AI customer support features comparison: Wonderchat vs CustomGPT

Overview

Wonderchat, CustomGPT, and My AskAI are AI customer support tools designed to help businesses deflect support tickets through automated responses and intelligent interactions. Each platform offers unique features, pricing models, and capabilities aimed at enhancing customer service efficiency.

AI Customer Support Features

All three platforms—Wonderchat, CustomGPT, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically tailored for support agents, which is not available in Wonderchat or CustomGPT.

Pricing and Plans

Wonderchat offers a range of plans from Lite at $49.99 per month to Enterprise with pricing on request. CustomGPT's plans start at $99 per month for the Standard plan and go up to $499 per month for the Premium plan, with custom pricing for Enterprise. My AskAI offers a more flexible pricing structure with Essentials at $60, Pro at $99, and Enterprise with pricing on request. Additionally, My AskAI provides a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

When it comes to the cost per 1,000 tickets or chats, Wonderchat is the most economical at $41, followed by My AskAI at $99, and CustomGPT at $250.

Usage Tiers

Wonderchat's usage tiers range from 3,000 messages for the Lite plan to 30,000 messages for the Professional plan. CustomGPT offers 1,000 GPT-4 queries per month in the Standard plan and 5,000 GPT-4 queries in the Premium plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 conversations in the Pro plan, and unlimited conversations in the Enterprise plan, with additional conversations costing $0.10 each.

Human Handover

Both Wonderchat and My AskAI offer human handover capabilities, allowing seamless transitions from AI to human agents. CustomGPT does not provide this feature.

Conversation Analytics/Insights

All three platforms—Wonderchat, CustomGPT, and My AskAI—include conversation analytics and insights, helping businesses to monitor and improve their customer support interactions.

AI Email Assistant

My AskAI is unique in offering an AI email assistant, a feature not available in either Wonderchat or CustomGPT.

Email Lead Capture

All three platforms support email lead capture, allowing businesses to collect and manage leads effectively.

Content Limits

Wonderchat imposes content limits based on the plan, ranging from 1 million characters and 250 webpages in the Lite plan to 20 million characters and 5,000 webpages in the Professional plan. CustomGPT offers storage of 60 million words in the Standard plan and 300 million words in the Premium plan. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Wonderchat allows a limited number of chatbots per plan, starting with 2 chatbots in the Lite plan and going up to 5 in the Professional plan. CustomGPT offers more flexibility with 10 custom chatbots in the Standard plan and 100 in the Premium plan. My AskAI offers 1 chatbot with two modes (public and private) in both the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the three platforms offer a hosted help center or chatbot flow builder.

Integrations (Content/Knowledge)

Wonderchat supports direct text inputs, websites, various file formats, audio, and video. CustomGPT integrates with websites, helpdesks, knowledge bases, public web content, and numerous file types, as well as YouTube videos and audio files. My AskAI offers extensive integrations with websites, various file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Wonderchat integrates with platforms like WordPress, Webflow, Bubble, Confluence, Squarespace, Notion, Framer, Wix, and Shopify. CustomGPT offers private and public share links, embed widgets, live chat widgets, and integrations with platforms like Zapier, Slack, WordPress, Shopify, Wix, and Twilio. My AskAI provides a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. Support options vary, with Wonderchat offering email support across all plans and additional Zoom support for higher tiers. CustomGPT provides helpdesk support, self-service options, and tailored onboarding for Enterprise users. My AskAI offers web and email support for Essentials, priority support for Pro, and Slack and a success manager for Enterprise users.

AI Models and API Access

Wonderchat utilizes GPT-4o, Claude 3, and Minstral AI models. CustomGPT uses GPT-4 across all plans. My AskAI offers GPT-4o for Essentials and Pro plans, with additional options like Claude and Gemini for Enterprise. All three platforms provide API access.

In summary, while Wonderchat and CustomGPT offer robust AI customer support features, My AskAI distinguishes itself with additional AI features for support agents, a more flexible pricing structure, and extensive integrations, making it a comprehensive solution for businesses looking to enhance their customer support capabilities.