Wonderchat and Aidbase are AI customer support tools designed to deflect support tickets and streamline customer service operations. Wonderchat offers a range of pricing plans starting from $49.99 per month for the Lite tier, which includes 3,000 messages, up to $499.99 per month for the Professional tier with 30,000 messages. Additionally, Wonderchat provides an enterprise option available upon request. The cost per 1,000 tickets or chats is $41. Key features include human handover, analytics and insights, and email lead capture, although it lacks an AI email assistant.
Aidbase, on the other hand, starts at a lower price point of $29 per month for the Standard tier with 2,500 messages, with plans scaling up to $399 per month for the Expert tier, which supports 100,000 messages. The cost per 1,000 tickets or chats is $29, making it more cost-effective compared to Wonderchat. Aidbase includes an AI email assistant and email lead capture but does not offer human handover or analytics and insights. Both platforms cater to different business needs and budgets, with Wonderchat offering more comprehensive support features and Aidbase providing a more economical solution with essential functionalities.
| Feature | Wonderchat | Aidbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $29 | $99 |
| Usage Tiers | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Wonderchat pricing page | Aidbase pricing page | My AskAI pricing page |
| Content Limits | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3 Minstral AI | GPT-3.5 GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Wonderchat, Aidbase, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each of these platforms offers unique features, pricing models, and capabilities that cater to different business needs.
All three platforms—Wonderchat, Aidbase, and My AskAI—offer AI customer support features aimed at deflecting support tickets and improving customer engagement. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing the overall support ecosystem.
Wonderchat offers a range of plans from Lite at $49.99 per month to Enterprise (price on application). Aidbase's plans start at $29 per month for the Standard plan and go up to $399 per month for the Expert plan. My AskAI's pricing begins at $60 per month for the Essentials plan, with a 30-day free trial available on all plans without requiring a credit card. This trial period offers potential users a risk-free opportunity to explore the platform's capabilities.
When evaluating the cost per 1,000 tickets or chats, Aidbase is the most cost-effective at $29, followed by Wonderchat at $41. My AskAI is priced higher at $99 per 1,000 tickets or chats, but it offers a comprehensive set of features that justify the cost.
Wonderchat's usage tiers range from 3,000 messages per month in the Lite plan to 30,000 messages in the Professional plan. Aidbase offers 2,500 messages per month in its Standard plan, scaling up to 100,000 messages in the Expert plan. My AskAI provides 200 conversations per month in the Essentials plan, with the Pro plan allowing 1,000 conversations and the Enterprise plan offering unlimited conversations. Additional conversations beyond the plan limits are charged at $0.10 each.
Both Wonderchat and My AskAI support human handover, enabling seamless transitions from AI to human agents when necessary. Additionally, both platforms offer conversation analytics and insights, whereas Aidbase lacks these features.
Aidbase and My AskAI both include an AI email assistant, which Wonderchat does not offer. This feature can significantly enhance the efficiency of handling email queries.
Wonderchat has specific content limits based on the plan, ranging from 1 million characters and 250 webpages in the Lite plan to 20 million characters and 5,000 webpages in the Professional plan. Aidbase offers 2.5 million training characters per month in the Standard plan, up to 100 million in the Expert plan. My AskAI provides unlimited webpages and documents across all its plans, with automatic updates, making it a more flexible option for content management.
Wonderchat's plans allow for 2 to 5 chatbots, depending on the tier. Aidbase offers 5 chatbots in its Standard and Pro plans, and 50 in the Expert plan. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Wonderchat supports direct text inputs, websites, various file types, audio, and video. Aidbase offers website integration. My AskAI supports a wide range of integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, and more. For end-user integrations, My AskAI is compatible with Zendesk, Intercom, HubSpot, Slack, and various other platforms, making it highly versatile.
All three platforms are GDPR compliant, but none are SOC-2 compliant. Regarding support, Wonderchat offers email support across all plans, with additional Zoom support for Professional and Enterprise plans. Aidbase's support options are not specified. My AskAI provides web and email support for the Essentials plan, priority support for the Pro plan, and dedicated Slack and Success Manager support for the Enterprise plan.
Wonderchat and My AskAI both offer access to advanced AI models like GPT-4 and Claude. Aidbase uses GPT-3.5 and GPT-4. All three platforms provide API access, allowing for custom integrations and extended functionality.
While all three platforms—Wonderchat, Aidbase, and My AskAI—offer robust AI customer support features, My AskAI differentiates itself with its comprehensive AI features for support agents, extensive integrations, and flexible content management. Its higher cost per 1,000 tickets or chats is balanced by the breadth of features and support it pro
