AI customer support features comparison: Wonderchat vs Chatling

Overview

Wonderchat, Chatling, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service. These platforms offer a variety of features aimed at automating customer interactions and providing detailed analytics.

AI Customer Support Features

All three platforms—Wonderchat, Chatling, and My AskAI—offer robust AI customer support features. However, My AskAI stands out by also offering AI features specifically designed to assist human support agents, which neither Wonderchat nor Chatling provide.

Pricing

Wonderchat offers a range of pricing plans from $49.99 to $499.99 per month, with an Enterprise option available upon request. Chatling's pricing starts with a free tier and scales up to $99 per month for its Ultimate plan. My AskAI's pricing starts at $60 per month for the Essentials plan, going up to $99 for the Pro plan, with an Enterprise option also available. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

When it comes to the cost per 1,000 tickets or chats, Chatling is the most economical at $16. Wonderchat charges $41, while My AskAI is priced at $99. This makes My AskAI the most expensive in this category.

Usage Tiers

Wonderchat has various usage tiers, with the Lite plan allowing 3,000 messages and the Professional plan up to 30,000 messages. Chatling offers 100 chats per month for free, scaling up to 20,000 chats per month in the Ultimate plan. My AskAI provides 200 conversations per month in the Essentials plan and 1,000 in the Pro plan, with unlimited conversations available in the Enterprise plan. Additional conversations are billed at $0.10 each.

Human Handover

Both Wonderchat and My AskAI support human handover, allowing seamless transition from AI to human agents. Chatling, however, does not offer this feature.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, enabling businesses to track and improve their customer interactions.

AI Email Assistant

My AskAI is the only platform that includes an AI email assistant, a feature not available in either Wonderchat or Chatling.

Email Lead Capture

All three platforms—Wonderchat, Chatling, and My AskAI—offer email lead capture capabilities.

Content Limits

Wonderchat's content limits vary by plan, from 1 million characters in the Lite plan to 20 million characters in the Professional plan. Chatling offers 500,000 characters in its free tier and up to 65 million characters in the Ultimate plan. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Wonderchat's plans range from 2 to 5 chatbots. Chatling allows 2 chatbots in its free tier and up to 53 in the Ultimate plan. My AskAI offers 1 chatbot with two modes (public and private) in both the Essentials and Pro plans, with unlimited chatbots available in the Enterprise plan.

Hosted Help Centre

None of the three platforms offer a hosted help center.

Chatbot Flow Builder

Chatling is the only platform that includes a chatbot flow builder. This feature is not available in either Wonderchat or My AskAI.

Integrations (Content/Knowledge)

Wonderchat supports direct text inputs, websites, and various file types, including audio and video. Chatling integrates with websites, knowledge bases, and files like PDFs and text documents. My AskAI offers extensive integrations with websites, various file types, and platforms like Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Wonderchat integrates with platforms like Wordpress, Webflow, and Shopify. Chatling supports Shopify, Squarespace, and WordPress. My AskAI provides a broader range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and various live chat platforms.

Compliance

Wonderchat and My AskAI are GDPR compliant, whereas Chatling is not. None of the platforms are SOC-2 compliant.

Support

Wonderchat offers email support across all plans, with additional Zoom support for higher tiers. Chatling provides 24/7 email support for all plans. My AskAI offers web and email support for Essentials, priority support for Pro, and Slack and a Success Manager for Enterprise clients.

AI Models Available

Wonderchat supports GPT-4o and Claude 3. Chatling offers a wide range of models, including GPT-3.5 Turbo, GPT-4 Turbo, and various versions of Claude and Gemini. My AskAI supports GPT-4o across all plans, with additional options for Claude and Gemini in the Enterprise plan.

API Access

All three platforms—Wonderchat, Chatling, and My AskAI—offer API access, allowing for custom integrations and extended functionality.

Conclusion

My AskAI stands out with its AI features for support agents, comprehensive integrations, AI email assistant, and unlimited content limits. While it has a higher cost per 1,000 tickets/chats, its extensive features and flexible pricing plans, coupled with a 30-day free trial, make it a robust option for businesses looking to enhance their customer support capabilities.