Wonderchat and CustomGPT are AI customer support tools designed to help businesses deflect support tickets by automating responses to common customer inquiries. Wonderchat offers a more cost-effective pricing model at $41 per 1,000 tickets or chats, with various usage tiers ranging from Lite to Enterprise. The pricing plans start at $49.99 per month for the Lite tier and go up to $499.99 per month for the Professional tier, with an Enterprise option available upon request. Key features of Wonderchat include human handover, analytics and insights, and email lead capture capabilities.
In contrast, CustomGPT is priced significantly higher at $250 per 1,000 tickets or chats, with usage tiers that include Standard, Premium, and Enterprise options. The Standard plan costs $99 per month, while the Premium plan is priced at $499 per month, with custom pricing available for Enterprise needs. CustomGPT shares some features with Wonderchat, such as analytics and insights and email lead capture, but does not support human handover. Both platforms lack an AI email assistant feature. Overall, Wonderchat appears to be a more affordable option with broader human interaction capabilities, whereas CustomGPT may cater to businesses with specific needs for higher-tier AI processing through GPT-4 queries.
| Feature | Wonderchat | CustomGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $250 | $99 |
| Usage Tiers | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Wonderchat pricing page | CustomGPT pricing page | My AskAI pricing page |
| Content Limits | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3 Minstral AI | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Wonderchat, CustomGPT, and My AskAI are AI customer support tools designed to help businesses deflect support tickets through automated responses and intelligent interactions. Each platform offers unique features, pricing models, and capabilities aimed at enhancing customer service efficiency.
All three platforms—Wonderchat, CustomGPT, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically tailored for support agents, which is not available in Wonderchat or CustomGPT.
Wonderchat offers a range of plans from Lite at $49.99 per month to Enterprise with pricing on request. CustomGPT's plans start at $99 per month for the Standard plan and go up to $499 per month for the Premium plan, with custom pricing for Enterprise. My AskAI offers a more flexible pricing structure with Essentials at $60, Pro at $99, and Enterprise with pricing on request. Additionally, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
When it comes to the cost per 1,000 tickets or chats, Wonderchat is the most economical at $41, followed by My AskAI at $99, and CustomGPT at $250.
Wonderchat's usage tiers range from 3,000 messages for the Lite plan to 30,000 messages for the Professional plan. CustomGPT offers 1,000 GPT-4 queries per month in the Standard plan and 5,000 GPT-4 queries in the Premium plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 conversations in the Pro plan, and unlimited conversations in the Enterprise plan, with additional conversations costing $0.10 each.
Both Wonderchat and My AskAI offer human handover capabilities, allowing seamless transitions from AI to human agents. CustomGPT does not provide this feature.
All three platforms—Wonderchat, CustomGPT, and My AskAI—include conversation analytics and insights, helping businesses to monitor and improve their customer support interactions.
My AskAI is unique in offering an AI email assistant, a feature not available in either Wonderchat or CustomGPT.
All three platforms support email lead capture, allowing businesses to collect and manage leads effectively.
Wonderchat imposes content limits based on the plan, ranging from 1 million characters and 250 webpages in the Lite plan to 20 million characters and 5,000 webpages in the Professional plan. CustomGPT offers storage of 60 million words in the Standard plan and 300 million words in the Premium plan. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Wonderchat allows a limited number of chatbots per plan, starting with 2 chatbots in the Lite plan and going up to 5 in the Professional plan. CustomGPT offers more flexibility with 10 custom chatbots in the Standard plan and 100 in the Premium plan. My AskAI offers 1 chatbot with two modes (public and private) in both the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the three platforms offer a hosted help center or chatbot flow builder.
Wonderchat supports direct text inputs, websites, various file formats, audio, and video. CustomGPT integrates with websites, helpdesks, knowledge bases, public web content, and numerous file types, as well as YouTube videos and audio files. My AskAI offers extensive integrations with websites, various file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
