AI customer support features comparison: Wonderchat vs Chatwith
Wonderchat and Chatwith are AI customer support tools designed to help businesses deflect support tickets by automating responses and capturing leads. Wonderchat offers a range of usage tiers from Lite to Professional, accommodating between 3,000 to 30,000 messages per month, with pricing plans starting at $49.99 per month for the Lite plan and going up to $499.99 per month for the Professional plan. The cost per 1,000 tickets or chats is $41. Key features of Wonderchat include human handover capabilities, analytics and insights, and email lead capture, although it does not include an AI email assistant.
Chatwith, on the other hand, provides more cost-effective solutions with a price of $24 per 1,000 tickets or chats. It offers a free tier with 50 messages per month and paid plans starting at $19 per month for the Standard plan, which includes 2,000 messages, and $59 per month for the Business plan, which includes 3,000 messages. Similar to Wonderchat, Chatwith also provides analytics and insights and email lead capture, but it lacks human handover capabilities and an AI email assistant. These differences highlight Wonderchat's more comprehensive feature set for larger-scale operations, while Chatwith offers more budget-friendly options for smaller-scale usage.
Full breakdown: All available features and pricing
| Feature | Wonderchat | Chatwith | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA |
Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $24 | $99 |
| Usage Tiers | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages |
Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Wonderchat pricing page | Chatwith pricing page | My AskAI pricing page |
| Content Limits | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages |
Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters |
Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots |
Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots |
Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video |
Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify |
ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram |
Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom |
Free - Community Standard - Community, 72h email response Business - Community, 24h email response |
Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3 Minstral AI |
Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo |
Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Overview of AI Customer Support Tools
Wonderchat, Chatwith, and My AskAI are AI customer support tools designed to deflect support tickets and provide efficient customer service. These platforms offer various features, pricing plans, and capabilities to cater to different business needs.
AI Customer Support Features
All three platforms, Wonderchat, Chatwith, and My AskAI, offer AI customer support features aimed at improving customer interaction and reducing manual workload. However, My AskAI stands out by also offering AI features specifically designed for support agents, enhancing their efficiency and effectiveness.
Pricing Plans
Wonderchat offers a range of pricing plans: Lite at $49.99 per month, Basic at $99.99 per month, Turbo at $249.99 per month, Professional at $499.99 per month, and Enterprise on a POA basis. Chatwith provides a free plan and two paid plans: Standard starting at $19 per month and Business starting at $59 per month. My AskAI offers three plans: Essentials at $60, Pro at $99, and Enterprise on a POA basis. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
AI Pricing Per 1,000 Tickets/Chats
When it comes to AI pricing per 1,000 tickets or chats, Wonderchat charges $41, Chatwith charges $24, and My AskAI charges $99. While My AskAI's rate is higher, it includes advanced AI features for support agents, which may justify the cost for businesses seeking comprehensive support solutions.
Usage Tiers
Wonderchat's usage tiers range from 3,000 messages to 30,000 messages per month across its plans. Chatwith offers 50 messages per month for free, 2,000 messages per month for the Standard plan, and 3,000 messages per month for the Business plan. My AskAI provides 200 conversations per month for Essentials, 1,000 for Pro, and unlimited conversations for the Enterprise plan, with an additional $0.10 charge per conversation beyond limits.
Human Handover
Both Wonderchat and My AskAI support human handover, allowing seamless transitions from AI to human agents. Chatwith does not offer this feature, which could be a limitation for businesses requiring complex customer interactions.
Conversation Analytics/Insights
All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.
AI Email Assistant
My AskAI is the only platform among the three that offers an AI email assistant, enhancing its capabilities for handling email-based customer support efficiently.
Email Lead Capture
All three platforms support email lead capture, aiding in customer acquisition and engagement.
Content Limits
Wonderchat has specific content limits across its plans, ranging from 1 million to 20 million characters and 250 to 5,000 webpages. Chatwith has a content limit of 10 million characters for its paid plans. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates, providing greater flexibility for content management.
Number of Chatbots/Agents
Wonderchat allows 2 to 5 chatbots depending on the plan. Chatwith offers 1 chatbot for the free and Standard plans, and 2 for the Business plan. My AskAI provides 1 chatbot with 2 modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
Integrations
For content and knowledge integrations, Wonderchat supports direct text inputs, websites, various file formats, audio, and video. Chatwith integrates with websites, files, services, and APIs, and provides Q&A capabilities. My AskAI offers extensive integrations with websites, various file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, and Intercom, among others.
For end-user integrations, Wonderchat supports platforms like Wordpress, Webflow, Bubble, Confluence, Squarespace, Notion, Framer, Wix, and Shopify. Chatwith integrates with ActivePieces, Google Sheets, Zapier, Shopify, WooCommerce, Make.com, Albato, Wordpress, Webflow, Wix, Framer, Slack, Telegram, and WhatsApp. My AskAI offers integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
Compliance and Support
All three platforms are GDPR compliant, but none are SOC-2 compliant. In terms of support, Wonderchat offers email support across all plans, with additional Zoom support for Professional and Enterprise plans. Chatwith provides community support for the free plan, with email response times of 72 hours for Standard and 24 hours for Business. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated Slack and success manager support for Enterprise.
AI Models and API Access
Wonderchat utilizes GPT-4o, Claude 3, and Minstral AI models. Chatwith uses unspecified models for the free plan, GPT-3.5 Turbo for Standard, and GPT-4 and GPT-4 Turbo for Business. My AskAI employs GPT-4o across all plans, with additional options like Claude and Gemini for the Enterprise plan. All three platforms provide API access for integration and customization.
Conclusion
In summary, while Wonderchat and Chatwith offer competitive features and pricing, My AskAI distinguishes itself with advanced AI features for support agents, a comprehensive range of integrations, and unlimited content capabilities. This makes My AskAI a robust option for businesses seeking a versatile and scalable AI customer support solution.
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io ($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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