Watermelon and LivechatAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Watermelon offers pricing at $522 per 1,000 tickets or chats, with tiered usage plans based on features. These plans range from Basic at €149 per month to Enterprise at €1499 per month. Watermelon supports human handover, provides analytics and insights, and includes email lead capture, though it does not offer an AI email assistant.
LivechatAI, on the other hand, is priced more competitively at $55 per 1,000 tickets or chats. It has various usage tiers, including a free plan with 100 GPT-4 messages and paid plans ranging from $39 to $389 per month, with the higher tiers offering unlimited messages. Like Watermelon, LivechatAI also supports human handover, provides analytics and insights, and includes email lead capture, but lacks an AI email assistant. The significant difference in pricing and message allowances positions LivechatAI as a more cost-effective solution for businesses with high chat volumes.
| Feature | Watermelon | LivechatAI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $522 | $55 | $99 |
| Usage Tiers | Based on features | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Watermelon pricing page | LivechatAI pricing page | My AskAI pricing page |
| Content Limits | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Documents | Websites Files (text, PDF) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Slack Make.com | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | GPT-4o Llama Mistral Claude | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Watermelon,LivechatAI, andMy AskAIare AI customer support tools designed to deflect support tickets by automating responses and providing assistance to support agents. Each platform offers a variety of features, pricing plans, and capabilities tailored to different business needs.
All three platforms, Watermelon, LivechatAI, and My AskAI, offer AI customer support features aimed at enhancing customer service efficiency. They also provide AI features specifically designed for support agents to help streamline their workflow.
Watermelon's pricing ranges from €149 per month for the Basic plan to €1499 per month for the Enterprise plan. LivechatAI offers a free plan and paid plans ranging from $39 to $389 per month. My AskAI's pricing starts at $60 for the Essentials plan, $99 for the Pro plan, and offers a custom-priced Enterprise plan. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
Watermelon charges $522 per 1,000 tickets or chats, which is significantly higher compared to LivechatAI at $55 and My AskAI at $99. This makes LivechatAI the most cost-effective option in terms of AI pricing per 1,000 tickets or chats.
Watermelon's usage tiers are based on features, whereas LivechatAI offers message-based tiers, including a free tier with 100 GPT-4 messages and higher tiers with unlimited messages. My AskAI's tiers are based on the number of conversations per month, with the Essentials plan allowing 200 conversations, the Pro plan 1,000, and the Enterprise plan offering unlimited conversations. Additional conversations beyond the limit cost $0.10 each.
All three platforms support human handover, ensuring a smooth transition from AI to human agents when necessary. They also provide conversation analytics and insights to help businesses understand and improve their customer interactions.
Among the three, only My AskAI offers an AI email assistant, providing additional value for businesses that require automated email handling.
Watermelon, LivechatAI, and My AskAI all offer email lead capture features, helping businesses to generate and manage leads effectively.
Watermelon and LivechatAI both offer unlimited content limits across their respective plans. My AskAI also provides unlimited webpages and documents, with automatic updates, ensuring that the content is always current.
Watermelon provides different numbers of chatbots based on the plan, with up to 10 chatbots available in the Enterprise plan. LivechatAI offers up to 10 AI bots in its Expert plan. My AskAI offers 1 chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Watermelon is the only platform that offers a hosted help center. None of the three platforms provide a chatbot flow builder.
Watermelon integrates with websites and documents. LivechatAI supports websites, files (text, PDF), and sitemaps. My AskAI offers extensive integrations, including websites, various file types (PDF, Docx, txt, CSV, etc.), and platforms like Google Drive, Notion, Confluence, SharePoint, and more.
Watermelon supports a wide range of integrations, including live chat, social media platforms, and upcoming features like email and voice. LivechatAI integrates with Slack, WhatsApp, and Make.com. My AskAI offers integrations with websites, various chat platforms like Zendesk, Intercom, and Slack, and other tools like Zapier and Hu
