AI customer support features comparison: Watermelon vs Stonly

Watermelon vs. Stonly vs. My AskAI: AI Customer Support Tools

Watermelon, Stonly, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers unique features, pricing, and capabilities aimed at improving customer support efficiency.

AI Customer Support Features

All three platforms—Watermelon, Stonly, and My AskAI—offer AI customer support features. However, Watermelon and My AskAI extend their AI capabilities to support agents, while Stonly does not. This makes My AskAI a versatile solution for both customer-facing interactions and internal support processes.

Pricing Plans

Watermelon's pricing starts at €149 per month for the Basic plan and goes up to €1499 per month for the Enterprise plan. Stonly's pricing ranges from $124 per month for the Starter plan to custom pricing for the Enterprise plan. My AskAI offers more competitive pricing, starting at $60 per month for the Essentials plan and $99 per month for the Pro plan, with custom pricing available for the Enterprise plan. Additionally, My AskAI provides a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

For AI pricing per 1,000 tickets or chats, Watermelon charges $522, while My AskAI offers a more affordable rate at $99. Stonly's pricing for this feature is provided on a per-order basis (POA), making it less transparent.

Usage Tiers

Watermelon's usage tiers are based on features, whereas Stonly does not provide specific usage tiers. My AskAI offers clear usage tiers: Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise with unlimited conversations. Additional conversations are priced at $0.10 each, providing transparent and scalable options.

Human Handover

Both Watermelon and My AskAI support human handover, allowing seamless transition from AI to human agents. Stonly does not offer this feature, potentially limiting its effectiveness in complex support scenarios.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in Watermelon or Stonly. This capability enhances My AskAI’s utility in managing email-based customer support.

Email Lead Capture

Watermelon and My AskAI both offer email lead capture features, whereas Stonly does not. This feature can help businesses capture potential leads directly from customer interactions.

Content Limits

Watermelon provides unlimited channels across all its plans. Stonly does not specify content limits. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, ensuring that content is always current and accessible.

Number of Chatbots/Agents

Watermelon's plans vary in the number of chatbots offered, from none in the Basic plan to 10 in the Enterprise plan. Stonly does not specify the number of chatbots or agents. My AskAI offers 1 chatbot in the Essentials and Pro plans, with unlimited chatbots in the Enterprise plan, providing flexibility based on business needs.

Hosted Help Centre

Both Watermelon and Stonly offer a hosted help center, while My AskAI does not. This feature can be useful for businesses looking to provide a centralized repository of support information.

Integrations (Content/Knowledge)

Watermelon integrates with websites and documents. Stonly's integrations are not specified. My AskAI offers extensive integrations with various platforms including Google Drive, Notion, Confluence, SharePoint, and more, making it highly versatile for different business environments.

Integrations (End Users)

Watermelon supports a wide range of integrations for end-user interactions, including live chat, social media platforms, and upcoming support for email and voice. Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack. My AskAI offers comprehensive integrations with website platforms, Zendesk, Intercom, Slack, Teams, and more, ensuring seamless connectivity across various customer interaction channels.

GDPR and SOC-2 Compliance

All three platforms are GDPR compliant, ensuring data protection and privacy. However, none of them are SOC-2 compliant.

Support

Watermelon offers extensive support options, including onboarding, self-service, email, phone, and chat support, with additional services at higher tiers. Stonly does not specify its support options. My AskAI provides web and email support for the Essentials plan, priority web, email, and video support for the Pro plan, and dedicated Slack and success manager support for the Enterprise plan.

AI Models Available

Watermelon uses different AI models based on the plan, from unspecified in the Basic plan to GPT-4o in the Enterprise plan. Stonly does not provide information on AI models. My AskAI utilizes GPT-4o in the Essentials and Pro plans, with the Enterprise plan offering options for GPT-4o, Claude, and Gemini, providing advanced AI capabilities.

API Access

All three platforms offer API access, enabling businesses to integrate their AI customer support functionalities with other systems and tools.

In summary, while each platform has its strengths, My AskAI offers competitive pricing, extensive integrations, and advanced AI capabilities, making it a versatile and cost-effective solution for businesses seeking to enhance their customer support operations.