Wonderchat and Helpkit are AI customer support tools designed to deflect support tickets and streamline customer service operations. Wonderchat offers a range of usage tiers including Lite, Basic, Turbo, and Professional, with the ability to handle from 3,000 to 30,000 messages per month. Its pricing plans range from $49.99 per month for the Lite plan to $499.99 per month for the Professional plan, with an Enterprise option available upon request. Wonderchat charges $41 per 1,000 tickets or chats and includes features such as human handover, analytics and insights, and email lead capture, though it does not offer an AI email assistant.
Helpkit, on the other hand, has a simpler pricing structure with plans starting at $19 per month for the Starter plan and going up to $79 per month for the Professional plan. Additionally, Helpkit offers a specialized AI Chatbot plan at $49 per month. The cost per 1,000 tickets or chats is $49. Helpkit also provides analytics and insights, as well as email lead capture, but lacks the human handover feature and an AI email assistant. Unlike Wonderchat, Helpkit does not specify usage tiers for its plans.
In summary, Wonderchat positions itself as a more scalable solution with detailed usage tiers and higher price points, while Helpkit offers a more straightforward, lower-cost alternative without human handover capabilities. Both tools provide essential features like analytics and email lead capture, but Wonderchat's additional human handover feature might appeal to businesses requiring a more integrated human-AI support system.
| Feature | Wonderchat | Helpkit | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $49 | $99 |
| Usage Tiers | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Wonderchat pricing page | Helpkit pricing page | My AskAI pricing page |
| Content Limits | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Website | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3 Minstral AI | GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
Wonderchat, Helpkit, and My AskAI are AI customer support tools designed to deflect support tickets by offering automated responses and interactions. Each platform provides unique features, pricing structures, and capabilities tailored to different business needs.
All three platforms—Wonderchat, Helpkit, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, a capability not available in Wonderchat and Helpkit.
Wonderchat offers a tiered pricing model with plans ranging from Lite at $49.99 per month to Enterprise at a price on application (POA). Helpkit's plans start at $19 per month for the Starter plan and go up to $79 per month for the Professional plan, with an additional AI Chatbot feature available for $49 per month. My AskAI's pricing begins at $60 for the Essentials plan and goes up to $99 for the Pro plan, with an Enterprise option available on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies significantly across the platforms. Wonderchat charges $41, Helpkit charges $49, and My AskAI charges $99. While My AskAI's rate is higher, it offers additional features and capabilities that may justify the cost.
Wonderchat provides specific usage tiers based on the number of messages: Lite (3,000 messages), Basic (6,000 messages), Turbo (15,000 messages), and Professional (30,000 messages). Helpkit does not provide detailed usage tiers. My AskAI offers Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise with unlimited conversations. Additional conversations are priced at $0.10 each.
Both Wonderchat and My AskAI support human handover, allowing seamless transition from AI to human agents. Helpkit does not offer this feature.
All three platforms—Wonderchat, Helpkit, and My AskAI—provide conversation analytics and insights, helping businesses understand and improve their customer interactions.
My AskAI uniquely offers an AI email assistant, a feature not available in Wonderchat and Helpkit. This can be particularly useful for businesses looking to automate email responses and streamline communication.
All three platforms support email lead capture, enabling businesses to gather contact information from potential customers.
Wonderchat's content limits vary by plan, with the Lite plan allowing up to 1 million characters and 250 webpages, and the Professional plan supporting up to 20 million characters and 5,000 webpages. Helpkit does not provide specific content limits. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Wonderchat offers a varying number of chatbots based on the plan, ranging from 2 chatbots in the Lite plan to 5 in the Professional plan. Helpkit does not specify the number of chatbots. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Helpkit is the only platform that offers a hosted help center. Neither Wonderchat nor My AskAI provide this feature.
None of the three platforms—Wonderchat, Helpkit, or My AskAI—offer a chatbot flow builder.
Wonderchat supports direct text inputs, websites, files in various formats, audio, and video. Helpkit integrates with Notion. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Wonderchat integrates with platforms like Wordpress, Webflow, Bubble, Confluence, Squarespace, Notion, Framer, Wix, and Shopify. Helpkit supports website integration. My AskAI offers a wide range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant. However, none of them are SOC-2 compliant.
Wonderchat offers email support across all plans, with Zoom support available for Professional and Enterprise plans. Helpkit does not specify its support options. My AskAI provides web and email support for the Essentials plan, priority web, email, and video support for the Pro plan, and Slack and a dedicated success manager for the Enterprise plan.
Wonderchat uses GPT-4o, Claude 3, and Minstral AI. Helpkit uses GPT-4. My AskAI offers GPT-4o for the Essentials and Pro plans, with additional options like Claude and Gemini available for the Enterprise plan.
Both Wonderchat and My AskAI offer API access, while Helpkit does not provide this feature.
In summary, My AskAI offers a comprehensive set of features, including AI support for agents, extensive integrations, and an AI email assistant, setting it apart from Wonderchat and Helpkit. While its pricing per 1,000 tickets/chats is higher, the additional capabilities and integrations may provide significant value for businesses seeking robust AI customer support solutions.
