Watermelon and Wonderchat are AI customer support tools designed to deflect support tickets and streamline customer interactions. Watermelon offers a tiered pricing structure with plans ranging from €149 to €1499 per month, and charges $522 per 1,000 tickets or chats. It includes features such as human handover, analytics/insights, and email lead capture, but lacks an AI email assistant. Watermelon's usage tiers are based on feature sets, catering to different business needs from basic to enterprise levels.
Wonderchat, on the other hand, provides a more cost-effective solution with prices starting at $49.99 per month for the Lite plan and going up to $499.99 per month for the Professional plan, with an enterprise option available upon request. It charges significantly less per 1,000 tickets or chats at $41. Like Watermelon, Wonderchat supports human handover, analytics/insights, and email lead capture, but does not include an AI email assistant. Wonderchat's usage tiers are defined by the number of messages, ranging from 3,000 to 30,000 messages per month, making it potentially more scalable for varying volumes of customer interactions.
| Feature | Watermelon | Wonderchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $522 | $41 | $99 |
| Usage Tiers | Based on features | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Watermelon pricing page | Wonderchat pricing page | My AskAI pricing page |
| Content Limits | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Documents | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | GPT-4o Claude 3 Minstral AI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Watermelon,Wonderchat, andMy AskAIare AI customer support tools designed to help businesses deflect support tickets through automated interactions. All three platforms offer AI-driven solutions, but they differ significantly in terms of features, pricing, and capabilities.
All three platforms—Watermelon, Wonderchat, and My AskAI—provide robust AI customer support features aimed at reducing the volume of support tickets. This includes automated responses and intelligent routing of customer inquiries.
Watermelon and My AskAI offer AI features specifically designed to assist support agents, such as automated ticket classification and response suggestions. Wonderchat, however, does not provide these additional AI features for support agents.
Watermelon's pricing starts at €149 per month for the Basic plan and goes up to €1499 per month for the Enterprise plan. Wonderchat offers a range from $49.99 per month for the Lite plan to $499.99 per month for the Professional plan, with an Enterprise option available on request. My AskAI's plans are more straightforward, starting at $60 per month for the Essentials plan, $99 per month for the Pro plan, and a customizable Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When it comes to the cost per 1,000 tickets or chats, Wonderchat is the most affordable at $41, followed by My AskAI at $99. Watermelon is significantly more expensive at $522.
Watermelon's usage tiers are based on features rather than message limits. Wonderchat's tiers range from 3,000 messages per month in the Lite plan to 30,000 messages per month in the Professional plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits.
All three platforms support human handover, allowing a seamless transition from AI to human agents when needed.
Watermelon, Wonderchat, and My AskAI all provide conversation analytics and insights to help businesses understand customer interactions and improve their support processes.
My AskAI stands out by offering an AI email assistant, a feature not available in Watermelon or Wonderchat.
All three platforms support email lead capture, enabling businesses to collect customer information for follow-up.
Watermelon offers unlimited channels across all plans. Wonderchat's limits range from 1 million characters in the Lite plan to 20 million characters in the Professional plan. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Watermelon's plans range from no chatbots in the Basic plan to 10 chatbots in the Enterprise plan. Wonderchat offers 2 chatbots in the Lite plan up to 5 in the Professional plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Only Watermelon offers a hosted help centre as part of its service. Neither Wonderchat nor My AskAI provide this feature.
None of the three platforms offer a chatbot flow builder, focusing instead on AI-driven responses.
