Wonderchat and Botsonic are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Both platforms offer analytics and insights, as well as email lead capture capabilities, but they differ in several key areas.
Wonderchat's pricing for 1,000 tickets or chats is $41, with monthly plans ranging from $49.99 for the Lite plan to $499.99 for the Professional plan, and a custom-priced Enterprise option. It supports human handover, allowing seamless transition to human agents when needed, but does not include an AI email assistant. Botsonic also charges $41 per 1,000 tickets or chats. Its pricing plans include a free tier with a one-time allowance of 100 messages, a Professional plan at $49 per month, and an Enterprise plan at $800 per month. Botsonic does not support human handover but includes an AI email assistant.
In terms of usage tiers, Wonderchat offers more granular options with plans supporting from 3,000 to 30,000 messages per month, while Botsonic provides a simpler structure with a free tier, a Professional plan for up to 3,000 messages per month, and an Enterprise plan for up to 25,000 messages per month. These differences highlight Wonderchat's broader range of options for varying business needs, whereas Botsonic focuses on a streamlined approach with the inclusion of an AI email assistant.
| Feature | Wonderchat | Botsonic | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $41 | $99 |
| Usage Tiers | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Wonderchat pricing page | Botsonic pricing page | My AskAI pricing page |
| Content Limits | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Website Files (pdf, sitemaps, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3 Minstral AI | GPT-4o mini GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Wonderchat, Botsonic, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each of these platforms offers a unique set of features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Wonderchat, Botsonic, and My AskAI—provide AI customer support features. However, My AskAI distinguishes itself by also offering AI features specifically designed for support agents, enhancing the overall support ecosystem.
Wonderchat's pricing ranges from $49.99 per month for the Lite plan to a Professional plan at $499.99 per month, with an Enterprise option available upon request. Botsonic offers a free plan with limited features, a Professional plan at $49 per month, and an Enterprise plan at $800 per month. My AskAI's pricing starts at $60 for the Essentials plan, $99 for the Pro plan, and offers an Enterprise plan priced upon request. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets or chats is $41 for both Wonderchat and Botsonic. My AskAI, however, charges $99 per 1,000 tickets/chats, reflecting its additional capabilities and integrations.
Wonderchat's tiers range from 3,000 messages per month for the Lite plan to 30,000 messages for the Professional plan. Botsonic offers 3,000 messages per month for its Professional plan and 25,000 messages for the Enterprise plan. My AskAI's Essentials plan includes 200 conversations per month, the Pro plan includes 1,000 conversations, and the Enterprise plan offers unlimited conversations, with an additional charge of $0.10 per conversation beyond the limits.
Both Wonderchat and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Botsonic, however, does not offer this feature.
All three platforms—Wonderchat, Botsonic, and My AskAI—provide conversation analytics and insights, enabling businesses to monitor and improve their support interactions.
Botsonic and My AskAI include an AI email assistant, a feature absent in Wonderchat. This functionality aids in streamlining email communications for support agents.
All three platforms support email lead capture, helping businesses collect and manage customer information effectively.
Wonderchat imposes content limits based on the plan, ranging from 1 million characters for the Lite plan to 20 million characters for the Professional plan. Botsonic's limits range from 1 million characters on the free plan to 200 million characters on the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Wonderchat allows between 2 to 5 chatbots depending on the plan. Botsonic offers 1 chatbot on the free plan, 2 on the Professional plan, and 5 on the Enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the three platforms offer a hosted help center.
Botsonic includes a chatbot flow builder, a feature not available in Wonderchat or My AskAI.
Wonderchat supports direct text inputs, websites, files, audio, and video. Botsonic integrates with websites and files. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Wonderchat integrates with platforms like WordPress, Webflow, and Shopify. Botsonic supports integrations with WhatsApp, Facebook Messenger, and more. My AskAI offers a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, and various chat platforms via Intercom/Zendesk.
All three platforms are GDPR compliant. Botsonic is the only one that is SOC-2 compliant.
Wonderchat offers email support across all plans, with Zoom support for higher tiers. Botsonic provides email support, with priority email and Slack access for the Enterprise plan. My AskAI offers web and email support for Essentials, priority support for Pro, and Slack and a success manager for Enterprise.
Wonderchat uses GPT-4o, Claude 3, and Minstral AI. Botsonic employs GPT-4o mini and GPT-4o. My AskAI utilizes GPT-4o for Essentials and Pro plans, with options for Claude and Gemini in the Enterprise plan.
All three platforms offer API access, enabling customization and integration with other systems.
