Watermelon and Dante are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Watermelon offers a range of pricing plans starting from €149 per month for the Basic plan, scaling up to €1499 per month for the Enterprise plan. The cost per 1,000 tickets or chats is $522, and the platform includes features such as human handover, analytics/insights, and email lead capture. However, it does not offer an AI email assistant. Watermelon’s usage tiers are based on the features provided, catering to different business needs.
In contrast, Dante provides a more cost-effective solution, with prices starting at $0 per month for the Free plan and going up to $399 per month for the Business plan. The cost per 1,000 tickets or chats is significantly lower at $25. Dante also offers additional services such as unlimited AI messages for $49 per month, removal of branding for $29 per month, and custom domains for $5 per month. Similar to Watermelon, Dante includes human handover, analytics/insights, and email lead capture, but it also lacks an AI email assistant. Dante’s pricing structure is based on message credits, with various tiers accommodating different volumes of customer interactions.
| Feature | Watermelon | Dante | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Free - $0/mo Entry - $9/mo Premium - $99/mo Professional - $199/mo Business - $399 Unlimited AI Messages - $49/mo Remove 'Powered by Dante' - $29/mo Chat Records - $49/mo Extra Chatbots - $5 per 1 chatbot/mo Extra Message Credits - $10 per 1000 message credits/mo Custom Domains - $5/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $522 | $25 | $99 |
| Usage Tiers | Based on features | Free - 50 Message Credits Entry - 1,000 Message Credits Premium - 10,000 Message Credits Professional - 20,000 Message Credits Business - 40,000 Message Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Watermelon pricing page | Dante pricing page | My AskAI pricing page |
| Content Limits | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Free - 500K Characters per Chatbot Entry - 15M Characters per Chatbot Premium - 25M Characters per Chatbot Professional - 50M Characters per Chatbot Business - 100M Characters per Chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Free - 1 Chatbots Entry - 5 Chatbots Premium - 10 Chatbots Professional - 20 Chatbots Business - 40 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Documents | Website Zotero Library YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Wordpress Google Drive Discord Facebook Messenger Squarespace Outlook Wix Zendesk Slack Microsoft Teams Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Free - No mentioned Entry - Discord community Premium - Discord community, API Setup Support Professional - Discord community, API Setup Support Business - Discord community, API Setup Support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | GPT-3.5 Turbo GPT-4o mini GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Watermelon, Dante, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features and pricing plans tailored to different business needs.
All three platforms—Watermelon, Dante, and My AskAI—offer AI customer support features, enabling businesses to automate and streamline their customer service operations. However, Watermelon and My AskAI also extend their AI capabilities to support agents, whereas Dante does not.
Watermelon's pricing plans range from €149/month for the Basic plan to €1499/month for the Enterprise plan. Dante offers a more granular pricing structure, starting from $0/month for the Free plan and going up to $399/month for the Business plan, with additional costs for extra features like unlimited AI messages and custom domains. My AskAI has a simpler pricing structure with three tiers: Essentials at $60/month, Pro at $99/month, and Enterprise pricing available on request, with a 30-day free trial on all plans.
The cost per 1,000 tickets or chats varies significantly among the three platforms. Watermelon charges $522, Dante offers a more economical rate at $25, and My AskAI stands at $99.
Watermelon's usage tiers are based on features rather than specific usage limits. Dante's plans offer a range of message credits from 50 to 40,000. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
All three platforms support human handover, enabling seamless transitions from AI to human agents when necessary.
Watermelon, Dante, and My AskAI all provide conversation analytics and insights, helping businesses to monitor and improve their customer support interactions.
My AskAI is the only platform among the three that offers an AI email assistant, adding an extra layer of automation for handling email inquiries.
All platforms support email lead capture, aiding businesses in collecting and managing customer leads effectively.
Watermelon offers unlimited channels across all its plans. Dante's content limits range from 500K characters to 100M characters per chatbot, depending on the plan. My AskAI provides unlimited webpages and documents in all plans, with automatic updates.
Watermelon offers varying numbers of chatbots depending on the plan, from none in the Basic plan to 10 in the Enterprise plan. Dante provides between 1 and 40 chatbots across its plans. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans and unlimited chatbots in the Enterprise plan.
Watermelon includes a hosted help centre, while Dante and My AskAI do not offer this feature.
None of the three platforms provide a chatbot flow builder.
