AI customer support features comparison: Wonderchat vs Customerly

Overview

Wonderchat, Customerly, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service. Each platform offers unique features, pricing structures, and capabilities tailored to different business needs.

AI Customer Support Features

All three platforms—Wonderchat, Customerly, and My AskAI—provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, which neither Wonderchat nor Customerly provide.

Pricing Plans

Wonderchat's pricing ranges from $49.99 to $499.99 per month, with an Enterprise plan available upon request. Customerly's pricing starts at $9 per month and goes up to $299 per month for their Enterprise plan. My AskAI offers plans starting at $60 per month, with a 30-day free trial available for all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

When comparing the cost per 1,000 tickets or chats, Wonderchat charges $41, Customerly charges $300, and My AskAI charges $99. This makes Wonderchat the most cost-effective in this regard, followed by My AskAI.

Usage Tiers

Wonderchat offers different message limits based on the plan, ranging from 3,000 to 30,000 messages per month. Customerly uses a usage-based billing system, except for their Essential plan, which doesn't specify usage limits. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.

Human Handover and Conversation Analytics

All three platforms support human handover and offer conversation analytics and insights, ensuring seamless transitions between AI and human agents and providing valuable data for performance analysis.

AI Email Assistant and Email Lead Capture

Both Customerly and My AskAI offer AI email assistants, while Wonderchat does not. All three platforms, however, support email lead capture functionalities.

Content Limits

Wonderchat imposes content limits based on the plan, ranging from 1 million to 20 million characters and varying numbers of webpages. Customerly's interaction limits range from 1,000 to 50,000 interactions. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Wonderchat allows for a limited number of chatbots based on the plan, from 2 to 5 chatbots. Customerly does not specify the number of chatbots. My AskAI offers 1 chatbot in two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

Customerly is the only platform among the three that offers a hosted help center and a chatbot flow builder. Wonderchat and My AskAI do not provide these features.

Integrations

For content and knowledge integrations, Wonderchat supports direct text inputs, websites, various file types, audio, and video. Customerly integrates with its help center. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, and Intercom, among others.

Regarding end-user integrations, Wonderchat supports platforms like WordPress, Webflow, and Shopify. Customerly integrates with WordPress, Zapier, and several other marketing tools. My AskAI provides a broad range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and various social media platforms via Intercom/Zendesk.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. Support options vary, with Wonderchat offering email support across all plans and additional Zoom support for higher tiers. Customerly's support details are not provided. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated Slack and Success Manager support for Enterprise.

AI Models and API Access

Wonderchat uses GPT-4o, Claude 3, and Minstral AI. Customerly offers GPT-4o. My AskAI provides GPT-4o across all plans, with additional options like Claude and Gemini for Enterprise. All three platforms offer API access.

Conclusion

My AskAI differentiates itself with AI features for support agents, a comprehensive range of integrations, and flexible content limits. It also provides a balanced pricing structure with a 30-day free trial, making it a competitive option in the AI customer support market.