AskAI stands out with its AI email assistant, extensive integrations, and a 30-day free trial without requiring a credit card. Each platform has unique strengths, making them suitable for different business needs and budgets.