Watermelon and Userlike are AI customer support tools designed to deflect support tickets and streamline customer service operations. Watermelon offers a pricing structure based on the number of features, with plans ranging from €149 to €1499 per month. The cost per 1,000 tickets or chats is $522. Key features include human handover, analytics and insights, and email lead capture, though it does not offer an AI email assistant.
Userlike, on the other hand, provides unlimited conversations across all its usage tiers, which include Free, Team, Corporate, and Flex plans. Pricing for these plans starts at $0 for the Free tier, going up to $350 for the Corporate plan, with additional costs for WhatsApp campaigns and extra users. Userlike also includes analytics and insights and email lead capture but lacks human handover and an AI email assistant. The cost per 1,000 tickets or chats is determined on a POA (Price on Application) basis, making it less straightforward compared to Watermelon's fixed pricing.
| Feature | Watermelon | Userlike | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $522 | POA | $99 |
| Usage Tiers | Based on features | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Watermelon pricing page | Userlike pricing page | My AskAI pricing page |
| Content Limits | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Website Documents | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Watermelon, Userlike, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each offers a unique set of features, pricing plans, and capabilities that cater to different business needs.
All three platforms, Watermelon, Userlike, and My AskAI, offer AI customer support features aimed at deflecting support tickets. However, Watermelon and My AskAI extend their AI capabilities to support agents, while Userlike does not.
Watermelon's pricing starts at €149 per month for the Basic plan and goes up to €1499 per month for the Enterprise plan. Userlike offers a free plan and paid plans ranging from $130 to $350 per month, with additional costs for certain features. My AskAI's pricing is more straightforward, starting at $60 per month for the Essentials plan, with a 30-day free trial available on all plans.
For handling 1,000 tickets or chats, Watermelon charges $522, while My AskAI offers a more competitive rate at $99. Userlike's pricing for this feature is provided on request (POA).
Watermelon's usage tiers are based on features, while Userlike offers unlimited conversations across all its plans. My AskAI provides 200 conversations per month on the Essentials plan and 1,000 conversations per month on the Pro plan, with additional conversations costing $0.10 each.
Both Watermelon and My AskAI support human handover, allowing seamless transitions from AI to human agents. Userlike, however, does not offer this feature.
All three platforms—Watermelon, Userlike, and My AskAI—provide conversation analytics and insights to help businesses understand customer interactions better.
Among the three, only My AskAI offers an AI email assistant, enhancing its capabilities in handling email-based customer support.
Watermelon, Userlike, and My AskAI all include email lead capture features, ensuring businesses can gather potential customer information efficiently.
Watermelon offers unlimited channels across all its plans. My AskAI also provides unlimited webpages and documents on all plans, with automatic updates. Userlike does not specify content limits.
Watermelon's number of chatbots ranges from none in the Basic plan to 10 in the Enterprise plan. My AskAI offers one chatbot with two modes (public and private) in its lower plans and unlimited chatbots in the Enterprise plan. Userlike does not specify the number of chatbots or agents.
Watermelon is the only platform among the three that offers a hosted help center, providing a centralized knowledge base for customers.
Userlike includes a chatbot flow builder, allowing businesses to design custom conversation flows. Watermelon and My AskAI do not offer this feature.
Watermelon integrates with websites and documents. Userlike supports various content sources like FAQ documents and customer service transcripts. My AskAI offers extensive integrations, including websites, various file types, and multiple platforms like Google Drive, Notion, and Zendesk.
Watermelon supports a wide range of end-user integrations, including live chat, social media platforms, and messaging apps, with several upcoming features. Userlike focuses on website chat and popular messaging apps. My AskAI integrates with numerous platforms such as Zendesk, Intercom, Slack, and more, providing extensive connectivity options.
All three platforms—Watermelon, Userlike, and My
