AI customer support features comparison: Watermelon vs Userlike

Introduction

Watermelon, Userlike, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each offers a unique set of features, pricing plans, and capabilities that cater to different business needs.

AI Customer Support Features

All three platforms, Watermelon, Userlike, and My AskAI, offer AI customer support features aimed at deflecting support tickets. However, Watermelon and My AskAI extend their AI capabilities to support agents, while Userlike does not.

Pricing Plans

Watermelon's pricing starts at €149 per month for the Basic plan and goes up to €1499 per month for the Enterprise plan. Userlike offers a free plan and paid plans ranging from $130 to $350 per month, with additional costs for certain features. My AskAI's pricing is more straightforward, starting at $60 per month for the Essentials plan, with a 30-day free trial available on all plans.

AI Pricing Per 1,000 Tickets/Chats

For handling 1,000 tickets or chats, Watermelon charges $522, while My AskAI offers a more competitive rate at $99. Userlike's pricing for this feature is provided on request (POA).

Usage Tiers

Watermelon's usage tiers are based on features, while Userlike offers unlimited conversations across all its plans. My AskAI provides 200 conversations per month on the Essentials plan and 1,000 conversations per month on the Pro plan, with additional conversations costing $0.10 each.

Human Handover

Both Watermelon and My AskAI support human handover, allowing seamless transitions from AI to human agents. Userlike, however, does not offer this feature.

Conversation Analytics/Insights

All three platforms—Watermelon, Userlike, and My AskAI—provide conversation analytics and insights to help businesses understand customer interactions better.

AI Email Assistant

Among the three, only My AskAI offers an AI email assistant, enhancing its capabilities in handling email-based customer support.

Email Lead Capture

Watermelon, Userlike, and My AskAI all include email lead capture features, ensuring businesses can gather potential customer information efficiently.

Content Limits

Watermelon offers unlimited channels across all its plans. My AskAI also provides unlimited webpages and documents on all plans, with automatic updates. Userlike does not specify content limits.

Number of Chatbots/Agents

Watermelon's number of chatbots ranges from none in the Basic plan to 10 in the Enterprise plan. My AskAI offers one chatbot with two modes (public and private) in its lower plans and unlimited chatbots in the Enterprise plan. Userlike does not specify the number of chatbots or agents.

Hosted Help Centre

Watermelon is the only platform among the three that offers a hosted help center, providing a centralized knowledge base for customers.

Chatbot Flow Builder

Userlike includes a chatbot flow builder, allowing businesses to design custom conversation flows. Watermelon and My AskAI do not offer this feature.

Integrations (Content/Knowledge)

Watermelon integrates with websites and documents. Userlike supports various content sources like FAQ documents and customer service transcripts. My AskAI offers extensive integrations, including websites, various file types, and multiple platforms like Google Drive, Notion, and Zendesk.

Integrations (End Users)

Watermelon supports a wide range of end-user integrations, including live chat, social media platforms, and messaging apps, with several upcoming features. Userlike focuses on website chat and popular messaging apps. My AskAI integrates with numerous platforms such as Zendesk, Intercom, Slack, and more, providing extensive connectivity options.

GDPR Compliance

All three platforms—Watermelon, Userlike, and My AskAI—are GDPR compliant, ensuring data protection and privacy.

SOC-2 Compliance

None of the three platforms have SOC-2 compliance, which is a standard for security, availability, processing integrity, confidentiality, and privacy of customer data.

Support

Watermelon offers comprehensive support across all plans, including onboarding, email, phone, and chat support, with additional services in higher-tier plans. Userlike provides support based on the plan, with professional onboarding and dedicated account managers in higher tiers. My AskAI offers web and email support in the Essentials plan, with priority support and video options in the Pro plan, and additional support channels like Slack and a success manager in the Enterprise plan.

AI Models Available

Watermelon's AI models vary by plan, with GPT-3.5 available in the Premium plan and GPT-4o in higher plans. Userlike uses GPT-4 in its Corporate and Flex plans. My AskAI provides GPT-4o across all plans, with additional models like Claude and Gemini available in the Enterprise plan.

API Access

All three platforms—Watermelon, Userlike, and My AskAI—offer API access, allowing businesses to integrate their systems seamlessly.

Conclusion

Watermelon, Userlike, and My AskAI each offer unique features and pricing structures for AI customer support. Watermelon provides extensive support options and a hosted help center. Userlike focuses on unlimited conversations and a chatbot flow builder. My AskAI stands out with its competitive pricing, extensive integrations, and additional features like an AI email assistant and multiple AI models.