Watermelon and LiveHelpNow are both AI customer support tools designed to streamline customer service operations by deflecting support tickets. Watermelon offers a tiered pricing structure based on features, with plans ranging from €149 to €1499 per month. The cost per 1,000 tickets or chats is $522. Key features include human handover, analytics and insights, and email lead capture, although it lacks an AI email assistant. Watermelon’s tiered plans cater to different business needs, from basic to enterprise levels, providing flexibility based on the required features and scale.
LiveHelpNow, on the other hand, provides a more modular pricing approach with specific costs for various components such as live chat, ticket management, and knowledge base, each priced at $21 per agent. The chatbot service costs $95 per month, while their AI solution, Hue AI, is priced at $300 per month. Like Watermelon, LiveHelpNow includes human handover, analytics and insights, and email lead capture, but also does not offer an AI email assistant. Pricing for some features is not explicitly mentioned and is provided on a per-agent basis, which could scale differently depending on the size of the support team.
| Feature | Watermelon | LiveHelpNow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $522 | POA | $99 |
| Usage Tiers | Based on features | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Watermelon pricing page | LiveHelpNow pricing page | My AskAI pricing page |
| Content Limits | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Documents | Website Documents Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | https://livehelpnow.net/integrations/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Watermelon, LiveHelpNow, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service through automation and AI features. Each platform offers various capabilities and pricing structures, catering to different business needs.
All three platforms—Watermelon, LiveHelpNow, and My AskAI—offer AI customer support features and AI features for support agents. They also support human handover and provide conversation analytics and insights.
Watermelon's pricing starts at €149 per month for the Basic plan and goes up to €1499 per month for the Enterprise plan. LiveHelpNow charges per agent for various features, with the AI components like the chatbot costing $95 per month and Hue AI priced at $300 per month. My AskAI offers a more straightforward pricing structure, with plans starting at $60 for Essentials and going up to $99 for Pro, with Enterprise pricing available on request. Notably, My AskAI also provides a 30-day free trial on all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Watermelon charges $522, while My AskAI charges $99. LiveHelpNow's AI pricing is provided on request. My AskAI's usage tiers are clearly defined, with Essentials covering 200 conversations per month, Pro covering 1,000, and Enterprise offering unlimited conversations. Any usage beyond these limits is charged at $0.10 per conversation.
My AskAI stands out by offering an AI Email Assistant, a feature not available in Watermelon or LiveHelpNow. Additionally, My AskAI provides unlimited content limits across all plans and updates automatically, which is not specified for LiveHelpNow and is based on channels for Watermelon.
When it comes to integrations, My AskAI offers a wide range of options, including websites, various file types, and multiple third-party platforms like Google Drive, Notion, Confluence, SharePoint, and more. Watermelon and LiveHelpNow also offer integrations but with fewer options compared to My AskAI.
Watermelon's chatbot availability varies by plan, from no chatbots in the Basic plan to 10 chatbots in the Enterprise plan. LiveHelpNow does not specify the number of chatbots or agents. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Watermelon and LiveHelpNow offer a hosted help center, while My AskAI does not. None of the platforms provide a chatbot flow builder.
Support varies across the platforms, with Watermelon offering extensive onboarding and support options, including custom onboarding and customer success managers at higher tiers. My AskAI provides web and email support for Essentials, with priority support and video options for Pro, and Slack and success manager support for Enterprise. Watermelon and My AskAI specify the AI models available, with My AskAI offering GPT-4o across all plans and additional models like Claude and Gemini for Enterprise.
All three platforms are GDPR compliant, but none of them are SOC-2 compliant.
Watermelon, LiveHelpNow, and My AskAI each offer robust AI customer support capabilities. My AskAI distinguishes itself with its clear pricing, extensive integrations, and unique features like the AI Email Assistant. This makes it a compelling choice for businesses seeking a comprehensive and flexible AI customer support solution.
