All AI Agent Comparisons> Wonderchat vs. Algomo

AI customer support features comparison:Wonderchatvs Algomo

Compare Wonderchat and Algomo to understand their strengths, differences and pricing, in detail, when using them as AI customer support agents.

Wonderchat and Algomo are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Wonderchat offers a tiered pricing system with plans ranging from Lite to Enterprise, starting at $49.99 per month for 3,000 messages and going up to $499.99 per month for 30,000 messages. The cost per 1,000 tickets/chats stands at $41. Key features include human handover, analytics/insights, and email lead capture, though it lacks an AI email assistant.

Algomo, on the other hand, has a different pricing structure with plans starting at $9 per month for 100 bot conversations and scaling up to $499 per month for 10,000 bot conversations. The cost per 1,000 tickets/chats is significantly higher at $125. Algomo also supports human handover, analytics/insights, and email lead capture, and it includes an AI email assistant, which is a feature not offered by Wonderchat. This positions Algomo as a potentially more comprehensive solution for businesses that require integrated email assistance, albeit at a higher cost per interaction.

Full breakdown: All available features and pricing

Understand all about Wonderchat's and Algomo's AI customer support features and usage based pricing. Use this to decide on the best tool for your organization.

Feature	Wonderchat	Algomo	My AskAI
Offers AI Customer Support Features?	Yes	Yes	Yes
Offers AI Features for Support Agents?	No	Yes	Yes
Price Plans	Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA	Starter - $9/mo Pro - $49/mo Scale - $499/mo	Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required)
AI Price Per 1,000 tickets/chats	$41	$125	$99
Usage Tiers	Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages	Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo	Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits
Human Handover	Yes	Yes	Yes
Conversation Analytics/Insights	Yes	Yes	Yes
AI Email Assistant	No	Yes	Yes
Email Lead Capture	Yes	Yes	Yes
Pricing Page	Wonderchat pricing page	Algomo pricing page	My AskAI pricing page
Content Limits	Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages	Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace	Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically
Number of Chatbots/Agents	Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots	Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots	Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited
Hosted Help Centre	No	No	No
Chatbot Flow Builder	No	No	No
Integrations (Content/Knowledge)	Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video	Public Website Support Articles Past conversations Slack channels Notion pages Google Docs	Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce
Integrations (End Users)	Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify	Shopify Hubspot Zapier Slack Google Analytics WordPress	Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk)
GDPR Compliant	Yes	Yes	Yes
SOC-2 Compliant	No	No	No
Support	Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom	Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support	Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager
AI Models Available	GPT-4o Claude 3 Minstral AI	Own models	Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini
API Access	Yes	Yes	Yes

Overview

Wonderchat, Algomo, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and improve customer service efficiency. Each of these platforms offers various features, pricing plans, and capabilities tailored to different business needs.

AI Customer Support Features

All three platforms—Wonderchat, Algomo, and My AskAI—provide AI customer support features. However, when it comes to AI features specifically designed for support agents, Wonderchat falls short, while both Algomo and My AskAI offer these functionalities.

Pricing Plans

Wonderchat offers five pricing tiers: Lite at $49.99/month, Basic at $99.99/month, Turbo at $249.99/month, Professional at $499.99/month, and Enterprise on a per-quote basis. Algomo has three plans: Starter at $9/month, Pro at $49/month, and Scale at $499/month. My AskAI offers Essentials at $60/month, Pro at $99/month, and Enterprise on a per-quote basis, with the added benefit of a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

In terms of AI pricing per 1,000 tickets or chats, Wonderchat is the most cost-effective at $41, followed by My AskAI at $99, and Algomo at $125.

Usage Tiers

Wonderchat's usage tiers range from 3,000 to 30,000 messages per month across its various plans. Algomo offers 100 bot conversations per month in its Starter plan, 600 in Pro, and 10,000 in Scale. My AskAI provides 200 conversations per month in Essentials, 1,000 in Pro, and unlimited in the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits.

Human Handover and Analytics

All three platforms support human handover and offer conversation analytics and insights, ensuring comprehensive customer service capabilities.

AI Email Assistant and Email Lead Capture

While Wonderchat does not offer an AI email assistant, both Algomo and My AskAI include this feature. All three platforms support email lead capture.

Content Limits

Wonderchat has specific content limits based on the tier, ranging from 1 million to 20 million characters and a varying number of webpages. Algomo's limits range from 10 million to 100 million characters per workspace. My AskAI stands out by offering unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Wonderchat allows for 2 to 5 chatbots depending on the plan. Algomo offers 1 chatbot in the Starter plan, 2 in Pro, and unlimited in Scale. My AskAI provides 1 chatbot with two modes (public and private) in Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the three platforms offer a hosted help center or a chatbot flow builder.

Integrations

When it comes to content and knowledge integrations, Wonderchat supports direct text inputs, websites, various file types, audio, and video. Algomo integrates with public websites, support articles, past conversations, Slack channels, and Google Docs. My AskAI offers a broad range of integrations including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

For end-user integrations, Wonderchat supports platforms like Wordpress, Webflow, and Shopify. Algomo includes Shopify, Hubspot, and Zapier among others. My AskAI integrates with a wide array of platforms including Zendesk, Intercom, HubSpot, Slack, Teams, and various messaging services like WhatsApp, Instagram, and Messenger through Intercom/Zendesk.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. In terms of support, Wonderchat offers email support across all plans, with Zoom support available for higher tiers. Algomo provides live chat support, with additional support options for higher plans. My AskAI offers web and email support for Essentials, priority web and email support with video for Pro, and Slack and a success manager for Enterprise.

AI Models and API Access

Wonderchat uses GPT-4o, Claude 3, and Minstral AI models. Algomo employs its own models. My AskAI uses GPT-4o across all plans, with the option to use Claude and Gemini in the Enterprise plan. All three platforms offer API access.

Conclusion

Each platform has its own strengths and caters to different business needs. My AskAI stands out with its comprehensive integrations, unlimited content limits, and flexible support options, making it a robust choice for businesses seeking a versatile AI customer support solution.

*Prices per 1,000 tickets have been calculated based on an assumed 50% resolution rate and 2.5 AI responses per conversation