Wonderchat and LivechatAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Wonderchat offers a pricing of $41 per 1,000 tickets or chats, with various usage tiers such as Lite, Basic, Turbo, and Professional, ranging from 3,000 to 30,000 messages. It includes features like human handover, analytics/insights, and email lead capture, though it does not support an AI email assistant. The price plans for Wonderchat start at $49.99 per month for the Lite tier and go up to $499.99 per month for the Professional tier, with an enterprise option available upon request.
LivechatAI, on the other hand, is priced at $55 per 1,000 tickets or chats and offers a free tier for up to 100 GPT-4 messages. Its usage tiers include Basic, Pro, Advanced, and Expert, with message limits ranging from 3,000 to unlimited. Similar to Wonderchat, it features human handover, analytics/insights, and email lead capture but lacks an AI email assistant. LivechatAI's pricing plans start at $39 per month for the Basic tier and go up to $389 per month for the Expert tier. Both platforms aim to streamline customer support operations, though they differ in pricing and message limits across their respective tiers.
| Feature | Wonderchat | LivechatAI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $55 | $99 |
| Usage Tiers | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Wonderchat pricing page | LivechatAI pricing page | My AskAI pricing page |
| Content Limits | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Websites Files (text, PDF) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Slack Make.com | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3 Minstral AI | GPT-4o Llama Mistral Claude | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Wonderchat, LivechatAI, and My AskAI are AI customer support tools designed to deflect support tickets by providing automated responses and assistance. Each platform offers unique features, pricing, and capabilities, catering to different business needs.
All three platforms, Wonderchat, LivechatAI, and My AskAI, offer AI customer support features. However, when it comes to AI features specifically designed for support agents, LivechatAI and My AskAI provide these capabilities, whereas Wonderchat does not.
Wonderchat's pricing starts at $49.99 per month for the Lite plan and goes up to a Professional plan at $499.99 per month, with an Enterprise option available upon request. LivechatAI offers a free plan and paid plans ranging from $39 to $389 per month. My AskAI's pricing is set at $60 for the Essentials plan and $99 for the Pro plan, with an Enterprise option available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies significantly among the platforms. Wonderchat charges $41, LivechatAI charges $55, and My AskAI charges $99. While My AskAI has the highest price per 1,000 tickets/chats, its comprehensive features and integrations may justify the cost for some businesses.
Wonderchat offers different usage tiers based on the number of messages, ranging from 3,000 to 30,000 messages per month. LivechatAI provides tiers based on the number of GPT messages, with higher plans offering unlimited messages. My AskAI's tiers are based on the number of conversations per month, with the Essentials plan covering 200 conversations and the Pro plan covering 1,000 conversations. My AskAI also charges $0.10 per conversation beyond the plan limits.
All three platforms support human handover and provide conversation analytics and insights, ensuring smooth transitions to human agents and detailed performance analysis.
Among the three, only My AskAI offers an AI email assistant, adding a layer of functionality that can help businesses manage their email interactions more efficiently.
All platforms support email lead capture, enabling businesses to gather potential customer information effectively.
Wonderchat has specific content limits based on characters and webpages, with the highest plan supporting up to 20 million characters and 5,000 webpages. LivechatAI offers unlimited content with a 100 million character limit in higher plans. My AskAI provides unlimited webpages and documents across all plans, with automatic updates, making it highly adaptable for content management.
Wonderchat's number of chatbots ranges from 2 to 5, depending on the plan. LivechatAI offers 1 to 10 AI bots based on the plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms offer a hosted help center or chatbot flow builder, focusing instead on direct AI interactions.
Wonderchat integrates with various content sources like websites, files, audio, and video. LivechatAI supports websites, text files, PDFs, and sitemaps. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Wonderchat integrates with platforms like WordPress, Webflow, and Shopify. LivechatAI supports Slack and WhatsApp. My AskAI provides a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various live chat platforms, among others.
All platforms are GDPR complian
