Wonderchat and Customerly are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Wonderchat offers pricing at $41 per 1,000 tickets/chats, with various usage tiers such as Lite, Basic, Turbo, and Professional, ranging from 3,000 to 30,000 messages. Its price plans start at $49.99 per month for the Lite tier and go up to $499.99 per month for the Professional tier, with an enterprise option available upon request. Key features include human handover, analytics/insights, and email lead capture, though it lacks an AI email assistant.
Customerly, on the other hand, charges $300 per 1,000 tickets/chats and provides usage-based billing for its Startup, Pro, and Enterprise tiers. Its price plans start at $9 per month for the Essential tier and go up to $299 per month for the Enterprise tier. Customerly includes features like human handover, analytics/insights, an AI email assistant, and email lead capture. This positions Customerly as a more comprehensive but pricier option compared to Wonderchat, particularly for businesses needing advanced email capabilities.
| Feature | Wonderchat | Customerly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $300 | $99 |
| Usage Tiers | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Wonderchat pricing page | Customerly pricing page | My AskAI pricing page |
| Content Limits | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3 Minstral AI | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Wonderchat, Customerly, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service. Each platform offers unique features, pricing structures, and capabilities tailored to different business needs.
All three platforms—Wonderchat, Customerly, and My AskAI—provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, which neither Wonderchat nor Customerly provide.
Wonderchat's pricing ranges from $49.99 to $499.99 per month, with an Enterprise plan available upon request. Customerly's pricing starts at $9 per month and goes up to $299 per month for their Enterprise plan. My AskAI offers plans starting at $60 per month, with a 30-day free trial available for all plans without requiring a credit card.
When comparing the cost per 1,000 tickets or chats, Wonderchat charges $41, Customerly charges $300, and My AskAI charges $99. This makes Wonderchat the most cost-effective in this regard, followed by My AskAI.
Wonderchat offers different message limits based on the plan, ranging from 3,000 to 30,000 messages per month. Customerly uses a usage-based billing system, except for their Essential plan, which doesn't specify usage limits. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.
All three platforms support human handover and offer conversation analytics and insights, ensuring seamless transitions between AI and human agents and providing valuable data for performance analysis.
Both Customerly and My AskAI offer AI email assistants, while Wonderchat does not. All three platforms, however, support email lead capture functionalities.
Wonderchat imposes content limits based on the plan, ranging from 1 million to 20 million characters and varying numbers of webpages. Customerly's interaction limits range from 1,000 to 50,000 interactions. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Wonderchat allows for a limited number of chatbots based on the plan, from 2 to 5 chatbots. Customerly does not specify the number of chatbots. My AskAI offers 1 chatbot in two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
Customerly is the only platform among the three that offers a hosted help center and a chatbot flow builder. Wonderchat and My AskAI do not provide these features.
For content and knowledge integrations, Wonderchat supports direct text inputs, websites, various file types, audio, and video. Customerly integrates with its help center. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, and Intercom, among others.
Regarding end-user integrations, Wonderchat supports platforms like WordPress, Webflow, and Shopify. Customerly integrates with WordPress, Zapier, and several other marketing tools. My AskAI provides a broad range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and various social media platforms via Intercom/Zendesk.
All three platforms are GDPR compliant, but none are SOC-2 compliant. Support options vary, with Wonderchat offering email support across all plans and additional Zoom support for higher tiers. Customerly's support details are not provided. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated Slack and Success Manager support for Enterprise.
Wonderchat uses GPT-4o, Claude 3, and Minstral AI. Customerly offers GPT-4o. My AskAI provides GPT-4o across all plans, with additional options like Claude and Gemini for Enterprise. All three platforms offer API access.
My AskAI differentiates itself with AI features for support agents, a comprehensive range of integrations, and flexible content limits. It also provides a balanced pricing structure with a 30
