AI customer support features comparison:Wonderchatvs Neople
Wonderchat and Neople are AI customer support tools designed to deflect support tickets and streamline customer service operations. Wonderchat offers a tiered pricing model with plans ranging from Lite at $49.99 per month to Professional at $499.99 per month, and a custom Enterprise option. The cost per 1,000 tickets or chats is $41, making it a cost-effective solution. It includes features such as human handover, analytics and insights, and email lead capture, although it does not offer an AI email assistant.
In contrast, Neople's pricing starts significantly higher, with the Junior plan at €1500 per month and increasing with more advanced plans. The cost per 1,000 tickets or chats is $334, and specific usage tiers, human handover capabilities, analytics, and email lead capture features are not detailed. Like Wonderchat, Neople does not include an AI email assistant. Overall, Wonderchat provides a more detailed and varied pricing structure with additional features that can be beneficial for businesses looking for a comprehensive customer support solution at a lower cost.
Full breakdown: All available features and pricing
| Feature | Wonderchat | Neople | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | No | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $334 | $99 |
| Usage Tiers | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | Wonderchat pricing page | Neople pricing page | My AskAI pricing page |
| Content Limits | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | No | Not provided | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | TBC | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3 Minstral AI | TBC | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | TBC | Yes |
Wonderchat vs. Neople vs. My AskAI: A Comparative Analysis
Overview
Wonderchat, Neople, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. While Wonderchat and My AskAI focus on providing AI-driven customer support features, Neople offers AI features tailored for support agents.
AI Customer Support Features
Wonderchat and My AskAI both offer AI customer support features aimed at automating responses and managing customer interactions. Neople, however, does not provide these features, focusing instead on AI tools for support agents.
Pricing Plans
Wonderchat offers a tiered pricing structure starting from $49.99 per month for the Lite plan up to $499.99 per month for the Professional plan. Neople has higher pricing tiers, starting at €1500 per month for the Junior plan and going up to €2500 per month for the Medior plan, with additional costs for the Senior plan. My AskAI provides more competitive pricing with plans starting at $60 per month for the Essentials plan, $99 for the Pro plan, and custom pricing for the Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
AI Price Per 1,000 Tickets/Chats
Wonderchat charges $41 per 1,000 tickets or chats, making it the most cost-effective option. Neople's rate is significantly higher at $334, while My AskAI charges $99, positioning itself as a middle-ground option.
Usage Tiers
Wonderchat's usage tiers range from 3,000 messages per month for the Lite plan to 30,000 messages for the Professional plan. My AskAI offers 200 conversations per month for the Essentials plan, 1,000 for the Pro plan, and unlimited conversations for the Enterprise plan, with a charge of $0.10 per conversation beyond the limits.
Human Handover
Both Wonderchat and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Neople does not provide information on this feature.
Conversation Analytics/Insights
Wonderchat and My AskAI both offer conversation analytics and insights to help businesses understand and improve their customer interactions. Neople does not provide details on this feature.
AI Email Assistant
My AskAI stands out by offering an AI email assistant, a feature not available in Wonderchat or Neople.
Email Lead Capture
Both Wonderchat and My AskAI support email lead capture, whereas Neople does not provide information on this feature.
Content Limits
Wonderchat has specific content limits based on the plan, ranging from 1 million characters for the Lite plan to 20 million characters for the Professional plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Number of Chatbots/Agents
Wonderchat's plans include a limited number of chatbots, from 2 in the Lite plan to 5 in the Professional plan. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Integrations
Wonderchat supports direct text inputs, websites, files, audio, and video. My AskAI offers a broader range of integrations, including websites, various file types, and numerous content/knowledge management platforms such as Google Drive, Notion, Confluence, SharePoint, and more. For end-user integrations, My AskAI supports a wide array of platforms including Zendesk, Intercom, HubSpot, Slack, Teams, and various chat services.
Compliance and Support
All three platforms are GDPR compliant. Neople is also SOC-2 compliant, a feature not offered by Wonderchat and My AskAI. Support varies, with Wonderchat offering email support across all plans and additional Zoom support for higher tiers. My AskAI provides web and email support for Essentials, priority support for Pro, and dedicated support including Slack and a success manager for Enterprise.
AI Models Available
Wonderchat uses GPT-4o, Claude 3, and Minstral AI models. My AskAI offers GPT-4o across all plans and additional models like Claude and Gemini for the Enterprise plan. Neople's AI models are not specified.
API Access
Both Wonderchat and My AskAI offer API access, while Neople does not provide information on this feature.
Conclusion
My AskAI offers a comprehensive and competitively priced solution with robust AI customer support features, extensive integrations, and flexible content limits. It stands out with unique offerings like the AI email assistant and a wide range of supported platforms, making it a strong contender in the AI customer support market.
CompareWonderchatwith other AI support agents
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
