AI customer support features comparison:Wonderchatvs Cody AI

Introduction to AI Customer Support Tools

Wonderchat, Cody AI, and My AskAI are AI-driven customer support tools designed to help businesses deflect support tickets, thereby enhancing customer service efficiency. Each platform offers unique features, pricing plans, and capabilities, catering to different business needs.

AI Customer Support Features

All three platforms—Wonderchat, Cody AI, and My AskAI—provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, which is not available with Wonderchat or Cody AI.

Pricing Plans

Wonderchat offers a range of pricing plans starting from $49.99 per month for the Lite plan, scaling up to $499.99 per month for the Professional plan, with an Enterprise option available upon request. Cody AI's pricing begins at $29 per month for the Basic plan and goes up to $249 per month for the Advanced plan. My AskAI's plans start at $60 for the Essentials plan, $99 for the Pro plan, and also offer an Enterprise option. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

In terms of cost per 1,000 tickets or chats, Cody AI is the most economical at $29. Wonderchat charges $41, while My AskAI is priced at $99, reflecting its advanced capabilities and features.

Usage Tiers

Wonderchat's usage tiers range from 3,000 messages per month for the Lite plan to 30,000 messages for the Professional plan. Cody AI offers credits, with the Basic plan starting at 2,500 credits and the Advanced plan offering 25,000 credits. My AskAI provides 200 conversations per month for the Essentials plan, 1,000 for the Pro plan, and unlimited conversations for the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover and Conversation Analytics

Both Wonderchat and My AskAI support human handover, allowing seamless transition from AI to human agents. Cody AI does not offer this feature. For conversation analytics and insights, Wonderchat and My AskAI provide these capabilities, whereas Cody AI does not.

Additional Features

My AskAI includes an AI email assistant and email lead capture, features not available with Wonderchat or Cody AI. This enhances My AskAI's utility in managing customer interactions across multiple channels.

Content Limits

Wonderchat and Cody AI have defined content limits based on their pricing tiers. Wonderchat's highest tier supports up to 20 million characters or 5,000 webpages, while Cody AI's Advanced plan allows up to 25,000 documents and website pages. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Wonderchat provides up to 5 chatbots depending on the plan, while Cody AI offers up to 50 bots in its Advanced plan. My AskAI offers one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Integrations

Wonderchat supports various content and knowledge integrations including direct text inputs, websites, files, audio, and video. Cody AI integrates with files and websites. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. For end-user integrations, My AskAI also supports a wide range of platforms, including website integrations, Slack, Teams, Zapier, and social media channels via Intercom/Zendesk.

Compliance and Support

Wonderchat and My AskAI are GDPR compliant, while Cody AI is not. None of the platforms are SOC-2 compliant. Regarding support, Wonderchat offers email support across all plans, with additional Zoom support for higher tiers. Cody AI provides the same level of support across all plans. My AskAI offers web and email support for the Essentials plan, priority support for the Pro plan, and dedicated Slack and success manager support for the Enterprise plan.

AI Models and API Access

Wonderchat uses GPT-4o, Claude 3, and Minstral AI models. Cody AI employs GPT-4o and Claude 3.5 Sonnet. My AskAI utilizes GPT-4o for Essentials and Pro plans, with additional options for Claude and Gemini in the Enterprise plan. All three platforms offer API access.

Conclusion

In summary, while Wonderchat and Cody AI provide robust AI customer support features, My AskAI distinguishes itself with additional features for support agents, comprehensive integrations, and flexible content limits. The free trial and extensive support options further enhance My AskAI's appeal for businesses looking for a versatile AI customer support solution.