Watermelon and Kommunicate are AI customer support tools designed to deflect support tickets by automating responses and providing efficient customer service solutions. Watermelon offers a tiered pricing structure based on features, with plans ranging from Basic at €149 per month to Enterprise at €1499 per month. The cost per 1,000 tickets or chats is $522. Key features include human handover, analytics and insights, and email lead capture, though it lacks an AI email assistant.
Kommunicate, on the other hand, provides a more cost-effective solution with a price of $84 per 1,000 tickets or chats. Its pricing plans start at $100 per month for the Lite plan and go up to $200 per month for the Advanced plan, with custom pricing available for the Enterprise tier. Similar to Watermelon, Kommunicate also offers human handover, analytics and insights, and email lead capture, but does not include an AI email assistant. This makes Kommunicate a competitive option in terms of pricing while offering comparable core functionalities.
| Feature | Watermelon | Kommunicate | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $522 | $84 | $99 |
| Usage Tiers | Based on features | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Watermelon pricing page | Kommunicate pricing page | My AskAI pricing page |
| Content Limits | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Website Documents | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | https://www.kommunicate.io/integrations | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Watermelon,Kommunicate, andMy AskAIare AI customer support tools designed to deflect support tickets by automating customer interactions. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs.
All three platforms—Watermelon, Kommunicate, and My AskAI—offer AI customer support features. However, only Watermelon and My AskAI extend these AI capabilities to support agents, providing them with additional tools for efficiency.
Watermelon's pricing starts from €149 per month for the Basic plan and scales up to €1499 per month for the Enterprise plan. Kommunicate's plans range from $100 per month for the Lite plan to custom pricing for the Enterprise plan. My AskAI offers more competitive pricing, starting at $60 per month for the Essentials plan, with a 30-day free trial available on all plans without requiring a credit card.
When it comes to the cost per 1,000 tickets or chats, Watermelon is the most expensive at $522. Kommunicate is the least expensive at $84, while My AskAI is priced at $99, making it a mid-range option in terms of cost efficiency.
Watermelon's usage tiers are based on features rather than message limits. Kommunicate's Lite plan includes 1,000 messages, while the Advanced plan allows for 5,000 messages. My AskAI's Essentials plan includes 200 conversations per month, with the Pro plan allowing for 1,000 conversations. The Enterprise plan offers unlimited conversations, with an additional cost of $0.10 per conversation beyond the limits.
All three platforms support human handover, ensuring that complex queries can be transferred to a human agent when necessary.
Watermelon, Kommunicate, and My AskAI all provide conversation analytics and insights to help businesses understand customer interactions better.
Among the three, only My AskAI offers an AI email assistant, adding an extra layer of automation to handle email queries efficiently.
All three platforms support email lead capture, making it easier for businesses to gather potential customer information.
Watermelon offers unlimited channels for all its plans. Kommunicate's content limits are not specified. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Watermelon's number of chatbots ranges from none in the Basic plan to 10 in the Enterprise plan. Kommunicate does not specify the number of chatbots per plan. My AskAI offers one chatbot in both the Essentials and Pro plans, with the Enterprise plan allowing for unlimited chatbots.
Watermelon is the only platform that offers a hosted help center. Both Kommunicate and My AskAI do not provide this feature.
Kommunicate is the only platform that includes a chatbot flow builder, allowing for more customized interactions. Watermelon and My AskAI do not offer this feature.
Watermelon integrates with websites and documents. Kommunicate supports web scraping, FAQs, documents, and several CRM platforms. My AskAI offers extensive integrations, including websites, multiple document types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Watermelon's end-user integrations include various social media platforms and communication tools, with many features coming in early 2024. Kommunicate's integrations are listed on their website. My AskAI supports integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, and several other communication tools.
