Watermelon and Neople are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Watermelon offers a tiered pricing structure based on features, with plans ranging from Basic at €149 per month to Enterprise at €1499 per month. The cost per 1,000 tickets or chats for Watermelon is $522. Key features of Watermelon include human handover, analytics/insights, and email lead capture, although it does not provide an AI email assistant.
Neople, on the other hand, has a lower cost per 1,000 tickets or chats at $334. Its pricing plans are significantly higher, starting with the Junior plan at €1500 per month and going up to the Medior plan at €2500 per month, with additional costs for the Senior plan. Specific details on usage tiers, human handover, analytics/insights, and email lead capture are not provided for Neople. Both platforms aim to streamline customer support, but Watermelon offers more detailed information on its features and pricing structure.
| Feature | Watermelon | Neople | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | No | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $522 | $334 | $99 |
| Usage Tiers | Based on features | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | Watermelon pricing page | Neople pricing page | My AskAI pricing page |
| Content Limits | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Not provided | No |
| Chatbot Flow Builder | No | Not provided | No |
| Integrations (Content/Knowledge) | Website Documents | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | TBC | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | TBC | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | TBC | Yes |
WatermelonandMy AskAIboth offer AI customer support features, which are crucial for deflecting support tickets and improving customer service efficiency.Neople, however, does not provide AI customer support features but does offer AI features for support agents, similar to Watermelon and My AskAI.
Watermelon offers tiered pricing plans starting from €149 per month for Basic to €1499 per month for Enterprise. In contrast, Neople's pricing is significantly higher, starting at €1500 per month for the Junior plan. My AskAI provides a more affordable range, with plans starting at $60 per month for Essentials and going up to $99 for Pro, with custom pricing for Enterprise. My AskAI also offers a 30-day free trial on all plans without requiring a credit card, which is a notable advantage.
When it comes to AI pricing per 1,000 tickets or chats, My AskAI is the most cost-effective at $99. Watermelon is significantly higher at $522, and Neople is priced at $334. This makes My AskAI the most economical choice for businesses looking to scale their customer support operations.
Watermelon's usage tiers are based on features, while My AskAI provides clear usage limits: Essentials at 200 conversations per month, Pro at 1,000 conversations per month, and Enterprise with unlimited conversations. Any additional conversations are charged at $0.10 each. Neople does not specify its usage tiers.
Both Watermelon and My AskAI support human handover and offer conversation analytics/insights, which are essential for maintaining high-quality customer interactions. Neople does not provide information on these features.
My AskAI stands out by offering an AI Email Assistant and Email Lead Capture features, which are not available with Watermelon or Neople. These features can significantly enhance lead generation and customer engagement through email channels.
Watermelon provides unlimited channels across all plans but limits the number of chatbots based on the plan. My AskAI offers unlimited webpages and documents across all plans and allows one chatbot with two modes (public and private) for Essentials and Pro plans, with unlimited chatbots for the Enterprise plan. Neople does not provide information on these limits.
Watermelon supports integrations with websites and documents, while My AskAI offers a broader range of content and knowledge integrations, including Google Drive, Notion, Confluence, and more. For end-user integrations, Watermelon supports various social media and communication platforms, with several coming in early 2024. My AskAI integrates with popular platforms like Zendesk, Intercom, HubSpot, and Slack, among others. Neople's integration details are not provided.
All three platforms are GDPR compliant. Neople is also SOC-2 compliant, while Watermelon and My AskAI are not. In terms of support, Watermelon offers comprehensive support across all plans, including onboarding, email, phone, and chat support. My AskAI provides web and email support for Essentials, with added priority and video support for Pro, and a dedicated success manager and Slack support for Enterprise. Neople's support details are to be confirmed.
Watermelon and My AskAI specify their AI models, with My AskAI using GPT-4o across all plans and offering additional models like Claude and Gemini for Enterprise. Watermelon's AI models vary by plan, from unspecified in Basic to GPT-4o in Enterprise. Both Watermelon and My AskAI offer API access, while Neople's details are not specified.
In summary, My AskAI offers a comprehensive and cost-effective solution for AI customer support with a wide range of integrations, clear usage tiers, and advanced features like an AI Email Assistant. Watermelon provides robust support features but at a higher cost, while Neople focuses on AI features for support agents without offering AI customer support features.
