Wonderchat and Botsify are AI customer support tools designed to deflect support tickets and streamline customer interactions. Wonderchat offers a tiered pricing model based on message volume, with plans ranging from Lite at $49.99 per month for 3,000 messages to Professional at $499.99 per month for 30,000 messages. Key features include human handover, analytics/insights, and email lead capture, but it does not offer an AI email assistant. The cost per 1,000 tickets/chats is $41, making it a transparent option for businesses looking to manage their support costs effectively.
Botsify, on the other hand, provides unlimited usage across all its pricing tiers, which include "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a customizable plan for more specific needs. Like Wonderchat, Botsify includes human handover, analytics/insights, and email lead capture, but also lacks an AI email assistant. Pricing for 1,000 tickets/chats is not explicitly stated and is determined on a case-by-case basis. This flexibility may appeal to businesses with varying or unpredictable support needs. Both platforms offer robust features for managing customer support but differ in their pricing structures and scalability options.
| Feature | Wonderchat | Botsify | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | POA | $99 |
| Usage Tiers | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Wonderchat pricing page | Botsify pricing page | My AskAI pricing page |
| Content Limits | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Messenger SMS Website Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3 Minstral AI | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Wonderchat, Botsify, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each platform offers various features, pricing plans, and capabilities, catering to different business needs. Below is a comparative analysis of these three tools.
All three platforms—Wonderchat, Botsify, and My AskAI—offer AI customer support features. However, only My AskAI extends its AI capabilities to support agents, providing a more comprehensive solution for customer service teams.
Wonderchat offers a tiered pricing model starting from $49.99 per month for the Lite plan and going up to $499.99 per month for the Professional plan. Botsify's pricing starts at $49 per month for the Do It Yourself plan and $149 per month for the Done For You plan, with custom pricing available for tailored solutions. My AskAI has a simpler pricing structure with the Essentials plan at $60 per month and the Pro plan at $99 per month. Additionally, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
For AI-powered interactions, Wonderchat charges $41 per 1,000 tickets/chats, while Botsify offers pricing on a POA (Price on Application) basis. My AskAI, on the other hand, charges $99 per 1,000 tickets/chats.
Wonderchat provides usage tiers based on the number of messages, ranging from 3,000 messages for the Lite plan to 30,000 messages for the Professional plan. Botsify offers unlimited usage across all its plans. My AskAI offers 200 conversations per month for the Essentials plan and 1,000 conversations per month for the Pro plan, with an additional charge of $0.10 per conversation beyond these limits.
All three platforms support human handover and provide conversation analytics/insights, ensuring a seamless transition between AI and human agents and offering valuable data for performance evaluation.
My AskAI stands out by offering an AI Email Assistant, a feature not available in Wonderchat or Botsify. This capability can significantly enhance email-based customer support.
All three platforms—Wonderchat, Botsify, and My AskAI—offer email lead capture functionality, aiding in lead generation and customer engagement.
Wonderchat imposes content limits based on the plan, with the Lite plan allowing up to 1 million characters and the Professional plan up to 20 million characters. Botsify offers unlimited content across all plans. My AskAI also provides unlimited webpages and documents, with automatic updates, ensuring no restrictions on content usage.
Wonderchat offers a limited number of chatbots/agents based on the plan, ranging from 2 to 5. Botsify varies from 2 chatbots in the Do It Yourself plan to unlimited in the Custom plan. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the three platforms offer a hosted help center or a chatbot flow builder, focusing instead on their core AI customer support functionalities.
Wonderchat supports direct text inputs, websites, and various file types, including audio and video. Botsify's integrations are not specified. My AskAI offers extensive integrations with websites, various file types, and platforms like Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Wonderchat integrates with platforms like WordPress, Webflow, and Shopify. Botsify supports Messenger, SMS, and Instagram among others. My AskAI integrates with a wide range of platforms, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat tools, providing extensive connectivity options.
All three platforms are GDPR compliant. Botsify is also SOC-2 compliant, a certification not held by Wonderchat or My AskAI. Support varies, with Wonderchat offering email and Zoom support based on the plan, Botsify providing basic to dedicated support, and My AskAI offering web, email, video, and Slack support along with a Success manager for Enterprise clients.
Wonderchat uses GPT-4o, Claude 3, and Minstral AI models. Botsify does not specify its AI models. My AskAI utilizes GPT-4o for the Essentials and Pro plans and offers additional models like Claude and Gemini for the Enterprise plan. All three platforms provide API access.
In summary, My AskAI differentiates itself with AI features for support agents, an AI Email Assistant, and extensive integrations. Its pricing structure, free trial offer, and comprehensive support options make it a compelling choice for businesses looking to enhance their customer support capabilities with AI.
