Wonderchat and HappyChat AI are AI customer support tools designed to deflect support tickets and streamline customer interactions. Wonderchat offers a range of usage tiers from Lite to Professional, with a price per 1,000 tickets/chats set at $41. Its monthly plans range from $49.99 for the Lite plan to $499.99 for the Professional plan, with an Enterprise option available upon request. Key features of Wonderchat include human handover and analytics/insights, along with email lead capture capabilities, though it does not offer an AI email assistant.
HappyChat AI, on the other hand, provides a more cost-effective solution with a price per 1,000 tickets/chats at $24. Its plans range from a Free tier with 50 messages per month to an Enterprise Plan accommodating up to 50,000 messages per month, with prices spanning from $0 to $399 monthly. HappyChat AI also includes analytics/insights and email lead capture, but lacks human handover and an AI email assistant. HappyChat AI's pricing structure and usage tiers make it a more affordable choice for businesses with varying support needs.
| Feature | Wonderchat | HappyChat AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | TBC | Yes |
| Price Plans | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $24 | $99 |
| Usage Tiers | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Wonderchat pricing page | HappyChat AI pricing page | My AskAI pricing page |
| Content Limits | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3 Minstral AI | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Wonderchat,HappyChat AI, andMy AskAIare all AI customer support tools designed to help businesses deflect support tickets by providing automated responses and assistance to customers. Each tool offers a range of features, pricing plans, and capabilities tailored to different business needs.
All three platforms, Wonderchat, HappyChat AI, and My AskAI, offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which Wonderchat lacks and HappyChat AI's status is yet to be confirmed.
Wonderchat offers a tiered pricing model with plans ranging from $49.99 to $499.99 per month, with an enterprise option available on request. HappyChat AI's plans start from a free tier and go up to $399 per month for the enterprise plan. My AskAI has competitive pricing with three main plans: Essentials at $60, Pro at $99, and an Enterprise plan available on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
In terms of cost efficiency, HappyChat AI charges $24 per 1,000 tickets/chats, making it the most affordable option. Wonderchat charges $41, while My AskAI is priced at $99 per 1,000 tickets/chats.
Wonderchat's usage tiers range from 3,000 to 30,000 messages per month, depending on the plan. HappyChat AI offers a free tier with 50 messages per month and scales up to 50,000 messages for the enterprise plan. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both Wonderchat and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. HappyChat AI does not offer this feature.
All three platforms provide conversation analytics and insights, helping businesses understand and optimize their customer support interactions.
My AskAI is the only platform among the three that offers an AI email assistant, adding an extra layer of automation to handle email queries.
All three platforms support email lead capture, enabling businesses to gather contact information from potential customers.
Wonderchat has content limits based on the plan, ranging from 1 million to 20 million characters and 250 to 5,000 webpages. HappyChat AI offers source page limits from 20 to 10,000 pages. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Wonderchat offers 2 to 5 chatbots depending on the plan. HappyChat AI ranges from 1 chatbot on the free plan to 50 chatbots on the enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the three platforms offer a hosted help center or chatbot flow builder.
Wonderchat supports direct text inputs, websites, various file types, audio, and video. HappyChat AI integrates with websites and files (PDF, DOCX) and provides Q&A. My AskAI offers extensive integrations including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Wonderchat integrates with platforms like WordPress, Webflow, Bubble, and more. HappyChat AI supports WordPress, Webflow, Shopify, and others, with some integrations coming soon. My AskAI offers a wide range of integrations including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and several live chat platforms, providing extensive connectivity options.
All three platforms are GDPR compliant. HappyChat AI is also SOC-2 compliant, which Wonderchat and My AskAI are not. In terms of support, Wonderchat offers email and Zoom support based on the plan. HappyChat AI provides chat, email, and priority support depending on the plan. My AskAI offers web and email support on the Essentials plan, priority web, email, and video support on the Pro plan, and Slack and a success manager for the Enterprise plan.
Wonderchat and My AskAI both offer GPT-4o, with My AskAI also providing access to Claude and Gemini on the Enterprise plan. HappyChat AI uses GPT-3 and GPT-4 models depending on the plan. All three platforms offer API access.
While Wonderchat and HappyChat AI provide a range of features suitable for various business needs, My AskAI stands out with its AI features for support agents, comprehensive integration options, unlimited content limits, and a robust support system. These factors position My AskAI as a versatile and powerful tool in the AI customer support market.
