Watermelon and HappyChat AI are both AI customer support tools designed to deflect support tickets by automating responses and interactions. Watermelon offers a tiered pricing structure based on features, with plans ranging from €149 to €1499 per month. The cost per 1,000 tickets or chats is $522. Key features include human handover, analytics and insights, and email lead capture, although it lacks an AI email assistant. Watermelon is positioned as a comprehensive solution with a focus on robust feature sets for various business needs.
HappyChat AI, on the other hand, provides a more budget-friendly option with its pricing per 1,000 tickets or chats set at $24. It offers multiple usage tiers, starting with a free plan for up to 50 messages per month and scaling up to an enterprise plan for $399 per month, covering up to 50,000 messages. While it also includes analytics and insights and email lead capture, it does not support human handover or an AI email assistant. HappyChat AI is positioned as a cost-effective solution, catering to businesses looking for scalable and economical customer support automation.
| Feature | Watermelon | HappyChat AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | TBC | Yes |
| Price Plans | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $522 | $24 | $99 |
| Usage Tiers | Based on features | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Watermelon pricing page | HappyChat AI pricing page | My AskAI pricing page |
| Content Limits | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Documents | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Watermelon, HappyChat AI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each tool offers unique features, pricing plans, and capabilities to cater to various business needs.
AI Customer Support Features
All three platforms—Watermelon, HappyChat AI, and My AskAI—offer AI customer support features. This includes automated responses, ticket deflection, and customer engagement tools.
AI Features for Support Agents
Watermelon and My AskAI provide AI features specifically designed to assist support agents, enhancing their efficiency in managing customer queries. HappyChat AI's offerings in this area are yet to be confirmed.
Watermelonoffers tiered pricing with plans starting from €149 per month for the Basic plan, up to €1499 per month for the Enterprise plan.
HappyChat AIhas a more budget-friendly approach, with a free tier and paid plans starting from $19 per month, going up to $399 per month for the Enterprise plan.
My AskAIprovides competitive pricing with an Essentials plan at $60 per month, a Pro plan at $99 per month, and a customizable Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
Watermelon charges a premium at $522 per 1,000 tickets/chats. HappyChat AI is the most cost-effective at $24, while My AskAI is priced at $99, offering a balance between cost and functionality.
Watermelon's usage tiers are based on features rather than message limits. HappyChat AI provides clear usage limits, ranging from 50 messages per month in the free plan to 50,000 messages in the Enterprise plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.
Both Watermelon and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. HappyChat AI currently does not offer this feature.
All three platforms provide conversation analytics and insights, helping businesses to understand and improve customer interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in Watermelon or HappyChat AI.
All three platforms—Watermelon, HappyChat AI, and My AskAI—support email lead capture, aiding in customer acquisition and engagement.
Watermelon offers unlimited channels across all plans. HappyChat AI has varying limits based on the plan, from 20 source pages in the free tier to 10,000 in the Enterprise plan. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Watermelon's offerings range from no chatbots in the Basic plan to 10 in the Enterprise plan. HappyChat AI provides 1 chatbot in the free plan, scaling up to 50 in the Enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Among the three, only Watermelon offers a hosted help centre. HappyChat AI and My AskAI do not provide this feature.
