Watermelon and Zipchat are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Watermelon offers a comprehensive suite of features including human handover, analytics/insights, and email lead capture, but does not include an AI email assistant. Its pricing is structured based on features, with plans ranging from €149 per month for the Basic plan to €1499 per month for the Enterprise plan. The cost per 1,000 tickets/chats with Watermelon is $522.
Zipchat, on the other hand, provides similar functionalities with analytics/insights and email lead capture, but lacks human handover and an AI email assistant. Zipchat's pricing is based on usage tiers, with plans starting at $49 per month for the Starter plan and going up to a price on application for the Enterprise plan. The cost per 1,000 tickets/chats with Zipchat is significantly lower at $86. This positions Zipchat as a more cost-effective option compared to Watermelon, especially for businesses with higher volumes of support tickets.
| Feature | Watermelon | Zipchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $522 | $86 | $99 |
| Usage Tiers | Based on features | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Watermelon pricing page | Zipchat pricing page | My AskAI pricing page |
| Content Limits | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Documents | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | No support difference on each plans | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
Watermelon, Zipchat, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer interactions. Each product offers a range of features tailored to enhance customer support experiences, but they differ in key areas such as pricing, capabilities, and integrations.
Watermelon and My AskAI both offer AI features specifically designed for support agents, providing additional tools to help agents manage customer interactions more effectively. Zipchat, however, does not offer these features, focusing instead on direct customer interactions.
Watermelon offers tiered pricing plans starting from €149 per month for the Basic plan up to €1499 per month for the Enterprise plan. Zipchat's plans range from $49 per month for the Starter plan to $499 per month for the Scale plan, with an Enterprise option available upon request. My AskAI offers competitive pricing with plans starting at $60 per month for the Essentials plan, $99 per month for the Pro plan, and custom pricing for the Enterprise plan. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets or chats varies significantly among the three. Watermelon charges $522, Zipchat charges $86, and My AskAI charges $99. This makes Zipchat the most economical option in this regard.
Watermelon's usage tiers are based on features, while Zipchat and My AskAI have specific limits on the number of replies or conversations per month. Zipchat's tiers range from 500 to 6,000 replies per month, whereas My AskAI offers 200 to unlimited conversations per month, with an additional cost of $0.10 per conversation beyond the set limits.
Both Watermelon and My AskAI support human handover, allowing complex queries to be transferred to human agents when necessary. Zipchat does not offer this feature, potentially limiting its effectiveness in handling intricate customer issues.
All three platforms provide conversation analytics and insights, enabling businesses to gain valuable data on customer interactions and improve their support strategies.
My AskAI stands out by offering an AI email assistant, a feature not available in either Watermelon or Zipchat. This can be particularly useful for businesses looking to automate and enhance their email support.
Email lead capture is a common feature across all three platforms, helping businesses collect and manage potential customer leads efficiently.
Watermelon offers unlimited channels for all its plans, while Zipchat's content limits range from 1,000 to 30,000 webpages based on the plan. My AskAI provides unlimited webpages and documents across all its plans, with automatic updates.
Watermelon's number of chatbots varies by plan, from none in the Basic plan to ten in the Enterprise plan. Zipchat's chatbot numbers are specified only for the Starter plan (two chatbots). My AskAI offers one chatbot with two modes (public and private) for its Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
Watermelon offers a hosted help centre, a feature not available in Zipchat or My AskAI.
None of the three platforms provide a chatbot flow builder, focusing instead on other functionalities to enhance customer support.
Watermelon integrates with websites and documents. Zipchat supports websites, files, chat instructions, customer conversations, and Shopify. My AskAI offers extensive integratio
