Watermelon and Voiceflow are both AI customer support tools designed to help businesses deflect support tickets and enhance customer service efficiency. Watermelon offers a tiered pricing model based on features, with plans ranging from €149 to €1499 per month, and charges $522 per 1,000 tickets or chats. It includes capabilities such as human handover and analytics/insights, and it supports email lead capture but lacks an AI email assistant.
Voiceflow, on the other hand, structures its pricing around the number of AI tokens used per month, with a free Sandbox tier and paid plans starting at $50 per month for the Pro tier, scaling up to custom pricing for Enterprise needs. Unlike Watermelon, Voiceflow does not support human handover but does offer analytics/insights and email lead capture. The cost per 1,000 tickets or chats is determined on a per-order basis (POA), providing flexibility for larger enterprises with varying needs.
| Feature | Watermelon | Voiceflow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $522 | POA | $99 |
| Usage Tiers | Based on features | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Watermelon pricing page | Voiceflow pricing page | My AskAI pricing page |
| Content Limits | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Website Documents | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Watermelon, Voiceflow, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service operations through automation and AI-driven features. Each platform offers unique capabilities and pricing structures to cater to varying business needs.
All three platforms—Watermelon, Voiceflow, and My AskAI—provide AI customer support features. Watermelon and My AskAI extend their AI functionalities to support agents, whereas Voiceflow does not offer this feature. This makes My AskAI and Watermelon more versatile for comprehensive support operations.
Watermelon offers a tiered pricing model with plans ranging from €149 to €1499 per month, depending on the features and number of chatbots included. Voiceflow's pricing starts with a free Sandbox plan, progressing to $50 per month for the Pro plan, $625 per month for Teams, and custom pricing for Enterprise. My AskAI provides more straightforward pricing with Essentials at $60, Pro at $99, and custom pricing for Enterprise, along with a 30-day free trial on all plans without requiring a credit card.
When comparing the cost of AI per 1,000 tickets or chats, Watermelon charges $522, whereas My AskAI is more cost-effective at $99. Voiceflow's pricing for this metric is available on request (POA), making it less transparent in this aspect.
Watermelon's usage tiers are based on the features included in each plan. Voiceflow's plans are differentiated by the number of monthly AI tokens, ranging from 100k in the Sandbox plan to unlimited in the Enterprise plan. My AskAI's plans offer 200 conversations per month in the Essentials plan, 1,000 in Pro, and unlimited in the Enterprise plan, with an additional charge of $0.10 per conversation beyond these limits.
Both Watermelon and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Voiceflow does not support this feature. All three platforms provide conversation analytics and insights to help businesses understand and optimize their customer interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in Watermelon or Voiceflow. All three platforms support email lead capture, enhancing their ability to generate and manage leads through automated interactions.
Watermelon offers unlimited channels across all its plans. Voiceflow's content limits vary from 50 knowledge base sources in the Sandbox plan to unlimited in the Enterprise plan. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
In terms of chatbots or agents, Watermelon's offerings range from no chatbots in the Basic plan to 10 in the Enterprise plan. Voiceflow starts with 2 agents in the Sandbox plan and offers unlimited agents in the Teams and Enterprise plans. My AskAI offers 1 agent with two modes (public and private) in the Essentials and Pro plans, and unlimited agents in the Enterprise plan.
Watermelon integrates with several platforms, including live chat, social media, and email (coming soon). Voiceflow supports integrations with messaging platforms like WhatsApp, Slack, and Telegram, among others. My AskAI provides extensive integrations, including websites, various file formats, and third-party software like Google Drive, Notion, Confluence, and Zendesk.
All three platforms are GDPR compliant, but only Voiceflow is SOC-2 compliant.
Support options vary, with Watermelon offering comprehensive support across all plans, including custom onboarding and customer success managers for higher tiers. Voiceflow provides community and email support, with priority support and account managers for higher plans. My AskAI offers web and email support for Essentials, priority support for Pro, and a success manager for Enterprise.
Watermelon and My AskAI utilize GPT-4o models in their higher plans, with My AskAI also offering Claude and Gemini in the Enterprise plan. Voiceflow supports all large language models (LLMs) in its higher-tier plans.
Each platform has its strengths, with My AskAI offering competitive pricing, extensive integrations, and unique features like an AI email assistant. Watermelon and Voiceflow also provide robust solutions but differ in their specific offerings and pricing structures.
