Watermelon and Stonly are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Watermelon offers a tiered pricing structure with plans ranging from Basic at €149 per month to Enterprise at €1499 per month, and charges $522 per 1,000 tickets or chats. It includes features such as human handover, analytics and insights, and email lead capture, but lacks an AI email assistant.
Stonly, on the other hand, provides pricing on a per-quote basis for 1,000 tickets or chats, with plans starting at $124 per month for the Starter tier and going up to custom pricing for the Enterprise tier. Unlike Watermelon, Stonly does not offer human handover or email lead capture capabilities but does include analytics and insights. Both platforms aim to streamline customer support operations, albeit with different feature sets and pricing strategies.
| Feature | Watermelon | Stonly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $522 | POA | $99 |
| Usage Tiers | Based on features | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | Watermelon pricing page | Stonly pricing page | My AskAI pricing page |
| Content Limits | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Documents | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Segment Zapier Freshpaint Rudderstack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Watermelon, Stonly, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers unique features, pricing, and capabilities aimed at improving customer support efficiency.
All three platforms—Watermelon, Stonly, and My AskAI—offer AI customer support features. However, Watermelon and My AskAI extend their AI capabilities to support agents, while Stonly does not. This makes My AskAI a versatile solution for both customer-facing interactions and internal support processes.
Watermelon's pricing starts at €149 per month for the Basic plan and goes up to €1499 per month for the Enterprise plan. Stonly's pricing ranges from $124 per month for the Starter plan to custom pricing for the Enterprise plan. My AskAI offers more competitive pricing, starting at $60 per month for the Essentials plan and $99 per month for the Pro plan, with custom pricing available for the Enterprise plan. Additionally, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Watermelon charges $522, while My AskAI offers a more affordable rate at $99. Stonly's pricing for this feature is provided on a per-order basis (POA), making it less transparent.
Watermelon's usage tiers are based on features, whereas Stonly does not provide specific usage tiers. My AskAI offers clear usage tiers: Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise with unlimited conversations. Additional conversations are priced at $0.10 each, providing transparent and scalable options.
Both Watermelon and My AskAI support human handover, allowing seamless transition from AI to human agents. Stonly does not offer this feature, potentially limiting its effectiveness in complex support scenarios.
All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.
My AskAI stands out by offering an AI email assistant, a feature not available in Watermelon or Stonly. This capability enhances My AskAI’s utility in managing email-based customer support.
Watermelon and My AskAI both offer email lead capture features, whereas Stonly does not. This feature can help businesses capture potential leads directly from customer interactions.
Watermelon provides unlimited channels across all its plans. Stonly does not specify content limits. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, ensuring that content is always current and accessible.
Watermelon's plans vary in the number of chatbots offered, from none in the Basic plan to 10 in the Enterprise plan. Stonly does not specify the number of chatbots or agents. My AskAI offers 1 chatbot in the Essentials and Pro plans, with unlimited chatbots in the Enterprise plan, providing flexibility based on business needs.
Both Watermelon and Stonly offer a hosted help center, while My AskAI does not. This feature can be useful for businesses looking to provide a centralized repository of support information.
Watermelon integrates with websites and documents. Stonly's integrations are not specified. My AskAI offers extensive integrations with various platforms including Google Drive, Notion, Confluence, SharePoint, and more, making it highly versatile for different business environments.
Watermelon supports a wide range of integrations for end-user interactions, including live chat, social media platforms, and upcoming support for email and voice. Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack. My AskAI offers comprehensive integrations with website platforms, Zendesk, Intercom, Slack, Teams, and more, ensuring seamless connectivity across various customer interaction channels.
All three platforms are GDPR compliant, ensuring data protection and privacy. However, none of them are SOC-2 compli
