Watermelon and SiteGPT are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Watermelon offers a tiered pricing structure based on features, with plans ranging from €149 to €1499 per month. The cost per 1,000 tickets or chats is $522. Key features include human handover, analytics and insights, and email lead capture, although it does not provide an AI email assistant. Watermelon aims to cater to various business needs with its Basic, Premium, Business, and Enterprise plans.
SiteGPT, on the other hand, provides a more cost-effective solution with a price of $25 per 1,000 tickets or chats. Its pricing plans range from $49 to $999 per month, with additional options to remove branding and purchase extra messages. Similar to Watermelon, SiteGPT includes human handover, analytics and insights, and email lead capture, but it also lacks an AI email assistant. SiteGPT's usage tiers are defined by the number of messages per month, catering to different business scales with Starter, Growth, Scale, and Enterprise plans.
| Feature | Watermelon | SiteGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $522 | $25 | $99 |
| Usage Tiers | Based on features | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Watermelon pricing page | SiteGPT pricing page | My AskAI pricing page |
| Content Limits | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Documents | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Watermelon, SiteGPT, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service capabilities through automation and AI-driven solutions. Each platform offers a range of features, pricing plans, and integration options tailored to different business needs.
All three platforms provide AI customer support features and AI capabilities for support agents, ensuring that businesses can automate and streamline their customer service operations effectively. Additionally, they all support human handover and offer conversation analytics and insights, making them robust choices for customer support automation.
Watermelon offers four pricing tiers, starting from €149 per month for the Basic plan to €1499 per month for the Enterprise plan. SiteGPT's pricing begins at $49 per month for the Starter plan and goes up to $999 per month for the Enterprise plan, with additional costs for removing branding and extra messages. My AskAI offers a more straightforward pricing structure with plans starting at $60 per month for Essentials, $99 per month for Pro, and a POA (Price on Application) for the Enterprise plan. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
When comparing the AI price per 1,000 tickets/chats, SiteGPT is the most cost-effective at $25, while My AskAI charges $99, and Watermelon is significantly higher at $522. This makes SiteGPT the most economical option for businesses with high volumes of support tickets.
Watermelon's usage tiers are based on features rather than message limits, while SiteGPT offers tiered plans based on the number of messages per month, ranging from 4,000 to unlimited. My AskAI's plans are based on the number of conversations per month, with additional costs for exceeding limits. In terms of content limits, My AskAI provides unlimited webpages and documents across all plans, whereas SiteGPT and Watermelon have varying limits depending on the plan.
My AskAI stands out by offering an AI email assistant, a feature not available in either Watermelon or SiteGPT. All three platforms support email lead capture, enhancing their capability to manage customer interactions and gather leads effectively.
Watermelon supports a wide range of integrations with content and knowledge sources, including websites and documents. SiteGPT and My AskAI offer more extensive integrations with various file types and platforms like Google Drive, Dropbox, and OneDrive. My AskAI additionally integrates with Confluence, Gitbook, and several customer support platforms like Zendesk and Intercom, providing a more comprehensive integration ecosystem.
Watermelon plans to support a broad array of end-user integrations by early 2024, including popular messaging platforms and social media. SiteGPT currently integrates with several chat and support platforms, with more integrations coming soon. My AskAI provides extensive integration options with various customer support and communication platforms, making it a versatile choice for businesses with diverse integration needs.
All three platforms are GDPR compliant, ensuring data protection and privacy. None of them are SOC-2 compliant. In terms of support, Watermelon offers comprehensive support options across its plans, including onboarding and custom solutions for higher tiers. SiteGPT provides varying levels of support depending on the plan, with more personalized support for higher tiers. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated success manager support for E
