Watermelon and Userdesk are AI customer support tools designed to deflect support tickets and streamline customer service operations. Watermelon offers a range of pricing plans from €149 to €1499 per month, with a cost of $522 per 1,000 tickets or chats. It features human handover capabilities, comprehensive analytics and insights, and email lead capture, although it lacks an AI email assistant. Watermelon’s pricing is structured based on feature tiers, catering to various business needs from basic to enterprise levels.
In contrast, Userdesk presents a more cost-effective solution, charging $24 per 1,000 tickets or chats and offering plans ranging from free to $499 per month. The service includes email lead capture but does not support human handover or provide analytics and insights. Userdesk's pricing tiers are based on the number of AI messages per month, with an additional option to remove the "Powered by Userdesk" branding for an extra $39 per month. This positions Userdesk as a budget-friendly alternative, particularly suitable for smaller businesses or those with lower support volumes.
| Feature | Watermelon | Userdesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | TBC | Yes |
| Price Plans | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $522 | $24 | $99 |
| Usage Tiers | Based on features | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Watermelon pricing page | Userdesk pricing page | My AskAI pricing page |
| Content Limits | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Documents | Websites Files (PDFs) Notion pages sitemap.xml | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | WordPress Shopify Webflow Wix Any website Slack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Watermelon, Userdesk, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers unique features, pricing plans, and capabilities, catering to different business needs and budgets.
All three platforms—Watermelon, Userdesk, and My AskAI—offer AI customer support features, allowing businesses to automate responses and improve customer service efficiency. However, only Watermelon and My AskAI provide AI features specifically designed for support agents, enhancing their ability to handle complex queries.
Watermelon offers tiered pricing plans ranging from €149 to €1499 per month, based on the features included. Userdesk provides a more flexible pricing structure, starting from a free plan and going up to $499 per month, with an additional option to remove branding for $39 per month. My AskAI's pricing is straightforward, with plans starting at $60 per month for Essentials, $99 for Pro, and a custom-priced Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When comparing the cost per 1,000 tickets or chats, Userdesk is the most economical at $24, followed by My AskAI at $99. Watermelon is significantly higher at $522, which may impact the overall cost-effectiveness for businesses with high volumes of customer interactions.
Watermelon's usage tiers are based on feature access, while Userdesk and My AskAI provide specific message or conversation limits. Userdesk's tiers range from 30 AI messages per month on the free plan to 100,000 messages on the Enterprise plan. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both Watermelon and My AskAI support human handover, ensuring a seamless transition from AI to human agents when necessary. Additionally, they offer conversation analytics and insights, which Userdesk lacks, providing valuable data to improve customer support strategies.
My AskAI stands out with its AI email assistant feature, which is not available in Watermelon or Userdesk. All three platforms support email lead capture, helping businesses gather potential customer information.
Watermelon provides unlimited channels across all plans, while Userdesk and My AskAI have specific content limits. My AskAI offers unlimited webpages and documents for all plans, with automatic updates. In terms of chatbots, My AskAI allows one chatbot with two modes (public and private) on Essentials and Pro plans, and unlimited chatbots on the Enterprise plan. Watermelon and Userdesk offer varying numbers of chatbots based on the plan selected.
Watermelon integrates with a range of content and communication platforms, including live chat, social media, and email (coming soon). Userdesk supports integrations with website builders and Slack. My AskAI offers extensive integrations with content management systems, cloud storage, customer support tools, and communication platforms, providing a comprehensive solution for businesses.
All three platforms are GDPR compliant, ensuring data privacy and security. None of them are SOC-2 compliant. In terms of support, Watermelon offers extensive onboarding and support options across its plans. My AskAI provides web and email support for Essentials, priority support for Pro, and dedicated success managers for Enterprise. Userdesk's suppor
