Wonderchat and CoSupport AI are both AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Wonderchat offers a structured pricing model, with a cost of $41 per 1,000 tickets or chats. It provides various usage tiers, including Lite, Basic, Turbo, and Professional, with corresponding monthly price plans ranging from $49.99 to $499.99. Notably, Wonderchat includes features such as human handover, analytics and insights, and email lead capture, though it does not offer an AI email assistant.
In contrast, CoSupport AI does not provide detailed public information regarding its pricing per 1,000 tickets or chats, usage tiers, or specific features like human handover, analytics, or email capabilities. The pricing and feature details for CoSupport AI are generally available upon request, indicating a more customized approach to pricing and service offerings. This lack of transparency makes it challenging to directly compare CoSupport AI’s capabilities and cost-effectiveness with Wonderchat’s clearly defined structure.
| Feature | Wonderchat | CoSupport AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Not provided | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | POA | $99 |
| Usage Tiers | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | Not provided | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | Wonderchat pricing page | [CoSupport AI pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | No | Not provided | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Not provided | Yes |
| SOC-2 Compliant | No | Not provided | No |
| Support | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3 Minstral AI | Own | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
Wonderchat, CoSupport AI, and My AskAI are AI customer support tools aimed at deflecting support tickets and enhancing customer service efficiency through automation. Each platform provides unique features, pricing plans, and capabilities designed to meet various business needs.
All three platforms, Wonderchat, CoSupport AI, and My AskAI, offer AI customer support features. This includes automated responses, ticket deflection, and conversational AI capabilities that help businesses manage customer inquiries more efficiently.
CoSupport AI and My AskAI offer AI features specifically designed for support agents, providing tools to assist human agents in managing customer interactions. Wonderchat, however, does not offer these specialized features for support agents.
Wonderchat offers multiple pricing plans ranging from $49.99 to $499.99 per month, with an enterprise option available upon request. CoSupport AI's pricing details are not provided. My AskAI offers three plans: Essentials at $60 per month, Pro at $99 per month, and an Enterprise plan with pricing available on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
Wonderchat charges $41 per 1,000 tickets/chats, while CoSupport AI's pricing for this metric is not provided. My AskAI charges $99 per 1,000 tickets/chats, indicating a higher cost compared to Wonderchat.
Wonderchat's usage tiers range from 3,000 to 30,000 messages per month depending on the plan. CoSupport AI does not provide specific usage tier details. My AskAI's Essentials plan includes 200 conversations per month, the Pro plan includes 1,000 conversations per month, and the Enterprise plan offers unlimited conversations, with an additional charge of $0.10 per conversation beyond the limits.
Both Wonderchat and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. CoSupport AI's capabilities in this area are not specified.
Wonderchat and My AskAI provide conversation analytics and insights, enabling businesses to track and analyze customer interactions. CoSupport AI does not specify whether it offers these features.
My AskAI stands out by offering an AI email assistant, a feature not available in Wonderchat. CoSupport AI does not provide information on this feature.
Both Wonderchat and My AskAI offer email lead capture capabilities, aiding in the collection of customer leads. CoSupport AI does not specify if this feature is available.
Wonderchat's content limits vary by plan, ranging from 1 million to 20 million characters and a corresponding number of webpages. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. CoSupport AI does not provide content limit details.
Wonderchat limits the number of chatbots/agents based on the plan, ranging from 2 to 5 chatbots. My AskAI offers one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. CoSupport AI does not provide information on this feature.
Neither Wonderchat nor My AskAI offers a hosted help center or a chatbot flow builder. CoSupport AI does not provide information on these features.
Wonderchat supports direct text inputs, websites, various file types, audio, and video. My AskAI offers a broader range of integrations, including popular platforms like Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. CoSupport AI's integrations are not specified.
Wonderchat integrates with platforms such as WordPress, Webflow, Bubble, Confluence, Squarespace, Notion, Framer, Wix, and Shopify. My AskAI offers extensive integrations with various end-user platforms, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. CoSupport AI does not provide details on end-user integrations.
Both Wonderchat and My AskAI are GDPR compliant, but neither is SOC-2 compliant. Wonderchat offers varying levels of support depending on the plan, with email support available across all plans and Zoom support for higher tiers. My AskAI provides web and email support for the Essentials plan, priority support for the Pro plan, and dedicated support via Slack and a success manager for the Enterprise plan. CoSupport AI's compliance and support details are not specified.
Wonderchat uses GPT-4o, Claude 3, and Minstral AI models. My AskAI utilizes GPT-4o across all plans, with additional models like Claude and Gemini available for the Enterprise plan. Both platforms offer API access. CoSupport AI uses its proprietary AI model but does not provide details on API access.
Wonderchat, CoSupport AI, and My AskAI each offer distinct features and pricing structures for AI customer support. My AskAI stands out with its comprehensive integrations, unlimited content limits, and specialized AI features for support agents, positioning it as a versatile option for businesses seeking advanced AI customer support solutions.
