AI customer support features comparison: Wonderchat vs LiveHelpNow
Wonderchat and LiveHelpNow are AI customer support tools designed to deflect support tickets and streamline customer service operations. Both platforms offer features such as human handover and analytics/insights, but they differ in pricing and specific capabilities.
Wonderchat provides a tiered pricing structure based on message volume, with plans ranging from $49.99 per month for the Lite plan to $499.99 per month for the Professional plan. The cost per 1,000 tickets or chats is $41. Wonderchat supports email lead capture but does not include an AI email assistant. It offers various usage tiers starting from 3,000 messages to 30,000 messages, catering to different business sizes and needs.
LiveHelpNow, on the other hand, offers a more modular pricing approach, charging per agent for different functionalities such as live chat, ticket management, and call management. The cost per 1,000 tickets or chats is not provided upfront and is likely determined on a case-by-case basis (POA). Additional features like a chatbot and Hue AI are available at higher monthly rates. LiveHelpNow also includes email lead capture but lacks an AI email assistant, similar to Wonderchat. The absence of detailed usage tiers suggests a more customizable approach to scaling based on specific business requirements.
Full breakdown: All available features and pricing
| Feature | Wonderchat | LiveHelpNow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA |
Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | POA | $99 |
| Usage Tiers | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages |
Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Wonderchat pricing page | LiveHelpNow pricing page | My AskAI pricing page |
| Content Limits | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages |
Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots |
Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video |
Website Documents Help Center |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify |
https://livehelpnow.net/integrations/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom |
Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3 Minstral AI |
Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Overview
Wonderchat, LiveHelpNow, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each platform offers unique features, pricing plans, and capabilities, catering to different business needs.
AI Customer Support Features and Agent Support
All three platforms provide AI customer support features. However, Wonderchat does not offer AI features specifically for support agents, unlike LiveHelpNow and My AskAI, which both include these functionalities.
Pricing Plans
Wonderchat's pricing starts at $49.99 per month for the Lite plan and goes up to a Professional plan at $499.99 per month, with an Enterprise option available upon request. LiveHelpNow charges per agent for various services, with prices ranging from $9 to $300 per month, depending on the service. My AskAI offers three plans: Essentials at $60 per month, Pro at $99 per month, and an Enterprise option available upon request. Notably, My AskAI offers a 30-day free trial for all plans without requiring a credit card.
AI Pricing and Usage Tiers
For AI pricing per 1,000 tickets/chats, Wonderchat charges $41, while My AskAI charges $99. LiveHelpNow's pricing for this feature is not provided. Regarding usage tiers, Wonderchat's plans range from 3,000 to 30,000 messages per month. My AskAI's Essentials plan includes 200 conversations per month, the Pro plan includes 1,000 conversations, and the Enterprise plan offers unlimited conversations, with additional conversations costing $0.10 each.
Human Handover and Analytics
All three platforms support human handover and provide conversation analytics/insights. This ensures that complex queries can be escalated to human agents when necessary, and businesses can gain valuable insights from the AI interactions.
Additional AI Features
My AskAI stands out by offering an AI Email Assistant, a feature not available in Wonderchat or LiveHelpNow. This feature can help automate email responses, further enhancing productivity.
Content and Chatbot Limits
Wonderchat imposes content limits based on the plan, ranging from 1 million to 20 million characters and up to 5,000 webpages. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. The number of chatbots/agents also varies, with Wonderchat offering up to 5 chatbots in its highest plan, while My AskAI provides unlimited chatbots/agents in its Enterprise plan.
Hosted Help Centre and Chatbot Flow Builder
LiveHelpNow includes a hosted help center, a feature not available in Wonderchat or My AskAI. None of the three platforms offer a chatbot flow builder.
Integrations
When it comes to integrations, My AskAI offers extensive options, including websites, various file types, and numerous third-party services like Google Drive, Notion, Confluence, SharePoint, and more. Wonderchat and LiveHelpNow also support integrations but with fewer options compared to My AskAI.
Compliance and Support
All three platforms are GDPR compliant, but none are SOC-2 compliant. Support varies, with My AskAI providing web, email, and video support for Pro users and dedicated success managers for Enterprise users. Wonderchat and LiveHelpNow's support details are less comprehensive.
AI Models and API Access
Both Wonderchat and My AskAI use advanced AI models like GPT-4o, with My AskAI also offering Claude and Gemini for Enterprise users. All three platforms provide API access.
Conclusion
Each platform has its strengths, but My AskAI offers a comprehensive set of features, especially in terms of integrations and AI capabilities, making it a robust choice for businesses looking to enhance their customer support with AI.
Compare Wonderchat with other AI support agents
Join 250+ eCommerce and SaaS businesses using our AI support agents to automate their support
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
Swytch Bike
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
Swytch Bike
