Wonderchat and Kommunicate are AI customer support tools designed to deflect support tickets and streamline customer interactions. Wonderchat offers a more cost-effective solution with a price of $41 per 1,000 tickets/chats, compared to Kommunicate's $84. Wonderchat provides various usage tiers, including Lite, Basic, Turbo, and Professional, with message limits ranging from 3,000 to 30,000 messages per month. Pricing plans for Wonderchat start at $49.99 per month for the Lite tier and go up to $499.99 per month for the Professional tier, with an enterprise option available upon request.
Kommunicate, on the other hand, offers fewer tiers with its Lite plan covering 1,000 messages and the Advanced plan covering 5,000 messages. The pricing starts at $100 per month for the Lite plan and goes up to $200 per month for the Advanced plan, with custom pricing available for enterprise needs. Both platforms support human handover and provide analytics and insights, as well as email lead capture capabilities. However, neither platform includes an AI email assistant. Wonderchat's lower pricing and higher message limits per tier might appeal to businesses looking for a more budget-friendly option with extensive usage needs.
| Feature | Wonderchat | Kommunicate | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $84 | $99 |
| Usage Tiers | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Wonderchat pricing page | Kommunicate pricing page | My AskAI pricing page |
| Content Limits | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | https://www.kommunicate.io/integrations | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3 Minstral AI | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Wonderchat, Kommunicate, and My AskAI are AI-powered customer support tools designed to help businesses deflect support tickets and improve customer interaction efficiency. Each platform offers a range of features, pricing plans, and integrations tailored to different business needs.
All three platforms—Wonderchat, Kommunicate, and My AskAI—provide AI customer support features. However, My AskAI stands out by also offering AI features specifically for support agents, enhancing the overall support ecosystem.
Wonderchat's pricing ranges from $49.99 per month for the Lite plan to $499.99 per month for the Professional plan, with enterprise pricing available upon request. Kommunicate offers a more simplified structure with plans starting at $100 per month for the Lite plan and going up to custom pricing for the Enterprise plan. My AskAI’s pricing is competitive, starting at $60 per month for the Essentials plan, $99 per month for the Pro plan, and custom pricing for the Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When it comes to the cost per 1,000 tickets or chats, Wonderchat charges $41, Kommunicate $84, and My AskAI $99. While My AskAI has the highest cost in this category, it compensates with additional features and capabilities.
Wonderchat offers several usage tiers with varying message limits, from 3,000 messages for the Lite plan to 30,000 messages for the Professional plan. Kommunicate provides fewer messages, with the Lite plan offering 1,000 messages and the Advanced plan 5,000 messages. My AskAI’s usage tiers are defined by the number of conversations, offering 200 conversations per month for the Essentials plan, 1,000 for the Pro plan, and unlimited conversations for the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
All three platforms support human handover and provide conversation analytics/insights, ensuring seamless transitions between AI and human agents and offering valuable data for performance evaluation.
My AskAI is the only platform that includes an AI email assistant, providing an edge in automating email responses. All three platforms support email lead capture, aiding in customer acquisition and engagement.
Wonderchat has specific content limits based on the plan, ranging from 1 million characters for the Lite plan to 20 million characters for the Professional plan. My AskAI offers unlimited webpages and documents across all plans, automatically updated, which provides a significant advantage in content management. Kommunicate does not specify content limits for its plans.
Wonderchat’s plans include a limited number of chatbots, from 2 chatbots for the Lite plan to 5 for the Professional plan. My AskAI offers 1 chatbot with two operational modes (public and private) for the Essentials and Pro plans, and unlimited chatbots for the Enterprise plan. Kommunicate does not specify the number of chatbots included.
None of the platforms offer a hosted help center. Kommunicate is the only platform that includes a chatbot flow builder, facilitating the creation of custom chatbot interactions.
Wonderchat supports a variety of content and end-user integrations, including direct text inputs, websites, and files. My AskAI offers extensive integrations, including popular platforms like Google Drive, Notion, Confluence, SharePoint, and more, along with end-user integrations such as Zendesk, Intercom, HubSpot, and Slack. Kommunicate also supports a range of integrations, although specific details are available on their website.
All three platforms are GDPR compliant but not SOC-2 compliant. Support varies, with Wonderchat offering email support across all plans and additional Zoom support for higher-tier plans. Kommunicate provides e
