Wonderchat and Chat Thing are AI customer support tools designed to help businesses deflect support tickets and manage customer inquiries efficiently. Both platforms offer a range of features and pricing plans tailored to different usage levels and business needs.
Wonderchat's pricing starts at $49.99 per month for the Lite plan, which includes up to 3,000 messages, and goes up to $499.99 per month for the Professional plan, which covers up to 30,000 messages. They also offer human handover capabilities and provide analytics and insights for better customer support management. Additionally, Wonderchat supports email lead capture but does not include an AI email assistant.
Chat Thing, on the other hand, offers a more cost-effective solution with a starting price of $0 for the Free plan, which includes up to 80,000 message tokens per month. Their pricing goes up to $299 per month for the Enterprise plan, covering up to 120,000,000 message tokens. Unlike Wonderchat, Chat Thing does not support human handover but does offer analytics and insights, as well as email lead capture. Both platforms provide scalable solutions, but Chat Thing's pricing structure and higher message token limits may appeal to businesses with larger volumes of customer interactions.
| Feature | Wonderchat | Chat Thing | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $13 | $99 |
| Usage Tiers | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Wonderchat pricing page | Chat Thing pricing page | My AskAI pricing page |
| Content Limits | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | YouTube Website RSS Feeds Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3 Minstral AI | GPT-4 GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Wonderchat, Chat Thing, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers various features, pricing plans, and capabilities tailored to different business needs. This summary provides a detailed comparison of these three platforms to help understand their market positions.
All three platforms—Wonderchat, Chat Thing, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features for support agents, which is not available in Wonderchat or Chat Thing. This makes My AskAI a more comprehensive solution for businesses aiming to support both customers and agents.
Wonderchat offers tiered pricing plans starting from $49.99 per month to a Professional plan at $499.99 per month, with an Enterprise option available on request. Chat Thing's pricing is more accessible, starting with a free plan and scaling up to $299 per month for the Enterprise plan. My AskAI's pricing is positioned between the two, with plans starting at $60 per month and a 30-day free trial available on all plans without requiring a credit card.
When comparing the cost per 1,000 tickets or chats, Chat Thing offers the most affordable rate at $13, followed by Wonderchat at $41. My AskAI is priced higher at $99 per 1,000 tickets/chats, which may reflect its additional features and integrations.
Wonderchat's usage tiers are based on the number of messages, ranging from 3,000 to 30,000 messages per month. Chat Thing uses message tokens, with the free plan offering 80,000 tokens and the highest tier providing 120,000,000 tokens per month. My AskAI offers more straightforward conversation-based tiers, starting with 200 conversations per month and going up to unlimited conversations for Enterprise users, with a charge of $0.10 per conversation beyond the limits.
Both Wonderchat and My AskAI support human handover, allowing seamless transitions from AI to human agents when needed. Chat Thing does not offer this feature, which might be a limitation for businesses requiring human intervention in complex scenarios.
All three platforms provide conversation analytics and insights, helping businesses understand and optimize their customer interactions.
My AskAI includes an AI email assistant feature, which is not available in Wonderchat or Chat Thing. This feature can be particularly beneficial for businesses looking to automate email responses and improve efficiency.
All platforms offer email lead capture capabilities, ensuring businesses can gather and manage leads effectively.
Wonderchat and Chat Thing have specific content limits based on their pricing tiers, while My AskAI offers unlimited webpages and documents across all plans, with automatic updates. This can be a significant advantage for businesses with extensive content needs.
Wonderchat and Chat Thing both offer multiple chatbots based on their pricing tiers. My AskAI provides one chatbot with two modes (public and private) in its lower tiers and unlimited chatbots for Enterprise users.
None of the three platforms offer a hosted help center or a chatbot flow builder, which might be a consideration for businesses needing these features.
Wonderchat supports direct text inputs, websites, files, audio, and video. Cha
