Wonderchat and Chatling are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Wonderchat offers a range of pricing plans starting at $49.99 per month for the Lite plan, which includes 3,000 messages, up to the Professional plan at $499.99 per month for 30,000 messages. They also provide an Enterprise plan with pricing available on request. The cost per 1,000 tickets or chats is $41. Key features of Wonderchat include human handover, analytics and insights, and email lead capture, although it does not offer an AI email assistant.
Chatling, on the other hand, provides a more cost-effective solution with a starting price of $0 per month for the Free plan, which includes 100 chats, and goes up to $99 per month for the Ultimate plan, which includes 20,000 chats. The cost per 1,000 tickets or chats is significantly lower at $16. Chatling also includes analytics and insights and email lead capture but lacks human handover and an AI email assistant. These differences highlight Wonderchat's more comprehensive feature set and higher pricing compared to Chatling's more budget-friendly approach with fewer features.
| Feature | Wonderchat | Chatling | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $16 | $99 |
| Usage Tiers | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Wonderchat pricing page | Chatling pricing page | My AskAI pricing page |
| Content Limits | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Free - 2 Pro - 15 Ultimate - 53 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Websites Knowledge bases Files (pdf, txt) FAQs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Shopify Squarespace WordPress Wix PrestaShop Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3 Minstral AI | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Wonderchat, Chatling, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service. These platforms offer a variety of features aimed at automating customer interactions and providing detailed analytics.
All three platforms—Wonderchat, Chatling, and My AskAI—offer robust AI customer support features. However, My AskAI stands out by also offering AI features specifically designed to assist human support agents, which neither Wonderchat nor Chatling provide.
Wonderchat offers a range of pricing plans from $49.99 to $499.99 per month, with an Enterprise option available upon request. Chatling's pricing starts with a free tier and scales up to $99 per month for its Ultimate plan. My AskAI's pricing starts at $60 per month for the Essentials plan, going up to $99 for the Pro plan, with an Enterprise option also available. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When it comes to the cost per 1,000 tickets or chats, Chatling is the most economical at $16. Wonderchat charges $41, while My AskAI is priced at $99. This makes My AskAI the most expensive in this category.
Wonderchat has various usage tiers, with the Lite plan allowing 3,000 messages and the Professional plan up to 30,000 messages. Chatling offers 100 chats per month for free, scaling up to 20,000 chats per month in the Ultimate plan. My AskAI provides 200 conversations per month in the Essentials plan and 1,000 in the Pro plan, with unlimited conversations available in the Enterprise plan. Additional conversations are billed at $0.10 each.
Both Wonderchat and My AskAI support human handover, allowing seamless transition from AI to human agents. Chatling, however, does not offer this feature.
All three platforms provide conversation analytics and insights, enabling businesses to track and improve their customer interactions.
My AskAI is the only platform that includes an AI email assistant, a feature not available in either Wonderchat or Chatling.
All three platforms—Wonderchat, Chatling, and My AskAI—offer email lead capture capabilities.
Wonderchat's content limits vary by plan, from 1 million characters in the Lite plan to 20 million characters in the Professional plan. Chatling offers 500,000 characters in its free tier and up to 65 million characters in the Ultimate plan. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Wonderchat's plans range from 2 to 5 chatbots. Chatling allows 2 chatbots in its free tier and up to 53 in the Ultimate plan. My AskAI offers 1 chatbot with two modes (public and private) in both the Essentials and Pro plans, with unlimited chatbots available in the Enterprise plan.
None of the three platforms offer a hosted help center.
Chatling is the only platform that includes a chatbot flow builder. This feature is not available in either Wonderchat or My AskAI.
Wonderchat supports direct text inputs, websites, and various file types, including audio and video. Chatling integrates with websites, knowledge bases, and files like PDFs and text documents. My AskAI offers extensive integrations with websites, various file types, and platforms like Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Wonderchat integrates with platforms like Wordpress, Webflow, and Shopify. Chatling supports Shopify, Squarespace, and WordPress. My AskAI provides a broader range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and various live chat platforms.
Wonderchat and My AskAI are GDPR compliant, whereas Chatling is not. None of the platforms are SOC-2 compliant.
Wonderchat offers email support across all plans, with additional Zoom support for higher tiers. Chatling provides 24/7 email support for all plans. My AskAI offers web and email support for Essentials, priority support for Pro, and Slack and a Success Manager for Enterprise clients.
